Why , Status Delivered But Balance change $0.00 ...

Hello
in February 23, 2012 at 02:53
I create skype account and bought unlimited World $13.99/month
finish and complete process.
Check purchase history ,Order No. xxxxxxxxx
Problem
1. I don't recieve E-mail confirm when buy pay/monthly
2. Check Order No. xxxxxxxxx Purchase information , status :  Delivered
   but Balance change $0.00 and cannot to call phone
Now 2 day ago, I am still waiting.
I think I do all of process already
Suggest me to do please
Thank you very much
Sincerely

[invalid URL]
1 recipients
CC: recipientsYou More
BCC: recipientsYou
[invalid URL]
FROM:[invalid URL]   TO:[invalid URL]
[invalid URL]
Saturday, November 3, 2012 7:06 PM
This is an automated email, please don’t reply.Hi there jose garavito, [invalid URL] We've delivered your orderThanks for buying Skype Credit. We're happy to confirm your payment and we've updated your balance. What’s next?Caller identification
- [invalid URL] when calling phones.
Call forwarding
- [invalid URL].
Call landlines and mobiles
- [invalid URL].       Here are your purchase details:Skype Name: joe.garavit
Product name: Signup for Auto-Recharge, Skype Credit balance of $10.00
Total amount: $10.00
Transaction date: Nov 3, 2012
Order number: [removed for privacy]
Order status: Delivered
[invalid URL]      
If you have any problems, visit our [invalid URL]. Save time with PayPal Auto-rechargeSave time when buying Skype products - speed through your purchase using PayPal. Automatically recharge your Skype Credit balance with [invalid URL].
Talk soon,
The people at Skype
[invalid URL] · [invalid URL] · [invalid URL] · [invalid URL] · [invalid URL]
Getting help for Skype
While you cannot reply to this email, you can contact us through our [invalid URL] for assistance.
You can also visit [invalid URL].
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Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this [invalid URL] It should also show a little padlock symbol to indicate the secure connection.
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