Why when i go to restore my iphone does itunes stop working?

my phone went into recovery mode for some reason, and when i go to restore it on itunes it gets to "registering with apple" and then a message comes up saying itunes has stopped working. any ideas?

Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
The above comes from:
http://support.apple.com/kb/TS3694

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