Why when i have £15.35 in my account can i not purchase anything and keep getting sent to the billing page i have paid througha voucher you have my money so give my purchases

Why when i have £15.35 in my account can i not make a purchase i keep getting directed to payment page you have my money so give me my purchases, Secondly why if i have a complaint am i directed to this forum and not to an apple complaints department sort it out apple diabolical customer services you are a worldwide company with no complaints department disgusting way to treat the public but then what do you care you are making millions everyday

Help!!!

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