Why was I charged a Cellular Service - Suspension fee of $15 for upgrading?

Long story short, I've been with Verizon Wireless for over 10 years.  Sure there's hiccups here and there, but this is kind of ridiculous.  I upgraded from a Galaxy S3 --> S5 a few weeks and had a few problems while upgrading.  Received a new sim card (bought the phone off Amazon) and it had some trouble activating.  Called customer service, who were able to get it upgraded, and it seems that I was charged a Cell Service Suspension of $15 dollars for absolutely no reason.  I'm aware of the upgrade fee and took that into account.  Is there any way to get this dropped? 
If a verizon rep stops by, this is regarding the xxx-7048 line.

    Hi bmat8,
I'd appreciate you being with us for over ten years! I'd like to help you with your concern over the suspension fee. How many other people are on your account as account managers that might've requested a service suspension? Normally if a suspension fee is charged, this is done over the phone with the fee disclosed. Please give me details.
EdW_VZW
Follow us on twitter @VZWSupport

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