Why sort on a column not working?

Run a query and then right click on a char. column (already displayed as key), then Sort -> either "Ascending According to Key" or "Descending According to Key", but the sort not working. We've tried both BEX query and Web, none works for the sort. We are using BI7.0 server, but BEX queries were created under BW3.5 BEX query designer.
Any clue why the sort not working?
Thanks!

Kevin,
How many characteristics have you in the query rows and which characteristic are you sorting on?
When you say it doesn work is anything happening?
Regards
Gill

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