Why was my question deleted without being answered?  Broken screen want to erase internal memory

Why was my question deleted without being answered?  I thought this was a help board.
my droid razr's screen is broken and not responsive. I want to delete the internal memory, passwords, pictures, ect before sending it back to verison in exchange for the warranty replacement.
Thanks

    Hi mountain444!
Sorry to learn of the fate of your RAZR. No worries, I can help you erase the device. You would simply do a master reset. I know you can't see the screen, and this is why there is a Preferred Method for this, as well as an Alternate Method. Please follow the steps for the Alternate Method listed below. Thanks!
http://support.verizonwireless.com/support/devices/knowledge_base.html/49625/#alt
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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