Why want it accept my billing info and wants to send me to apple support
Why want it accept my billing info
We're all just your fellow users. We wouldn't know. Most likely because something you're entering is not what the system is expecting. Do what the error message says and contact Apple Support.
Best of luck.
Similar Messages
-
My iPad won't accept my billing info and iCloud's broken pls help?
I can't delete my iCloud account and I can't get it to qaccept my billing info? I have a iPad air
Hi Go to itunes bottom of page sign out then sign back in that may help . Cheers Brian
-
How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.
Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps. -
The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
from 2 weeks ago i cant download any application
when i want to get apps ( free & not free ) itunes shows me this error : click billing info , and verify your payment information in order to make purchaeses
i have already 25 $ in my account
what should i do plzThe terms of use of the stores state (this is from the US store, but other's will be similar) :
The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance. -
I changed my billing info and I keep getting the message to contact support itunes/ww/. I don't know why I have used this card before help
Well, unfortunately, we don't know why either. You need to contact iTunes support at the link you were provided to find out....
Sorry,
GB -
I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I tried updating my iphone 4 to 7.1.1 and it went straight into recovery mode.... I finally got my iphone out of recovery mode, but now it won't accept my Icloud info and states "An error occrured while trying to save the Icloud account?" What do I do????
Same situation. I installed iOS 8 beta 4 on my iPhone 5 and a few days later my iCloud account disappeared. My contacts and calendar entries are gone.
My Mac Mini and MacBook do sync as they should with iCloud.
When I try to log in to iCloud on the iPhone (the username shows "[email protected]" and password shows "required"), I put in my username and password and tap "Sign In", It says "Verifying" at the top and after a while checkmarks appear next to my username and password. Then I get an error message saying "An error occurred while trying to save the iCloud account". If I tap OK the message goes away, leaving my username and password intact (checkmarks are now gone). If I tap "Sign In" again I get a message saying " '[email protected]' is Already Added. This iCloud account has already been added to your iPhone". If I go back to Settings and then go into iCloud again it's not set up and appears as I stated at the beginning of this paragraph.
Nothing works and the sync does not occur. Contacts are empty and Calendar has no entries. -
so im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?
This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs? -
how do i edit my billing info if my credit card associated with apple id expired and i have a duty to app store from the time when i had the old credit card?
so the thing is a few days ago i made an app store purchase and i didn't know i was running out of money on my credit card. i realized that only when i tried to purchase another item and it didn't work. nothing special til here. the problem is that meanwhile my credit card was replaced by a new one by the bank because the old one was soon expiring. So the data associated with the old credit card no longer exist.
i tried to edit my billing info associated with my apple id in order to enter the new credit card data, but the system doesn't allow me to do that.
so i can neither pay my purchase, nor edit my info, nor access app store anymore.
what's next? any ideas? thanksServers down wait till status is fixed to change or add your data http://www.apple.com/support/systemstatus/
-
When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?
For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.
-
I am living in moscow, but i have a mastercard in vietnam. I changed my location in itunes from Russia into Vietnam. But when I change my billing info, and write my card's informations. It said I have problems with the address. I typed my address in VN. What should I do now ????
To answer the second question first, the owners of the music (and that is not Apple) decide where their music can be sold. If they decide (for whatever reason) not to sell their music in a particular country, they will not let a music retailer (that is Apple this time) sell it in that country. So the "system" is beyond Apple's control.
As for your first post; (if I understand you correctly), the iTunes Store knows that you are in Russia, so using a credit card registered in Vietnam is simply going to look like you're trying to get round the system.
The credit card is tied to an address, and therefore to a country. Simply using a different country's address is not going to work.
By the way, this is a world-wide situation. It's not a matter of having to use a Russian card, whatever card you use has to be registered at an address in Russia.
Use the support link in the iTunes Store to contact Apple and see if you can straighten out whether you can buy songs, where ever you are and with whichever card you have. -
Review your billing info and approve it
I recently changed my credit card. I updated my account with the new info. iTunes works fine, but when I order prints from iPhoto, I get a error "Your account information has changed. Please Review your billing info and approve it. I click "OK", go to Account Info, sign it, approve all three categories. However, I still get the error when I try to order prints. Any ideas? TY.
For the record, an email response from Apple gave these instructions, which did work:
"I understand you are having some difficulties with placing your print order and you are receiving a message saying that your account information has changed. I apologize for any frustration this may have caused you.
I would like to recommend taking the following steps to troubleshoot the issue:
1) Please go to store.apple.com/.
2) Select "Account" at the top right hand corner of the page.
3) Click "Login", and enter in your Apple ID and password.
4) Click on "Change account information".
5) Enter your password at the top in both the "Password (at least 6 characters)" and the "Retype your password" fields.
6) Make sure the primary and shipping address information is correct. If not, make changes.
7) Scroll down to the bottom of the screen to the "Method of Payment" section.
8) Remove your credit card number, then click on "Continue".
9) Open iPhoto and select "Buy Book".
10) Click on "Account Info" (or "Set Up Account" if "Account Info" is greyed out)
11) Enter in the same Apple ID and password you used to sign in to the Apple Store.
12) You will be prompted to go through three different steps to enter in your billing information.
13) Submit your order." -
Tried to change my billing info and got an error message 413.
How about supplying a phone number and a real person instead of the inpersonal online activity that apparently does not work.Hello Dennis,
please give us feedback, whether you had been successful. If not, maybe we can interest a qualified and educated employee of Adobe's staff.
Nevertheless I normally I would use Contact Customer Care = http://helpx.adobe.com/contact.html, by clicking through the headlines.
If none of the conditions is fulfilled, and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter -
HT1689 Why do you need my billing info if i have store credit trhough a redemed gift card?
Why do you need my billing info if i have store credit trhough a redemed gift card?
Welcome to the user to User Technical Support Forum provided by Apple.
priscillamh25 wrote:
Why do you need my billing info
It is part of the Verification process.
Do you have an issue supplying the requested Information.?
If so... Contact iTunes Customer Service
Use this Link > Apple Support iTunes Store Contact
Maybe you are looking for
-
Where can I buy a NEW iPhone WITHOUT a service plan?
I have an iTouch now, I'm sell it. I want to have external speakers for apps and alarms. I do not want iTouch 2nd generation. I do not currently need it as a phone, but would like to have it for when I am ready. Is it possible to purchase the latest
-
Download of purchased Mountain Lion stopped with error help!
Mountain lion was downloading from app store. Download stopped with a message in red "error has occurred". I checked the connection no problem. I have not been able to resume download. Help!
-
Why can't I click on the empty tab, when I want to empty the messages in my junk box?
When I am in my hotmail account, I try to select the empty tab in my junk box, but I can't select "empty". I am also having that same problem in other websites. For instance, I went into Jimmy John's and selected menu. But it wouldn't let me select m
-
Hi, I was just wondering if it is ok to leave an ipod in a car during cold winter weather (say between -25 and 0 degrees Celsius) and then operate it under cold conditions. Does anyone know if there is potential here to damage or shorten the lifespan
-
Can I send the entire contents of a mailbox to another person as a .zip?
I have a mailbox folder (MobileMe) that I specifically created in Snow Leopard Mail to segregate several hundred emails from the rest of my inbox. I would like to send the entire contents of this folder to someone via MobileMe - is this possible? In