Why was I told there is a 7 day grace period??? and now i have a late fee

I was told that the bill is actually 'due' 7 days after the due date. (i.e. a 7 day grace period from date on bill) and now I have a late fee. This is ridiculous! I paid before the 7 days and now I have a late fee, frustrated.

What is the point of a "due date" if the bill isn't "due" until 7 days after the due date? Your "grace" period is the time from when you get your bill until the "due date". For me, that is normally 20 or so days. To me at least, a due date is pretty self explanatory. Just pay the late fee and learn from your mistake.

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