Why when I go to buy something or update an app it says there is a billing problem ?
Why is it when I go to update a app or purchase one does it say I have a billing problem :-/ ???
https://expresslane.apple.com/GetproductgroupList.do?caller=saso&locale=en_US&PR KEYS=PF4
click that link, and pick itunes store. E-mail them about your message. They will e-mail back and let you know if you owe them or there is another "billing problem". That is what Tim meant. He answered your question, not me, but you r welcome.
Similar Messages
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I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher for the things that have a billing problem? I tried to put my voucher code in again but it won't let me do that.
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?
You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
https://ssl.apple.com/emea/support/itunes/contact.html -
My Ipod touch 4.2 will say it is connected to the wi fi but when I try and use it with an app it says it is not connected to the internet
- Do other devices successfully connect to the network?
- Did the iPod successfully connect to this network before?
- Does the iPod successfully connect to other networks?
Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
-iOS: Troubleshooting Wi-Fi networks and connections -
So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!
same here. i was using a visa card ...now i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
Help:) -
TS1292 When i try to buy something it sey (contact itunes support to finish this trade) why????
Can any one help me please? When i try to buy something it sey ( please contact itunes support to finish this trade). How i do that
Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
I have put 25 pound on my iTunes account but when I try to buy something it goes to my visa account and says billing error payment declined but I have 25pound in my I tunes account why can't I use the money in my I tunes account ?
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
when i try to buy something it gives me my security questions i put them in right but saying they are worng i try to send me a email of the answers from itunes but it near shows up in my email?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can replace it with my ID in Mail, contacts etc. The ID I get without wanting it, I can't find anywhere. I have to delete it. How do I solve this problem, anyone?
My content was obtained through another ID, which popped up earlier. Now this one doesn't pop up, and my current ID doesn't pop up either, but another one. How do you find an ID which is not in the store, and not in Mail, contacts etc. either?
Or is it possible to write the ID yourself when you want to buy something, not only to have it popped up being unable to be changed? -
Hi, I have a Power Book G4 Tiger 10.4.11 and my problem concerns iTunes 9.2.1(5). I have changed my Apple ID and password recently. Since that, I am told, only when I try to buy something in iTunes Store, that my "session has expired". Where does this come from? What should I do to solve this problem ? I would greatly appreciate your help. Thank you in advance.
Hi, I am khonthaï. I solved the problem thanks to JHdeVilliers's post on 4 Dec. 2011: I removed all cookies in Safari and it worked immediately !!!
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I have created an Apple ID and password but keep getting the following message when I try to buy something through the itunes store "Enter another Apple ID"
I had been buying things ealier with another Apple ID that I set up for my husband. The first time I ran into this I went ahead and set up another account for my self but am still getting the same message. What do I need to do?you need to review the account and verify it, including payment method. If there's no option that states 'none' next to the creditcard options, you'll need to use a creditcard for this.
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My iPad 1 can only be updated to iOS 5 yet most apps run on iOS 7. Why can't I make the update on my iPad 1? Is this so I buy another iPad 2+? Now why would I want to buy something that will be obsolete in a few years? I really want to purchase an Live TV plan yet I need iOS 7 to run most TV apps.
Can Apple tell me why my iPad 1 is obsolete?
gIt's not obsolete as much as the first gen simply lacks the power to run the newer operating systems. IT doesn't have enough RAM. If someone managed to hack it to get iOS 6 or 7 on there they'd just have a slow, boggy and unresponsive device. (think putting windows 7 on an old laptop.
Unfortunately software moves faster than hardware. Every thing goes obsolete. I've had my ipad 2 for two and a half years now and I know it only has so much longer left to it too. Just the 'joys' of advancing technology. -
How can I get the App store to use money in my account rather than a credit card when I want to buy something?
The iTunes/Mac App Stores use credit on an account first. You are asked to supply an additional payment method when the cash credit doesn't cover the complete cost of the purchase.
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Why when I want to buy an In-app I get this "please contact Itunes support to complete this transaction' messege?? Can someone help me with this??
If you haven't already done so then you can contact iTunes support via this page (these are user-to-user forums, we won't know the actual reason as to why the message is appearing for you) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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