Why the hell are my creative cloud files being archived!?! i did NOT delete them. this is a completely undependable service.

looks like i can never trust this stupid cloud.
why does this happen?

Hi,
We are aware of this issue already, I am sorry for any issues caused, you can go to the Creative Cloud website and restore all of your files back from archive.
Thanks
Warner

Similar Messages

Why do I have 3 'Creative Cloud Files' folders?

Hello! I have a question about the Creative Cloud folder structure/syncing.
I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
Once I had done that I switched 'file sync' on in the Desktop Application bar.
I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].
Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]
Again, let me say we are sorry for any inconvenience caused

How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
Thanks for your help anyways.
Chris

Why do my Creative Cloud files look blurry and bad when previewing them?

PDF, PNGs, AI and PSDs all look like very poor quality, compressed JPGs when viewing on Creative Cloud files website or in the iPad app. You can even see the low quality JPG-like compression artifacts all over the files. Nothing is sharp. Would really like to be able to use the cloud to preview files to clients, but the quality is just not usable. Would like to know if others experience this. Any help is appreciated. Thanks

The thumbnails are fine. The problems start when I click on the thumbnails to view the photos. See my long comment above. Thank you.
I meant the mismatch between thumbnails and photos, sorry. In addition to broken rotation tags, that Winston Churchill pointed out, the database entries with the applied adjustments may have become corrupted. Repairing the database will at least ensure, that the database entries are correct.
Are you shooting RAW? Then consider tor reprocess your RAW files. The Help recommends that, if your photos have been edited in another app, for example iPhoto.
Reprocess imported RAW files
If you import RAW files that were already processed by another app, such as Aperture, the RAW processing of the photos might be out of date. If you’re happy with how a RAW photo looks, you can leave it as is, or you can choose to reprocess the RAW file with the most recent version of Apple’s RAW processing software. Note that your photos may look different after reprocessing, and you cannot undo this change.
Double-click a photo to open it, click Edit in the toolbar, then choose Image > Reprocess RAW.

How can I download my past purchases that are not in my icloud? Somehow I lost songs that I purchased they say that the orginal files are gone but I did not delete them

How can I download past purchases that are not in my icloud? Somehow I lost songs it says that the orginal files can not be located. They are still available in the store but it doesn't give me the option to download them. I did not delete any songs or files but I am missing a lot of files

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
If you have to resort to trying to pull back the library from your iPod see Recover your iTunes library from your iPod or iOS device.
Note also that if iTunes has an entry for a song, even if that entry is broken, then it won't offer that track for download since it "thinks" you already have it. If you can't find the original files or recover them from a device, then you may need to delete the broken entries, close iTunes and reopen before you can access the past purchases.
tt2

Why did all my pictures get lost i did not delete them?

i cant seem to find where my pictures have gone i did not earse them i have no clue what happened help please!!!something anything will help i have not the slightest clue what happened?

Is there a file/folder called iPhoto Library inside your Pictures folder?
If so, open iPhoto with the option key held down and point the program to the iPhoto Library inside yur Pictures folder.

Why THE VOICE:ON STAGE application keep billing me even I did not purchase any of them ?!?!?!?!?!?!?

I very upset every time that I saw the bill, What happened with the system???? Why I have to pay for the one that I don't even use it any more. This is unfair.

If it is a subscription issue try here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
If not...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I accidently put vr files in trash but did not delete, now stuck on grey screen after battery dying! Help

I am not very tech savvy but recently used a program that tells you what programs and files are using up large amounts of space on your computer I think it was called disc utility maybe. I deleted a whole bunch of things but accidently deleted a folder called vr, I realised I made a mistake and went to remove it from the trash when my laptop died, now it won't turn on past the grey screen with the apple logo!
I didn't delete the files they are just sitting in the trash. Is there anything I am able to do? I don't have any install discs or anything or wifi at my house or have any computer knowledge really. Please help!

Thank you! But do you think that a defective cable would cause it to not boot the cd now as well as the HD errors?
Also, this is kind of embarrassing, but if my trackpad happened to be broken to where I couldn't click it (broke a while back, but I use an external mouse so it never really bothered me) can I hold down the mouse button on my external mouse at startup to eject the cd or does it have to be the trackpad. If not, is there another way I can eject the cd?
Thanks again!

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

Illustrator project went missing from Creative Cloud files

I am using a trial version of illustrator and have been working on a project for a week now and then today I went to open it up and the file shows up in recent files but says it is missing. I checked in my creative cloud files folder and it is no longer there. After opening illustrator again it no longer shows up in my recent files either. I am trying to get this file back since I was almost done.
Thanks in advance to anyone who has any advice or ideas!

Hi,
Are you aware of this bug after the most recent update? Why do I have 3 'Creative Cloud Files' folders? It could be the case your file is actually in another Creative Cloud folder. Could you please check and report back.
Thanks
Warner

Working in Lighroom on two computers (synced with Creative Cloud files).

Hi all,
I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
2. Import photos to LR catalog on Computer A.
3. Import synced photos to (separate) LR catalog on Computer B.
4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
6. Delete folder/catalog entry on Computer B.
Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
Thanks all!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

Creative Cloud File Folder

My other team members are unable to view or retrieve files that I add to our Creative Cloud File Folder. Any ideas?

If each team member is signing in with their own Adobe ID then each team member has their own private file storage.
When you install the Creative Cloud Connection application then a Creative Cloud Files folder is created on your computer. This folder mirrors you private storage in the cloud.
Currently you can only share links for individual files. Folder sharing is coming.

Targeted erase of Creative Cloud Files on my hard drive.

Hi,
All my Creative Cloud files have been deleted off my Macbook.
Interestingly enough, it was only the files inside the Creative Cloud folder, nothing else was touched.
My main client folders are still viewable, but all content within are gone.
YI can sync to the cloud and pull all my files, but I had been working without a internet and some files weren't synced.
So i'm going to have to play catch up over the weekend. Im slightly annoyed that ONLY my CC folder was effected. Everything else was untouched.
Has anyone had this issue? Is it related to CC's security? Some insight would be greatly appreciated.
Regards
Dominic

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

Re: How can I restore DELETED APPS :- icloud,facebook,twitter on my iPhone 4S?(THE APPS IN QUESTION CAME WITH MY iPhone I DID NOT PURCHASE THEM).These apps are dimmed and not responsive on my phone. I cannot back up to icloud.

Little fingers have deleted the above mentioned apps!
THE APPS IN QUESTION CAME WITH MY iPHONE.
I DID NOT PURCHASE THEM!
HOW CAN I RESTORE THEM, THEY ARE NOT LISTED IN THE APP STORE????

Hey Clyde71,
Thanks for the question. From your description, it sounds like various Account Settings have been greyed out in your Settings application (iCloud, Facebook, Twitter). The cause for these being greyed out is a restriction setup on your iPhone. You'll probably see that Restrictions are turned "On" in Settings > General.
You'll want to disable the restriction "Allow Changes: Accounts". For more information on restrictions, see this article:
iOS: Understanding Restrictions (Parental Controls)
http://support.apple.com/kb/HT4213
Thanks,
Matt M.

Why do I get the message:"creative cloud files is currently down"

Why do I get the message:"creative cloud files is currently down"

The problem has been resolved.

Why the hell are my creative cloud files being archived!?! i did NOT delete them. this is a completely undependable service.

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