Why time gap?

Hi Friends,
Its a support issue. Its a idoc to file scenario.The time stamp of the sender says that message is send at 13:52 but in XI (integration engine) it is processed at 14:31. Why this time gap? Generanlly how much time it takes to process and send to receiver system? What are the different reasons for for this time gap?
Thanks,
Suresh

Generally it wont take that much time to process an idoc.
Possiblites can be
1. Network Latency Issues
2. Load on XI Server is more
3. Check you are seeing the correct idoc only (check sent and received idoc)
Regards
Rajesh

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