Why when i go to restore my iphone does itunes stop working?
my phone went into recovery mode for some reason, and when i go to restore it on itunes it gets to "registering with apple" and then a message comes up saying itunes has stopped working. any ideas?
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
The above comes from:
http://support.apple.com/kb/TS3694
Similar Messages
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Hold on,
Have you talked to your carrier to confirm the unlock?
What was the procedure you did to unlock the phone?
Standard unlocking procedure once processed by the carrier:
Backup in iTunes
Erase the phone (ignore restore terminology here)
Plug the phone to the computer and then launch iTunes
Wait for unlock notification.
Restore the backup. -
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Let's try the following user tip with that one:
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here are the crash logs
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.7.0.21
Application Timestamp: 504d85d9
Fault Module Name: StackHash_f304
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_2E_FROM_ntdll+0x00041318
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 1033
Additional Information 1: f304
Additional Information 2: f304717eeed43189b7c0d7c053f4a949
Additional Information 3: 91cd
Additional Information 4: 91cd4b3c15f583528765b320b84bda47Hi Eddie A.,
Welcome to the Apple Support Communities!
I understand that iTunes is becoming unresponsive when you connect your iPhone. In this situation, I would recommend the steps in the following article to isolate and resolve this situation.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
I hope this helps,
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Try the following user tip:
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<Edited By Host> -
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Try the following user tip:
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Does it happen for any slideshow? Or only for one slideshow with certain images?
Does iPhoto also freeze for a new iPhoto library, if you create a new library with some test images?
If iPhoto only freezes for a certain slideshow, check, if it is one of the photos or videos, that is making the slideshow freeze. Create a new slideshow and add the images one by one, to fnd the one, that cannot be played. Remove it.
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something about system breakdown only when firefox open after that firefox start work very well
Nothing about the collapse of the system when you open Firefox, and then start all start Firefox to work very well with the knowledge that the device works with Intel Core Duo 2 and 4 GB of Ram I do not know what to do with Firefox, even works well in the first time when the works I always surf with Firefox and I do all the important updates, which you recommendsomething about system breakdown only when firefox open after that firefox start work very well
Nothing about the collapse of the system when you open Firefox, and then start all start Firefox to work very well with the knowledge that the device works with Intel Core Duo 2 and 4 GB of Ram I do not know what to do with Firefox, even works well in the first time when the works I always surf with Firefox and I do all the important updates, which you recommend -
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Hi
I have just bought a new iPhone 6 128GB. I backed up my iPhone 4S to my computer using iTunes 12.0.1. When I tried to start the new iPhone 6 from the back up it restored so far, up to step 5 of 5, but when it tired to sync Apps and Music iTunes stopped working. It has done this over 5 times at exactly the same stage.
I am running Windows 7 Home Premium Edition Service Pack 1.
I have uninstalled and re-installed iTunes, turned both the phone and laptop off and back on again. Update all of the Apps on my laptop and installed them all manually on the phone, tried syncing again... and again... and again...
It is now getting extremely infuriating as I have now wasted over 4 hours trying to get Apps and Music on my iPhone 6. The reason for my the 128GB version was so I no longer need to carry and iPod on holiday as I have lots of music. I now can't sync any music!
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I can certainly understand your frustration at being unable to complete the restore of your iPhone's content on your new phone. Let's see if we can get you up and running.
If you are having an issue with being unable to complete a restore to your new iPhone 6, I would suggest that you troubleshoot using the steps in this article -
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L
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