WHY VERIZON CUSTOMER REPS ARE ANSWERING DIFFERENTLY? MAKE UP YOUR MIND VERIZON!!!

Everytime I see some thread that Verizon REP answered, have different answers.
Why is that? And Why are they answering some non-related answers?
This is TOTALLY **bleep**. You Verizon SHOULD make up your mind!!!

JaySW wrote:
I don't know about this whole thing anymore. One person says one thing differently and then another says something else different. I just want to know what one has to do to prepare for the iPhone. One person said to me that in order for you to get the iPhone and you don't have Data currently, you have to change your plan before you can order it, otherwise the order process will be screwed up. Another says you can change it AFTER you order the iPhone. I just don't know anymore.
You should be able to add it AFTER you order the phone. When I switched from my Samsung Flip-Phone to my BB Curve like four years ago I ordered it online and then switched what I needed to after I got my blackberry like two or three days later (got lost in mailing)
However, with a question like this you'ld probably be able to call VZW Customer service and find out. I imagine they'd have an answer since when they released by pre-order the Droid line of phones there were a lot of people who switched up from "dumbphone" to smart phone.
Hopefully this helped some. I'd try calling Verizon though!

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ATT Customer Care(billing and all other problems)
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Contact ATT Customer Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your price/installation problems. They are available M-F 8am-11pm Eastern time (also around on weekends, FB Twitter Social Media Managers), response may take up to 2 business days.
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Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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See my response to you here:
https://forums.att.com/t5/U-verse-Account-Questions/Customer-reps-are-liars/m-p/4292312#M32731
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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VZWSWAG wrote:
UGH these reps are seriously rediculous it isint even a joke. How is it possible that every rep is just {please keep your posts courteous} as the one before it. This one tells me I dont have an annual upgrade WHEN I CLEARLY DO!! Then i ask for the supervisor, I cant get one and some other lady picks up and says the annual upgrade does not make you iphone eligible!!!{word filter avoidance}
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WHY VERIZON CUSTOMER REPS ARE ANSWERING DIFFERENTLY? MAKE UP YOUR MIND VERIZON!!!

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