Why the list of known errors and patches is not available from BEA (or maybe it is)

If there is some page on beasys where one can check what patches for
Tuxedo are available and what errors do they correct, please refer me to
it and ignore the rest of this letter. But as far as I know, there is no
such a page.
During recent years a couple of times I or my colleagues had such a
experience:
- while testing our Tuxedo based software we observe some problems/errors
- we spend some time (from a few hours to more than a week) to diagnose
the problem, find that it is related to Tuxedo, create the problem
description and contact support
- the support replies that the bug is known and we can download the
patch from some ftp (valid for 1-2 days)
Why can't we just check whether there are known problems for our
platform and patches we need for it before we face them? Why every
customer must independently face the same problem? Why even the
information what is the newest patchlevel currently available is not
accessible publically?

Hello,
Please try using the following option at the BEA Website:
Services-->Customer Support-->WebSUPPORT
HTH
rgds
MS

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