Why (out of the blue) airport extreme can't connect to the internet?

Suddenly the airport extreme on my macbook pro (10.6.8) decided to completely stop working. the modem/router work fine as i tested them with another computer and i've brought my macbook to another house and tested it there and the same thing happens. if i'm hardwired via ethernet cable the internet works like normal. which is what i'm doing now.
the wireless icon on the top of the screen shows full strength and when i click on it it shows my network with a check mark next to it but if i try to open a browser window it won't work. opening network preferences shows that airport is not connected and it does not have an IP address and can't connect to the internet. if i open airport utility (5.6.1) it says "airport utility unable to find any airport wireless devices".
everything was working fine a few days ago.
what's going on?

The same thing happened to me, and I took it to get looked at and they even replaced my base station, but then it kept disconnecting. I finally found the answer that solved my problem, but now I can't find the post that solved it to direct you toward. So I'll try to re-create it as best as I can.
Like that user, I have Xfinity. The other user had received this assistance from Comcast tech support (Which is sad that Comcast was more helpful than ... anyone ... but especially Apple), so if it doesn't work they should be able to help fill the gaps. Chances are, you may be better off getting assistance from your ISP than from Apple.
Basically, Comcast switched over to IPv6, and it needs to be accounted for or else the AEBS will drop the signal from the DSL modem.
1. Open Airport Utility
2. Click Edit on your AEBS icon.
3. Click the Internet tab.
4. Click Internet Options.
5. Make sure IPv6 Mode is set to "Tunnel."
6. Click the "Enable IPv6 Connection Sharing" radio button so that it's active.
7. Save changes, Update the new settings, and let the AEBS restart with the new changes.
I fixed it a couple of days ago, and it's worked perfectly since then.
Here's the post that fixed it. https://discussions.apple.com/message/21916742#21916742
Here's the Comcast information the post refers to. http://www.comcast6.net/index.php/6to4config#faq3
Message was edited by: Crimsondude

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Why does not my Apple airport extreme base station connect to the net ?

The computer connects to the base station but I cant get out on the net .
How do I continue ?

Sounds like your Internet settings inside the Extreme are not setup properly.
See this Apple document:
http://manuals.info.apple.com/en_US/airport_extreme_5th_gen_setup.pdf

Airport Extreme, can't connect to Bing. Google ok.

This is odd..
I tried to search for something in Safari, Bing is my default search engine, and it just times out.
If I type in google.com.. I go directly to google, search works. As does every search engine I can think of. Bing.com is the only one I can't access.
I thought it was something with Safari.. So cleared cache/history/etc still doesn't work. Opened firefox, times out.
Tried my PC with firefox.. nope.
Tried on my iPhone 5.. nope.
so I turned my WiFi off on my iPhone and used AT&T 4G service.. Bing.com instantly.
I'm thinking there is something wrong with the airport extreme, settings or something..
Everything is up to date on my iMac and the Airport as well, but like I said it's effecting everything in the house.. and only one website.
(Yes I updated the extreme to 7.6.4 after this problem, still there)

It sounds like when the Internet went down, the modem got "confused" and didn't remember that the 802.11n AirPort Extreme Base Station (AEBSn) was connected to it.
Please try the following:
o Power-down the modem, AEBSn & computers. Order is not critical.
o While the power is off, check to see if the modem employs a backup batter. If it does, temporarily remove it, and then, replace it.
o Power-on the modem. If it has one, press and hold the modem's reset button for at least 3-5 seconds. After power-up or reset, wait at least 10-15 minutes.
o Power-on the AEBSn; wait at least 5-10 minutes.
o Power-on the computer(s).
Your computers should be able to access the Internet (& access web sites) now. Please post back your results.

Airport Extreme can't connect to Internet

Hi all,
I recently inherited a 4th gen airport extreme base station and i cant connect to the internet wirelessly. The light is green, the comcast motorola modem is working fine, but when i open a webpage, nothing comes up on any of my devices (MacBook running lion, iPhone, playstation). I've reset/unplugged the modem and soft/hard/factory reset the airport extreme a hundred times, sometimes leaving them unplugged for 30 minutes, but no luck. Sometimes after a reset the Internet will work for a few minutes but then suddenly stop eventhough I'm still "connected" and the light's green.
The airport worked perfectly fine at my friend's house who also used a Comcast modem. And my modem worked great for the last 6 months with my 1st gen airport extreme that I am trying to replace with this malfunctioning 4th gen. Called Comcast and they said the modem looks great on their end, no signal cut outs and Internet connected. Other things I've tried but without luck:
- plug in laptop directly to modem (internet works) write down working DNS addresses and put those in to the airport utility manually.
- renew dhcp lease which sometimes makes it work for 30 seconds
- update firmware to latest
- downloaded air radar and made sure channels used were clear
- turn on only 5 ghz channel
- of note, I own no cordless phones or other 2.4 ghz wireless electronics that I'm aware of.
Please help, this is driving me crazy! Thank you so much in advance.
Happy Holidays

I am having a similar issue in that I have intermittent Internet connectivity. I found using Mozilla's Camino browser as a work around, or I switch to one of my other AirPort Expresses. This started happening on Friday the 9th. I am not sure if it is the AirPort Extreme or the AirPort Disk Utility software I installed.

Airport Extreme can't connect to MacBook Pro running Windows XP

I have a new Airport Extreme Base Station and an intel MacBook pro that is 6 months old and dual boot. The AEBS is set up with WPA2 and AEs. All works well for both MacOS (Leopard) and WindowsXP in wired mode and wireless works fine for the Mac side. When i run Windows, i can see the wireless network but i can't seem to configure it to actually connect to the network. I set it to WPA-PSK/AES, but it never can connect, and when i go back to check the settings in zeroconfig (the Windows connection manager) the connection is always reset to "WEP". Any suggestions? BTWQ, we can't connect my son's laptop (Windows XP ) either.

Try changing the encryption, also make sure the computer is fully updated. Windows Xp computers do not all have native WPA2 capability. Try disabling security and see if that works. If it does not, it may be an interfernce problem on one computer. Try changing the wireless channel to 3 or 9

Airport Extreme - Can't Connect to 5Ghz Wifi

Recently I purchased a AT&T MiFi device called a UnitePro. This device allows me to broadcast a a dual band wifi if wanted. It also allows one or both of those to be 2.4Ghz or 5.
After doing some research and discovering that the 5Ghz band can be faster, I wanted to connect to it from my iMac. I have been unable to do so since first attempting...
I have a mid 2010 27" iMac i7 which came with a built-in AirPort Extreme (0x168C, 0x8F) wifi card.
So I have done a bunch of research on this issue and I think I understand the problem that I am having, however I do not understand what (if any) my solutions can be. It appears that when an AirPort interface is turned on, it listens for 802.11d beacon packets, and those contain what it called a regulatory domain field. Then the Airport driver uses the first valid regdomain setting it sees. In my case it is picking up a strong beacon from a neighbors house. The problem is that his router is set with a country code of ZW (Zimbabwe)! This my problem.... Zimbabwe's regulatory laws prohibit the routers to support channels above 13, or at least this one does, I don't fully understand it, but I get the gist.
So what this means is that I can not use my iMac to connect to my new router because quite simply the channels that 5Ghz broadcasts on are not even available.
I know this has been a topic of discussion in the past, but I couldn't find a good answer as to what to do. So... What can I do to get my 5Ghz network working?
Thanks in adavance!
Cheers

It sounds like when the Internet went down, the modem got "confused" and didn't remember that the 802.11n AirPort Extreme Base Station (AEBSn) was connected to it.
Please try the following:
o Power-down the modem, AEBSn & computers. Order is not critical.
o While the power is off, check to see if the modem employs a backup batter. If it does, temporarily remove it, and then, replace it.
o Power-on the modem. If it has one, press and hold the modem's reset button for at least 3-5 seconds. After power-up or reset, wait at least 10-15 minutes.
o Power-on the AEBSn; wait at least 5-10 minutes.
o Power-on the computer(s).
Your computers should be able to access the Internet (& access web sites) now. Please post back your results.

Airport Extreme can't connect to USB modem

I have recently bought an Airport Extreme Base Station. However, I now realise that I cannot set it up with my present ADSL Modem - which is a Speedtouch USB - owing to the modem only being able to connect to my Mac via a USB cable and I therefore can't connect it to the Airport's Ethernet WAN port.
Is there any way round this? My ISP is Orange, and they have been extremely unhelpful when I've contacted them in the past with Mac-related problems. I know I could change ISP but this seems a lot of hassle that I could do without; my broadband connection has always been fine hence I have no issue with Orange on that front.
Is there anything I can do to connect the existing USB modem to the Airport?
Thanks.

You might want to take a look at something like this Broadband Adapter.
I haven't used this device, so can't advise on whether it will work satisfactorily or not for you, but did notice that it claims to be compatible with Orange services.

Airport Extreme can't connect to any server

I can't connect to any websites using my Airport Extreme, which worked fine until yesterday, everything is set up correctly and Network assistant tells me I'm connected to the internet. Every website I try to open (in Safari, Opera, and Firefox) gives me a message that I can't connect to the server, same with Mail. Everything works fine with an Airport Express or plugging directly to the modem. All of this started yesterday when my internet was down, but the airport never came back. I've tried resetting to factory defaults, and yes I've unplugged everything about 400 times. Anyone experience anything like this before?
josh

It sounds like when the Internet went down, the modem got "confused" and didn't remember that the 802.11n AirPort Extreme Base Station (AEBSn) was connected to it.
Please try the following:
o Power-down the modem, AEBSn & computers. Order is not critical.
o While the power is off, check to see if the modem employs a backup batter. If it does, temporarily remove it, and then, replace it.
o Power-on the modem. If it has one, press and hold the modem's reset button for at least 3-5 seconds. After power-up or reset, wait at least 10-15 minutes.
o Power-on the AEBSn; wait at least 5-10 minutes.
o Power-on the computer(s).
Your computers should be able to access the Internet (& access web sites) now. Please post back your results.

AirPort Extreme can't connect to RDP or Exchange

I am in real trouble here. Using my Airport extreme with both firmware 7.6.1 and 7.6.3 I cannot connect to my office's Windows Remote Desktop Server or Microsoft Exchange server. Using Outlook or the Web Interface it just does not connect. I also tries resetting thr router to factory defaults under both 7.6.1 and 7.6.3 with the same result.
When I remove the router and connect directly to the internet, it works fine. The RDP server and email server are the same machine.

Just went through this myself (replaced a Netgear WPN823v3 with an AirPort Extreme). Extreme works great, except for RDP.
From either a MacBook Pro or a Win7 machine, I couldn't get through to a Win Server I needed to access.
I opened BOTH UDP and TCP ports (3389) - but nothing.
So, since I have access to the firewall in front of the Win server, I opened 3389 for my external IP on the firewall and Voila! Not sure why I had to do that. It hadn't been defined before, and I had a co-worker (not on an AirPort Extreme) verify that she could get in before I changed the rule. But hey, it works now.
(The Netgear supports uPnP, and the Extreme doesn't, so I'm guessing that was why it previously worked...)
I may go close the UDP port now, as I don't think it's probably necessary.
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HT1218 Airport Extreme can't connect to internet?

Hello all,
Purchased myself a Airport Extreme base station today and have plugged it in to configure it, however it keeps failing to connect to the internet. The amber light is constantly flashing after the green start up led.
I have tried resetting it to no avail. I have a TP Link W8960N Router, connected via Cat5 to the WAN Port on the Airport. It is failing to connect still. My Macbook will show it under 'other wifi devices' in Airport 6.3.1, it is now showing Preparing... It normally just says it needs the latest firmware (7.3.2?) and then a link to Apple Support. I click this, and it shows me how to update it, which is plug it into the internet and connect to it, and it still flashed amber. I have a good solid internet connection of 2.5mb/s and 41ms ping and am connecting to the internet fine. No problems browsing, or downloading. I am the only active user on the network at the minute.
I have tried using Airport Utility on my iPhone 4 on iOS 7, but again to no avail. I am using a MacBook Pro on 10.9.
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It will then also say, 'A Unexpected Error has occured'

Airport Extreme - can't connect PC running Vista to internet

My brother is visiting with his laptop running Vista and can't connect. We have tried to remove all security controls but can't find where to disable. I have been to AE Utility but am unsure what to do once I get there...
Any help is appreciated

Open AirPort Admin Utility, located in Applications/Utilities.
Select your base station and click Configure. Enter the base station password, if necessary.
Click Change Wireless Security.

Airport Extreme-have wifi connection but no internet on some devices???

I just replaced my linksys router with the latest (tower) Airport Extreme and an Airport Express as an extention of the network. Now I had a heak of a tme setting this up to mimic what the linksys did so I would have a smooth transition. I have a windows server 2008 R2 server which is my file server, DHCP & DNS server. I set my Extreme with the "DHCP & NAT" set the range I use which is 10.0.0.10 - .253, Set the router's address to 10.0.0.10 in network properties as well as setting the default host to point back to my server at 10.0.0.100. I also checked "Enable NAT port mapping protocol". Everthing seems to be working great most of the time...my wired PC's have internet and their proper IP addresses, my iMac and MacBook Pro have internet and proper IP addresses, iPad, iPhones...BUT I am noticing on my iPhone 5 that I'll show a full wifi signal but no IP address there for no internet. Now this happened a couple times and the only way I got it back was to do a rest of the phone. I have never had any wifi issues with this prior to installing the Extreme and Express. So I thought it was just the iPhone but my iPad just behaved the same way and a rest took care of it. Worse at the same time I checked my MacBook and I have the exlimation point over the wifi in the top tool bar. I can see and pick my SSID but couldn't get an IP address until I clicked the Airport Utility then it connected.
So basically I am looking for any suggestions or better yet fixes on my issues. I'm not sure if I have the Airport Extreme configured properly for it to work with the Windows 2008 Server.
I appreciate any help at all!
Thank you greatly in advance,
Dave

And when is apple going to put a NAT only mode on the Extreme????
Apple have a policy of not telling.. you can ask .. but they don't tell.
I am a rather recent arrival on the Mac/Apple seen so I would also wonder how an OSX server is setup with AE..
For wireless in particular, you can use Enterprise level security.. and that might fix it... because instead of using a preset key, as standard in wireless you can use a username and password combo from a radius server.. which might then be used to pass IP via dhcp. Something to consider if you don't mind getting a bit more complex..
Look at this thread which is looking at using ox x server which is basically the same issue you are having.
https://discussions.apple.com/thread/2756247?start=0&tstart=0
The idea of using a static range of IP addresses.. that might work.. with DHCP actually turned off.. I have used this setup for something completely different.. ie to pass different DNS to clients that need access to Netflix from overseas.. I did not explore it from a your no dhcp setup.. but that is another option to try.. there is so little info supplied it is hard to know and you just have to trial and error with it.
Here is another interesting post
http://www.youtube.com/watch?v=qyU4vpMljEI
Clearly other people are hitting the issue.

Airport Extreme has ethernet connection but no internet connection

I am having an airport extreme connectivity issue that has yet to be resolved. For me, the cable modem (a Motorola Surfboard) recognizes the airport extreme (I have the round white saucer one) but the airport extreme, despite giving me an 'ethernet' connection (that also shows up as full signal strength in the menu bar), cannot connect to the internet, no matter what I do.
Seems the airport extreme is not recognizing/picking up the ip address of my computers.
The airport base station is recognized by airport utility, has an ID and I can name it as well as create a network, but no matter what I do and despite being told that I am connected to the internet via ethernet, there is no connection to the internet.
I have a dual G5 desktop hooked up directly to the cable modem and am trying to wirelessly connect a new macbook pro intel core dual.
Each computer can access the internet when directly hooked up to the cable modem, but neither can access the internet wirelessly.. so it's not the computers, nor is is the cable modem. I called Time Warner, all is fine with that connection.
Both my ethernet cables work (checked them both). So it must be the airport extreme.
I was on the phone with apple tech support for 5 hours yesterday!!! They made me run through all the things I did myself. From trying to reconfigure and rename the airport to completely resetting the airport. None of this worked.
And right now I'm on hold for a multi-media product specialist with apple tech support.
But they didn't do a thing for me yesterday so I'm hoping someone on here may know what to do.
I think I need a new airport extreme. Anyone???

Hello Laura, Jim, Richard...
Now my internet connexion work on my AEBS (Airport Extreme Base Station)... It seems that (for me) DHCP was the problem...
DHCP server (10.0.1.x) activated on the AEBS conflict with DHCP server (192.168.1.x) activated on the modem.
Before the AEBS 5.7 update (i made yesterday) this configuration with two DHCP servers with different IP addresses worked well... but not now...!
So, i disabled the Modem DHCP server. I rebooted the modem and the AEBS and success, my internet connexion worked again...
I used manual setup with fixed IP, submask, DNS to connect the AEBS to the modem...
I hope this could help you, Laura and Jim...
Sorry for mistakes, i'm french mac user
Message was edited by: mikeosx06

Using airport extreme card to connect iPhone to internet of mac ?

Is it possible to use a mac as wireless"base-station" for a iPhone by using an airport extreme card , if the mac is connected only by wire?
I created a network on my mac and my iPhone is connected to it, but it says the network is not connected to internet.
So can I connect the airport extreme card on my mac to the ethernet of my mac by changing the network settings on my mac?

Read here:
http://computers.tutsplus.com/tutorials/how-to-share-your-macs-internet-connecti on--mac-60309

Why won't my new Airport Extreme recognize my USB Hard drive? My MacBook recognizes it. I already have had a great deal of trouble connecting my printer to print wirelessly, but finally resolved that. Now I want to add the external drive with a USB por

Why won't my new Airport Extreme recognize my USB external hard drive. I put a USB port on the base station, and the system recognizes my printer. When I click on disks - it lists my printer, and when I click on Printers it lists my printer. What do I need to do to get it to recognize the external drive? BTW, the MacBook recognizes it, no problem. I have erased it and reformatted it. I am running the new Lion OS. Any help is appreciated.

Yes, I saw a post on one of these threads about a powered USB hub so I ran over to Office Depot and picked one up. I was finally able to see the HD in the Airport Utility. Yay!

Why (out of the blue) airport extreme can't connect to the internet?

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