Why was i double billed?

why was i double billed by adobe? how can I get a refund for one of those billings which was erronious applied to me?

HI morebullagain,
I'm sorry that happened. The easiest way for you to get your refund is by chatting with Adobe Customer Support: click the Chat link at https://www.acrobat.com/misc/en/contact-support.html: Chat is available from 5am – 7pm PST.
Best,
Sara

Similar Messages

Why was i just billed for an album at 10.99, but billed 5 times all at once

Why was i just billed for an album at $10.99 but at 5 times all in at once.

If you were billed multiple times for the same item, contact the iTunes Store and tell them about the error:
http://www.apple.com/support/itunes/contact.html
Regards.

HT204088 Why was I double charged for Words with Friends meter?

How do I get one charge removed since I only recieved one app and only wanted one app? (Words with friends meter)

All you can do is contact itunes and let then know whats going on. You can also contact [email protected] and let them know

Why was I billed twice?

Signed up for CC Photo. Downloaded PhotoShop onto my desktop and paid $9.99 with PayPal. Then later went to my laptop and signed in to Adobe.com. I was recognized. Looked for a way to download a second copy of PS onto the laptop (which Adobe.com says I can do lawfully) but couldn't find any way. Finally downloaded the "trial version" and it installed successfully without asking for any payment info. But then PayPal notified me that I had been been billed once again for $9.99.
Why is that? I understood that as long as i wasn't using them simultaneously, I could have two copies installed for the same $9.99/month price. What's up with the double billing?

You will have to contact Adobe about the double charge. Contact Customer Care, 1 (800) 833-6687, Adobe Customer Care (@AdobeCare) | Twitter
As for installing on two computers, yes you can. Simply download the CC desktop app, sign in and download Photoshop. You shouldn't be double charged.
Benjamin

I was double billed for CC on 12/30/14.. Adobe less than helpful

I signed up for the creative cloud membership on 12/30, but there was a problem with your website when I tried processing my payment, and it told me to try again in a few minutes. So I did, and it went through. I then got a call from my bank with fraud alert because there were 2 charges for $119.88 that ended up going through. Because I told my bank that I didn't authorized 2 charges, they canceled my card and I'm having to deal with getting a replacement - which is an inconvenience as it is.. so I called you guys about it the next day and the woman who answered told me I would need to call back after a couple days because she didn't have the ability to credit back the duplicate charge (that's NOT 'great' service) ... so today I got around to trying to contact you to find out your phone lines are closed, so I guess chatting is my only option.. so I tried that, and their chat service doesn't give me any update as to how long it will be before someone comes on to help me. Judging by all the other posts about this issue, it would appear that Adobe is intentionally double billing customers and making it very difficult to have the issue resolved.
case# 0214678362
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
You are now chatting with Vikram V.
Vikram V: Hello! Welcome to Adobe Customer Service.
Vikram V: Hi Mark
Vikram V: Please allow me a moment while I review your issue.
mark: I don't have much time left.. your guys chat service is terrible.. .it didn't give me any notice of how long I might be waiting for a response, or where I was in queue, or anything. I was starting to think you guys were closed. This is very frustrating.
Vikram V: I understand your frustration, I'm sorry for the inconvenience caused to you.
Vikram V: I am sorry to inform you that the applications are down currently hence we are unable to check the information, I request you to please contact us back after few hours so that we will be able to assist you better.
Vikram V: We are sorry but Adobe.com and related services are experiencing system maintenance. Our apologies for the inconvenience and request you to check back after 6-7 hours as our IT/Web team is working on this.
mark: holy crap... are you freaking kidding me?
mark: No - that's not acceptable. I want a supervisor or manager to own this and contact me back within 48 hours letting me know that the double charge has been adjusted. You guys are thieves. this is ridiculous
mark: I have to go, but I will expect a call back on Monday with confirmation of credit, from a Supervisor or Manager.
Yeah.. .that's world-class customer service. No notice of how long it will take for someone to assist me, or anything. I would expect better service from a company like Adobe.

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT1918 I was double billed on my credit card in the amount 0f $10.81. Please credit back one of the charges to my personal credit card?

GM
My name is Letitia, I note that my credit card was double charge in itunes in the amount of $10.81 twice. I would like for apple to credit back to my credit card in the amount $10.81, which I was double billed?
Thank you.

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge. Go to vzw.com/edge for more information.
Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
Let us know if you have further questions.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport

Why was I charged with BT Bill Payments in 2013

In May and August in 2013, I was charged a BT Bill Payment with amounted to £125.94 and £126.31 respectively. These were debited out of my bank account.
Why was I charged with these payments, when I am already paying BT a monthly fee and will I be charged with these again this year?
PeitL7

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I was double billed for the samer app how doI get credit

I was double billed for the same APP How do I get credit for the second purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hopr it works out for you (:

TS1702 I was double billed for an app. What do I do?

I was double billed for an in-app purchased They say it's in eligible for a refund. Now what?

http://www.apple.com/support/itunes/contact/

TS1424 Why was billed twice for the same app?

Why did I get billed twice for the same game app?

Contact iTunes support and ask (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why am I getting double billed for VOD movies?

At least twice now I have been double billed for VOD movies. Once on a movie that I just rented once and watched. Two other times for movies I stopped watching, then resumed watching well within the 48-hour time frame.

Hello mpfrank
Did you contact the billing department and get this resolved?

DOUBLE-BILLED

I’ve made a number of online purchases using Pay Pal Credit (formerly Bill Me Later) in the months of June and July 2015. My bank statements show Pay Pal debited ALL OF THOSE PURCHASES directly from my bank account and then also charged me as if I only used my credit line. In other words, I’m being double-billed (i.e. I’m paying Pay Pal twice for a single transaction). this is easy to prove - ether Pay Pal will fix it or I'm filing in small claims... My question is, why has this happened and how long will it take to fix? Double-billing is unethical and illegal regardless if it was intentional or otherwise.

Suggest you ask customer services those questions.

Surprising double billing

our family got a new smartphone 9/22 in Pasadena CA store. We were shopping for a low-frills family plan and instead were upsold into an outrageous
pair of *separate* plans which is much more costly than a simple sharing plan available on the web. My wife spoke to four different reps (one did not
know anything, really,...another hung up on her after a hold). We finally got a knowledgeable person, Jonathan, who discussed new billing plans. However, the new plans he told us he was switching to are not on our site billing anywhere. So now we are back to square one.
MORE IMPORTANTLY. my old service ended 9/22 and was billed through 10/15. The new billing plan started 9/22 so from
9/22 to 10/15 I was paying an old bill (until end of billing cycle). It is this routine with cell providers? I have not heard of this type of deliberate double billing in any business on earth, in the many countries I've travelled (including China, Africa etc where you have to watch billing carefully for fraud).
EVEN MORE IMPORTANTLY, the phone rep said "Oh of course you are paying twice for the same thing. That's why we tell people to wait to change service to the end of the billing cycle." If anyone had told us about this, we'd have waited and saved about $70.
Query: Is there any capacity in customer service to waive double billing-- paying twice for one service?
In addition, it is notable that according to a Yelp poster a salesperson Robert committed commission fraud on her account (she was told this after a Verizon 611 call) so beware of the Pasadena store. It is an uncomfortable place to be.
Would welcome any constructive response from VWCS.
Why is not apparently possible to run your business with better customer service? We feel like you are our enemies and while your phones are nice, we must constantly be on our guard to protect ourselves from your greed (e.g. double billing, which is technologically simple to fix).

Usually if you do an account change either up/down before your bill closing date they will charge you for the old plan then place the new one on and then issue credits (you have for instance 450 minute calling and you update to 750 minutes.) verizon charged you for the original plan for the number of days during the bill cycle you had it before you upgraded to 750 minutes. say you paid for 30 days but had changed on the 10th. day. Now prorate the new cost of the 750 min plan is one charge, you will be credited 20 days on your old calling plan. You should see credits on the invoice as well as the new charges for the new calling plan. Techically you are not being charged twice for service. If the change happened on the first day of your new billing cycle it would have been easier.
Look at your invoice carefully, look for the credits and debits.
Good Luck

Why was I charged the activation fee?

I just joined Verizon this past weekend. We purchased 3 Samsung Galaxy S5's and The Edge 10gb plan. I was told by the CSR that there would not be any activation fees but I would see the sales tax of approx. $90 on my first bill. I was also told my bill would be $220 after discounts and taxes. I received my first bill at $493.10 yesterday.
#1 - Why was I charged the activation fees?
#2 - Why do your CSR's mislead your customers? I'm now being told that my monthly bill will be $267.00.
#3 - How can you allow the treatment of your customers to continue like this?

That so called tax seems kind of high? Activation fees are $35 not $30. There are upgrade fees of $30 for existing customers.
The first bill is pro rata of time used in advance and the days before the month in advance.
The cost of three devices on the edge plan are at least $25 a piece, which should be added in each month. So let's say your monthly plan costs are $160+tax+$75 for the three phones. Is $235+tax then it may be around $267 complete each month.
Never believe anything the service people tell you. Check your receipt and do not sign anything unless all you agree to is on it.
Good Luck

Why was i double billed?

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