Why security questions reset email  doesnt reach me?

Bought new Ipad 4Gs to replace Ipad2. Tried to purchase stuff from Itune. No problem inputting my Ipad ID and password but can't remember answer to security questions. Try going to Manage Account and click on resetting security questions. Clicked on "Send email to ....email address"   However despite trying umpteen times, the email with instructions how to set new answers to the security questions haven't reach me. i checked my primary email, alternative email an even icloud email. Nada.  Help! .  dteng

Checked spam/junk mail folder. Not there either.  Tx

Similar Messages

  • Why im not getting my security questions reset email ?

    i created my apple id a long time ago , and i forgot my security questions anwsers and my apple id is constantly asking for them !
    i tried resetting by email and the destination email is correct but im not getting any mail what so ever !
    what should i do ?

    You won't be able to change the rescue email address until you can answer 2 of your questions, so you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 security question reset email

    Hi. I forgot my answers to the security questions and when I went online, Apple said they sent me an email saying how to reset it. I have not gotten any emails. Am I doing something wrong?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95789)

  • What Do I Do If I My Security Question Reset Email Won't Send

    Hello. the reset for my security questions will not send to the email they say they are sending to. For example under the security question fill out area on the Manage Your Apple ID website there is a button that says "Forgot security questions? Send reset security info to (insert email address here)". The button has my email address on it so I know it is supposedly sending to the right email, but it will never actually send, so I'm wondering what I should do to get the email to send.
    Thank you

    Unless the email got caught in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (125047)

  • I didn't receive my security questions reset email?

    I tryed buying an app today and it said I needed to answer my security questions, but I forgot them, so I clicked "send reset email" and I never received it. I tryed sending it again and I still didn't receive it. I want to buy apps but I can't because I forgot my security questions and I'm not receiving the reset email..... This is very annoying!

    Kappy's Some Solutions for Resetting Forgotten Security Questions

  • My security question reset email will not send please help !?

    Please help. I tried sending the reset email and it has not sent . I'm stuck I have $25 worth of credit . I can't buy any music or apps

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HELP! Security Question Reset Email Not Mine!

    I Added $15 To My Account And I forgot My Security Questions And It Sent The Resuce Email To A Unknow Email.... I Need Help Fast!

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92245)

  • Im not receiving my security questions reset email!

    im not receiving my security questions email, so i cant buy apps

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

  • HT5312 I'm not receiving my security questions reset email and it's not in my junk folder

    I'm really starting to loose faith in Apple! Please see the thread title!

    If it's been a few hours, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90524)

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT201363 I forgot the security question and did not reach me any e-mail from an email technical support for the alternative I hope to help

    I forgot the security question and did not reach me any e-mail from an email technical support for the alternative I hope to help

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • I did not receive email of security question reset

    Hi.
    I recently bought an iPad Air 2 64gb 4g. I wanted to purchase new app when it asked to authorize my apple ID for the first time on this device, and by answering my security questions. I've forgotten the answers so I used the link in my account management page to be sent the reset info to my alternative email. When I clicked the link it said the email was sent successfully and I should follow the steps it would say.
    The problem is no email comes to me even after two days and several attempts with sign out/in in between.
    My alternative email has nothing in spam folder.
    My alternative email receives all emails I tested.
    I changed my alternative email in my account successfully but that link of reset email under security question boxes still shows my previous alternative email as for the address to be used.
    I was able to change every other detail of my account.
    My Questions are:
    1. Why apple is not sending me the email even after noticing it as successful?
    2. Why although I changed the alternative email, there is still my previous one shown as the destination for reset email? So how can I change the destination shown in the link of security questions reset inquiry?
    Thanks in advance

    The reset email should have been sent to your rescue email address, alternate email addresses are different and not used for account security - is it your rescue email account that you've checked, or just your alternate email address ?
    You won't be able to view and/or change your rescue email address until you can answer your questions, if the email isn't there then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then view and/or change your rescue email address for potential future use (you won't be able to set it to be the same as any other email address on the account) : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • HT5622 i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it?

    i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it? and i got money on it

    If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • Security question reset when email does not work

    I dont Get any mails to my email which is suposed to reset my security question. Is it anyway to change the eMail it is sending the security question reset?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • Send reset security question to email, but I dont have email it.

    I have accoutn, I want to enter giftcard to my account
    but before,
    view 2 question security.
    my problem I not rember asnwer security question
    so I send to my email, for reset security question.
    but still not have in inbox.
    my email is gmial, and aktive.
    so?
    help me

    The security question reset link is sent to your rescue email address.  That would be different from your primary apple ID email adress.
    If you don't remember what your rescue email address is, contact apple care at 800-694-7466, tell them you need to reset your security questions.

Maybe you are looking for