Why send me a coupon i cannot use??????

I received an email with a coupon for $20 off of 12 or 24 month xbox live card valid until 2-1-14. I went to purchase one this morning and was told I could not use the coupon because the cards are on sale for $39.99. Even though the coupon states "markdown taken from sale prices".
The cards will be on sale until 2-1-14. In other words, right up until my coupon expires. What was the point of the coupon?

Hey guys,
Thank you for your interest in purchasing Xbox Live cards at Best Buy.  I am sorry for the disappointment some of you have expressed in trying to use a coupon during the current sales price.  
We are currently investigating this offer with the business teams to determine the proper experience customers can expect when fulfilling this offer, and as we are provided more information we will update this thread.  Thank you for your patience in the meantime.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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