Why was mobile e-mail retired?

Question

I have no idea what type of response to expect here.  It is pretty clear that Verizon has no regard for my needs as a 13+ year loyal customer.  My loyalty has remained because Verizon provides the services that I want and need at a fair price.  However with the retirement of the mobile e-mail app on my basic phone I no longer have the service that I have come to expect.  Mobile e-mail was presented as a feature when I signed a contract, and I pay an extra data fee each month to access the e-mail.  The application provided a good experience of e-mail and worked the way I expected an e-mail service to work.  I pay a web host for a private e-mail account - I do not use a common "cloud" provider like hotmail or Gmail.  These services use your private data for their own commercial purposes and I do not support them.  I do not wish to have a smart phone.  I have no desire to have the internet on 24/7 or everywhere I go.  I do have an ipad on wifi and every time I type something it pauses to look it up on the cloud to "enhance" my experience.  I assume the iphone does the same thing and I do not want it monitoring my every move.  Smart phones are too smart for me.  I simply want a device to send and receive e-mails the same way they have always been sent - from my device to my server.  Verizon's workaround of using the web browser is unacceptable to me.  Even if I save a shortcut, I still have to approve two dialog (opera https workaround and server certificate error), and then log in.  After I do that, the web e-mail client does not render on my phone.  Besides, it is stupid do download the entire UI onto the browser every time.  With the old application only the e-mail data was sent back and forth, then shown on the application.  Responses were quick and easy, like using a text message.  How would you like it if you had to open a web browser and login just to receive and respond to a text message?  That is what I am facing.
If Verizon wants me to upgrade to a "More Everything" plan there are more legitimate ways to get me to change than retiring the most basic service on my phone.  The text message and phone calls I received were needless pandering to my "needs".  No real solutions were offered and I do not feel my concerns were taken into consideration.  I am extremely disappointed and will be seeking an alternative service provider.

Answer 1

FormerAltel
We are always here for you! I understand how important it is that you're always able to stay connected through email and the convenience of being able to receive it to your basic phone. I do apologize this has been discontinued, but great new! There is alternative method to still receive email on your basic device. Check this out http://www.verizonwireless.com/support/mobile-email-app-discontinued/ .
JorgeO_VZW
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