Why was I charged for premium when I canceled before my free trial was up.

Why was I charged for premium when I canceled before my free trial was up. It shows I have the free version in my prayers file yet I was charged almost 13 dollars. I do NOT want premium and I shouldn't have been charged for it

Hello & welcome to the Community!
You say you've been charged almost 13 dollars right?
It seems like you are subscribed to Spotify through the in-app payments.
Your subscription is being handled by Apple.
You'll need to cancel directly from the App Store in order to stop getting charged monthly.
Just follow these steps to cancel your subscription:
Launch the Settings app on your iPhone or iPad.
Tap on iTunes & App Store.
Tap on your Apple ID at the top.
Choose View Apple ID from the popup menu.
Enter your password when prompted and tap on OK.
Tap on Manage under Subscriptions .
Tap on the Spotify subscription.
Turn the Auto-Renewal option to Off.
Hope this helps! ♫

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HT201272 I downloaded previous songs frm my iPad on the iPhone and I realized I was being charged for this when I thought it'd be free

Hello I had a bunch of songs on my iPad and a friend told me I can re-download them onto my iPhone with the username I have and I did that and I was charged for them. I really wish I knew I would of been charged for this or else I would of had to wait until I can do so without being overdrawn in my bank account.

You can, but you need to click the "Purchased" section of the iTunes Store to see your previously purchased stuff (you'll see little "cloud" icons to indicate your just downloading, not repurchasing). If you're on your phone, you click "More" then "Purchased" and you'll see everything there.
You should contact Apple support. Using iTunes for the Mac or PC, go to the iTunes Store, click your account name to get to your account section, then you can look at your purchase history and "report a problem" for a specific purchase.

Why have iTunes charged my account when I've got a £20 voucher on my account and the. Had to arrange a call back what was 2 days ago they called me back tonight then said the department was closed this is a wrong I want my money back!

Why have iTunes charged my account when I've got a £20 voucher on my account and the. Had to arrange a call back what was 2 days ago they called me back tonight then the automated voice said the department was closed this is a wrong I want my money back! Or I'm gonna sell my iPad my kids iPods and iPhones mine and my wife's iPhones and the mac this is a **** take

We are fellow users here on these forums, you are not talking to iTunes Support nor Apple.
Were you buying content for yourself or gifting to another account ? If you were gifting content or an amount then that can only be done via credit card). If you weren't then you will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I was charged for Premium and also student discount. And also $1.09 was charged on my card 3 times

I was charged for Premium and also student discount twice. And also $1.09 was charged on my card 3 times. I do not understand any of this! Please help me? Basically I was charged $25.15 ?

Hey there and welcome to the community!
I suggest you use this online contact form. When you get an automatic email sending you to the community, make sure that you reply back to that so you get in touch with one of the staff. You should hear from them in 24-48 hours.
I hope this helped and if you need anything else, just let me know!

Why was my my account charged when I canceled lion ? the download was taking to long.

I was having problem with downloading lions on my Macbook pro. I started the download about 7:00 it was near
10:00 and it was no where close to being finish doing the time I was waitng on the process, I thought let me read
the reviews.... and for the most part it wasn't good !!! I thought to myself I'll wait until they can fix the problems that
are being said about lion so... I canceled and I was still charged for a product I don't have and I want my money back
until they can fix this problem people are saying there experiencing with lion I'll buy it n a few months.

Lion is 3,74 GB so it might take a very long time to download. If you have the chance to have an Apple Store in the area, go and pay it a visit, they have a wireless lan, and you should be able to download it with a fast connection. Apple won't fix a problem since there is nothing to fix, it is just a big big update.

This was going to be a free trial. What happened. Why am I charged for it. It said Free trial for 30 days!!

I did not agree to pay for this. It sent me a free trial so why am I being charged for it. I would like to see if it is something I can even do first before I buy it???
Rita Mosset

What said "free trial"? Where? Have you maxed out a previous free trial?
And - assuming you've downloaded something from Adobe - you aren't being charged: Adobe's software trials aren't based on you providing your financial details first.
Some clarity would be helpful, Rita.

Charged for premium on free trial

I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to people with these problems. So not only can I not call to get immediate results, I have to wait for Spotify at their convenience to give me my money back. Which could be a couple months and another 9.99 charge. Yes, I filled out your form to get help, but I don't get how an organization can get away with not posting some kind of customer service number. Especially when they're wrongfully taking peoples money. I've read a lot of cases having this same problem just in the past couple weeks. I was a happy Spotify user until this happened, and this really puts a bitter taste in my mouth.

suncat74 wrote:
Spotify keep chargeing me for premium although i cancelled it. In my account it says im on free trial and i have deleted the information to My creditcard, but that doesnt stop me from being charged. Feeling really angry and disapointed!
Hey! :)
It sounds like you actually have two accounts, one of which is still on premium. If you get in touch with the customer services team directly using the online contact form they will be able to make sure it is all cancelled and make sure your not out of pocket.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter

HT201272 I was re-charged for an app that I re-installed at the game designer's suggestion. How can I get my money back.\?

as above, I was re-charged for downloading an app (game) I had already paid for. This was done at the game designer's suggestion to reset the results. Why was a I charged a second time? What can I do to get a refund?

Unlress you changed it in Settings>General>Restrictions, there is a ten minute window for making additional purchases once you entered you password.
Also, could the charge be for an in-app purchase in the free app?
You can try to get a refund by:
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

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I started with the free trial back last summer expecting to use the service frequently. I came to find I had no use for the service but forgot to cancel, I went to see if I could cancel my subscription back in October of 2014 as I saw I was still being charged. My account for some reason said I only had free and was thusly not able to unsubscribe from premium service. Being a teenager I didnt think to go through proper channels until now but have found contacting the Spotify email to be unfruitful as it redirected me here. I didn't see my problem anywhere else but I would like to know if anyone has seen this or if someone can help me. I dont want to have to go through my bank to cancel the payments if I dont have to. Help please and thank you.

See this thread (1) please:
if the sign-in process there doesn't work for you: send a mail to support
(1) https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/How-do-I-cancel-from-Premium/m-p/1147085#M155035

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http://support.apple.com/kb/ts2755
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Hi All. I'm currently on the network Three UK on one of their all you can eat data plans. I noticed the other day that there was a charge for additional usage on my account. When I called them to ask what it was they advised it was for 2 MMS's that had been sent. I've never sent an MMS from my iPhone and told them this. Turns out it was a couple of emails I'd sent to another email address that had photo's attached to them. Three advised that emails with photo's attached were treated as MMS's even when it was from email to email.
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Don't worry Chris, "someone trying to screw you" means the same here as over the pond in this context. It was only about 70p for two emails (about $1.10) and I demanded the money back when I called them. They said they would return it on this occasion as I didn't know there would be a charge but in future if I sent any more emails with images attached I would be charged the MMS rate.
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Why does Apple charge for Apps that are FREE? That's my concern.

Why does Apple charge for Apps that are FREE? That's my concern.

Free means Free....
As both Johnathan and Demo have indicated, if it says Free there is no charge associated with it. If you upgrade to a "Pro" version, or if you do in-app purchases, then it is no longer free....but when you initially install the app, you do not pay anything if it says "Free".
And "Yeah? I'll show you" does not help us to understand what you are talking about. If you want help, then provide specifics and we will help you to figure out your misunderstanding.
Cheers,
GB

Why was I charged for premium when I canceled before my free trial was up.

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