Why was I charged for a purchase I did not recieve?

In skylanders I wanted to purchase the gem pack with bonus. System read failed but still took the 4.99 that it cost. I am not very happy right now and am thinking about deleting the game. Where are my gems and the bonus which is only good till Dec. 31!

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

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