Why the hell can't i make the call?

i bought a monthly plan with 400 mins to call to hk. after i have finished my minutes, i bought another monthly plan, but i couldn't make the call !!! it keeps telling me not enough credits!!! what the hell is wrong with this ????

Subscriptions minutes are given per month, not per payment.
This means if you purchase 400minutes on the 13th then these minutes are available till next month 13th. You can't add another 400 minutes before 13th.
Your order went through and your minutes will become available from the 13th of December.
If you need more minutes right now then you can purchase a different subscription, for example 120minutes.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Why the hell can't i make the call?

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