Why was I charged for Engineer Home Improvement Se...

My latest phone bill includes £129.99 for "Engineer Home Improvement Service charge".
This is puzzling. At the end of last year my broadband service was a disaster. Constantly dropping and all over the place.
Thanks to the excellent support I received elsewhere in this forum, an "engineer" called and fixed it.
The problem was not on my premises, but in an external cable that BT had installed many years ago. The engineer disconnected that connection at the BT junction box entering my house and the line suddenly improved.
I was told that external lines issues were down to BT.
The engineer replaced the somewhat corroded junction box and the first phone socket into the house. I asked for neither of these changes. It was the engineer's idea. At no time did he suggest that there would be a charge for this work. Had he done so, I might well have declined the offer, certainly at that price.
Is there an explanation for this charge? How do I query it?

Hi michaelkenward,
We can investigate the charge for you and review the engineers report to find out why they have raised this as a chargeable visit. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Why was I charged for premium when I canceled before my free trial was up.

    Why was I charged for premium when I canceled before my free trial was up. It shows I have the free version in my prayers file yet I was charged almost 13 dollars. I do NOT want premium and I shouldn't have been charged for it

    Hello & welcome to the Community!
    You say you've been charged almost 13 dollars right?
    It seems like you are subscribed to Spotify through the in-app payments.
    Your subscription is being handled by Apple.
    You'll need to cancel directly from the App Store in order to stop getting charged monthly.
    Just follow these steps to cancel your subscription:
    Launch the Settings app on your iPhone or iPad.
    Tap on iTunes & App Store.
    Tap on your Apple ID at the top.
    Choose View Apple ID from the popup menu.
    Enter your password when prompted and tap on OK.
    Tap on Manage under Subscriptions .
    Tap on the Spotify subscription.
    Turn the Auto-Renewal option to Off.
    Hope this helps! ♫

  • HT201359 Why was I charged for iTunes songs twice

    Why was I charged twice for songs already purchased

    Did you re-download them via the main part of the store or the Purchased tab (re-downloading) ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why was I charged for Roaming on Verizon when I used internet call?

    I just got my new iPhone 6 and still learning to use it.  3 days after I got the iPhone, I was overseas. I made several calls via Viber and WeChat but was charged by Verizon as roaming calls. I don't understand why since I dialed the calls within the Viber and WeChat apps and I had wifi connections. I got on the internet on the iPhone 6.
    I just find out from Verizon that my iPhone 6 was set up for Roaming - Voice as standard. If my iPhone 6 had Cellular set to Roaming Voice Only, will Roaming take precedence over internet calling such as with Viber or WeChat?
    I was very angry with Verizon since they set up my iPhone 6 for Roaming and I told the salesperson I would be traveling overseas. As a new user, I would not know that there was an option to turn Roaming off. Verizon refused to waive the roaming charges stating that the calls were made from my phone. This had been a very frustrating experience with Verizon. We had been a Verizon customer for over 20 years.

    Are you sure the roaming charges are not for using the data to make the calls, and not roaming voice minutes? That would make more sense.  If you use Viber or WeChat overseas and are not connected to wifi at the time you make you call, the data will go over the cellular network and you will get very expensive roaming data charges. Also you should have just had cellular turned completely off and only use wifi. The best way to do this is put the phone in airplane mode and then only turn on wifi.

  • Why was I charged for a purchase I did not recieve?

    In skylanders I wanted to purchase the gem pack with bonus. System read failed but still took the 4.99 that it cost. I am not very happy right now and am thinking about deleting the game. Where are my gems and the bonus which is only good till Dec. 31!

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • Engineer Home Improvement Charge?? Please help!

    Hi,
    I'm hoping you guys will be able to help me.
    I've only been with BT for a few months, and in the first few months we had nothing but problems - we probably only had 2 weeks worth of useable broadband in the first 6-8 weeks because the phone line was so rubbish, and the hub they had initially sent us was faulty.
    We've been paying our bills as normal, but on the last one we've had a charge of £129.99 for an 'Engineer Home Improvement Service'' for the 09/06/2014. I've just been on the phone to customer services to dispute the charge - because as far as I was aware any faults there were with the line were down to BT, especially because they had to get a cherry picker to fix the line on the telephone pole on the road near our house? The guy i've just spoken to says that the engineer report says that it was down to a fault on the outside wall of our premises, which has happened over a long period of time (nobody told me about this at the time of the visit or even afterwards?). But what also confuses me is that I have only been with BT for a few months, and when we joined BT we had requested a new phone line so how is this so? 
    Everyone keeps telling me something different, that we shouldn't have to pay because it was on the outside of the house etc etc. Why should I have to pay for damage that has happened over a long period of time when I had only had the phone line for 4 months when the repair took place. 
    Either way I was never really made aware of the fact that I would be paying £129.99 for a fault that wasn't ours? 
    I'm hoping that someone might be able to clarify the situation? Is there any point in me trying to dispute this? In my experience with BT so far they have been pretty useless at helping us with any of the problems we've had. 
    Any help will be hugely appreciated!
    Thanks

    here is the link to the bt explanation  http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Engineer Home Improvement Service charge - Broadba...

    Hi
    In September I had very slow broadband and eventiually an engineer was sent out.
    After finding no problems with my cables in the house he looked at the box on the outside wall and found it had a problem. possibly caused by recent electrical storms in the area.
    He also replaced the front plate on my master socket with one including a filter and updated my router to a homehub3.
    He informed me there would be no charge for this but now I have been billed for £129.99 for this visit.
    Is this correct to be charged for a fault in the box on the outside of my property?
    Thanks.

    Changing the front plate for one that would improve your broadband connection, and updating your home hub, would come under that charge. Normally if you wanted a hub upgrade, you would have neede to re-contract.
    Engineer Home Improvement Service – information and charges
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Why was i charged $25 for iTunes match?

    why was i charged $25 for iTunes match?

    Have you subscribed to it ? If not, and nobody else has access to your account or devices/computers and did it, then contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/

  • Why was I charged 5 times for 1 purchase?

    Why was I charged 5 times for 1 purchase?

    Did you press the 'buy' button multiple times ? You can try the 'report a problem' page to contact iTunes Support and see if they will refund you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why was i charged twice for one album

    why was i charged twice for one album

    Did you click 'buy' on it twice or re-download it via the main part of the store instead of the Purchased link/tab ?  You can contact iTunes support (these are user-to-user forums) via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why was i charged 1 dollar for creating account when it says you wont be charged until you make a purchase

    why was i charged 1 dollar for creating account when it says you wont be charged until you make a purchase

    It wasn't a charge, rather a "hold" to verify your account. The hold will be released in a day or so.

  • Why was i charged usd 1 for registering my i pod?

    why was i charged usd 1 for registering my i pod? it was written very clearly that nothing will be charged until we do not make a purchase from i tunes.
    this is ridiculous. pls explain

    It's normal, when you first register your credit card with iTunes, to be "charged" a nominal amount, such as a dollar. It allows the store to check your card. It will be refunded to you at some point, usually before the charge become payable with the card company.
    Did I explain it?

  • Why was i charged 89.57$ for downloading facebook app(free)

    Why was i charged 89.57$ for downloading facebook app(free)

    That's not right.
    Contact iTunes Billing:
    http://www.apple.com/support/itunes/
    Click: iTunes Store Account & Billing / Billing Inquiries / Email Us
    Even if Apple placed a "hold" on your iTunes account, it shouldn't be that much.
    iTunes Store & Mac App Store: About credit-card authorization holds

  • Why  was i charged 25$ for 6 songs

    i bought 6 songs and i tunes chrged me way to much.

    jenniferfromracine wrote:
    why was i charged $25 for 6 songs?
    They were really, really, really good songs?
    What does your receipt/purchase history show how much you were charged for them?

  • I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

    I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

        Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge.  Go to vzw.com/edge for more information.
    Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
    Let us know if you have further questions.
    Thank you,
    LenaA_VZW
    Follow us on Twitter @VZWSupport

Maybe you are looking for

  • My Ipod touch isn't recognized by Win 7 computer or Itunes

    My computer doesn't do anything when I plug in my ipod. I've tried reinstalling Itunes 4x. It doesn't show up in my computer or device manager. The ipod charges when I plug it in but the computer still does nothing.

  • Service id from a shell script

    I'm attempting to pass a variable into a korn shell script in order to obtain a service_id, which we need to use for load balancing purposes. JOB_STREAM_ID=20 sqlplus user/password@server <<EOF var num_ number; begin select Service_ID into   :num_ fr

  • RE: Setting up the Express Delivery Company in SAP

    Hi, We had engage a company to perform delivery services. I wanted to set it up as a EXPRESS Delivery partner - Forwarding agent. I want to make use of the transportation planning in the system. Can any SAP guru guide me what I need to configure and

  • User Exit QAAT0001 to select insp. plan based on movement type during stock

    Hello, I am have a scenario mentioned in subjectline and would be thankful if somebody can share some detail about it. I created one more Inspection type Z1 apart from 08. Assigned it to insp. origin 08 as variant 03. Created Z1 usage that i am using

  • I cannot open any programs downloaded with firefox

    I am running windows 7 premium and the latest firefox. After downloading a program, I go to the download folder but cannot open the program.