Why should anyone buy an EXTENDED WARRANTY if you won't honor it? Yamaha Receiver fails and so do U

Spent about $300.00 bucks on a Yamaha Receiver. At first I had heard all the stories about lack of customer service, but my wife talked with me in the car and I went back and figured what the hell.....so I got it. Supposed to take over after Yamaha's warranty ran out. Instead when I went back to deal with the problem, Receiver in hand to my Local BEST BYE, we could not find a manager. Then they could not find the warranty. Seems like when it benefits you stuff just vanishes.

Hello IbedoctorGonzo,
Welcome to the forum, and I sincerely apologize for the delay in replying to your post. Buying the Geek Squad Protection plan is a great way to ensure that should something go wrong with your Yamaha receiver, like a manufacture defect, you are covered, and I'm very sorry they were not able to locate the plan when you took it in for service. 
The Geek Squad Protection plan ID number should be on the purchase receipt if you still have it. Using the e-mail you registered on the forum, I was unable to locate your information.  If you would like me to assist in locating your plan please send me a private message with your full name, e-mail address, phone number that we have on file for you, and zip code. To send me a private message simple click to the right of my signature below. 
Thank you again for posting here on the forum, and I look forward to hearing from you. 
Regards, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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