Why when I play a video in Itunes is it just a black screen?

I just bought a new Mac Book Pro today.  8 GB ram upgrade.  $2400.00.   Why the **** cant I play any videos?  I am especially mad because I downloaded some from itunes because I am on a trip and missed the plane because our bus driver was extremely rude and made the entire bus miss flights.  Now I am spending the night in the airport and I cant play any videos because apple (the brand I always stick up for and argue is better) messed up and is really frustrating me.  Please can this be fixed???

I have same problem. each time I play .mov or MP4, the screen goes black and I have to force shut down. any suggestions anyone?

Similar Messages

  • When I play videos on itunes for my PC, a black screen comes up and there's sound for a few seconds, but it stops and the counter skips to 11-

    When I play videos or TV shows on itunes for my PC, a black screen comes up and there's sound for a few seconds, but it stops and the counter skips to -11...

    Welcome to Apple Discussions!
    Does this happen with all videos?
    Do purchased songs play fine on your iPod?
    Does the sample video here (for the iPod) work?
    Quicktime: Sample Files
    Is the software on your computer and iPod up to date?
    iTunes
    iPod Updater
    Update iPod's Software
    Have you tried the Five Rs
    btabz

  • Why when I play a video on my HP G2-34OUs Notebook the sound does not go with the video?

    When I play a video from a CD, the sound does not go with the pictures/film.  Sometimes the video just stops and will not move forward.  This happens on a number of players that I have enstalled.

    Hi henryjd,
    Sorry to hear about the videos issues, I know that can be frustrating. I will be happy to help. It sounds like you are having an issue with either your video and/or audio drivers. What version of operating system are you running?
    http://windows.microsoft.com/en-CA/windows/which-operating-system
    Thank you,
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • I was watching a tv show from iTunes on my iPad and it completely locked up.  When I hit my video app, all I see is a black screen.  How do I close the video I am watching?

    Need help.  Only have a black screen when I enter my video app on my iPad 2. I was watching a video and it all of a sudden went to a black screen.  How do I close or get out of that video? 

    Go to the Home screen with one press of the home button. Then double press the Home button. When the Dock raises, tap and hold one of the app icons untill they all start jiggling and a red X appears. Tap the red X on the video app to quit the app.

  • Crackling when I play my video on the iPod

    Does anyone know why there is crackling on the iPod when I play my video (from iTunes) on my iPod. I was having problems with my ipod before it starting doing this, it was shutting off on its own and I reset it and that seemed to work but after I reset it it started to make crakling noise on the video. Has this happened to anyone else and is there a fix for it?

    How is it annoying? If you watching a video with audio, and you have it turned up you shouldnt be able to hear the crackling at all. the only way i can really hear it is putting my ear on the back of it while its playing. it also does it when its loading a video once you click on it but its hard to hear it becauase its so quite so for me its not a problem at all cause i cant hear it.

  • When I play a movie through iTunes, audio has no issues but video stutters and skips

    Hey everyone,
    I have a Dell 17R, Windows 8 64 bit, intel i7-3630QM at 2.4 GHZ, 8gb ram, Nvidia GT-650M at 1920x1080 using driver 320.49
    When I play a movie in iTunes, the audio works flawlessly but the video will be smooth for a few seconds, stutter and then skip small 2-3 second spots. I haven't noticed that the parts skipped are any more graphically intense than other spots and there is no discernable pattern.
    In the past, I have been able to play movies through iTunes with absolutely no problem but when I downloaded this most recent one a few days ago all of my movies have been experiencing the same issue.
    When I stream other videos from other sources I do not experience the same problems as I do when I use iTunes. Streaming 1080P over youtube or a similar services is no issue.
    I have updated my video drivers to the latest version as well.
    I am at a loss, any suggestions would be appreciated.
    Thanks!

    Hi there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/TS1718
    -Griff W.

  • I own an iPod Classic.  In iTunes, some podcast videos cant be played on teh iPod, so I set it to convert the video to the right format for the iPod.  It used to work perfectly, but now for some reason, it doesnt convert properly!  When I play the video,

    I own an iPod Classic.  In iTunes, some podcast videos cant be played on teh iPod, so I set it to convert the video to the right format for the iPod.  It used to work perfectly, but now for some reason, it doesnt convert properly!  When I play the video, it is just a white screen, but the sound can be heard.  Can anyone help??????

    Your source video file is probably muxed.
    Neither QT Pro or iTunes has the ability to successfully encode a muxed video file with audio. You'll end up with video and no audio.
    See: iPod plays video but not audio of some exported files.
    You'll need to use some other third-party software to do the conversion. There's a handful of software available. Just search the forums and you'll find many titles mentioned.
    Try MPEG Streamclip.

  • HT1588 when i play a movie in itunes the audio will work for a little bit then stop

    when i play a movie in itunes the audio will work for a little bit then stop

    Hi there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/TS1718
    -Griff W.

  • I try to play a video through itunes but everytime it tries it causes the software to crash with windows 7.

    Has anyone had this problem?  I've tried to play a video through itunes but everytime it tries it causes the software to crash with windows 7.  I have the newest updates.

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Why when I try to login the Itunes Connect with my Apple ID it always says: "Apple ID does not have permission to access iTunes Connect."?

    Why when I try to login the Itunes Connect with my Apple ID it always says: "Apple ID does not have permission to access iTunes Connect."?

    Look on one of your bank statements and be sure to enter the billing address exactly as it shows on the statement. Some folks forget where they actually get the statement. They put their home address in iTunes/Mac App Store and they actually get the statement at their place of employment or vice versa.

  • Every time I make a call or I'm receiving a call my phone is extremely static i can't hear the person on the other line and the person on the other line cannot hear anything They say that they hear a lot of static now my videos when I play a video on YouT

    Every time I make a call or I'm receiving a call my phone is extremely static i can't hear the person on the other line and the person on the other line cannot hear anything They say that they hear a lot of static now my videos when I play a video on YouTube for instance works just fine Siri  works just fine. I can't make a call or receive a call whatsoever because all I hear is static and I haven't dropped the phone in water nothing has really happened this literally happened overnight

    This is a wireless carrier issue.  The fact that the speaker & microphone work properly for other apps is a great indicator that your device is fine.
    Contact your wireless carrier about your call quality issue.

  • When I play songs on my itunes account, they stop after about one minute and itunes goes to the next one.  how do I fix this? These are songs in entire albums that I have purchased.

    when I play songs on my itunes account, they stop after about one minute and itunes goes on to the next song.  This is happening with songs on albums I have purchased direclty through itunes

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click on the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to close and restart iTunes.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • Why when I am downloading music off iTunes it's not going on my music? It says it is downloading and that its done then I go into my music and nothing is there

    Why when I am downloading music off iTunes it's not going on my music? It says it is downloading and that its done then I go into my music and nothing is there

    Did you go to purchased  in itunes check if you have bought it.

  • When I play a video on my Apple TV from my iPhone can I still have the sound come out of my iPhone instead of my tv?

    When I play a video on my Apple TV from my iPhone (airplay) is it possible to have the sound come out of my iPhone instead of my tv?

    No

  • When i play a video or movie i get a buzzing sound from the speakers. how do i solve this problem?

    I get this  buzzing sound from my speakers when I play a video, or movie either from the internet or playing a DVD. What can I do to solve this problem

    A: There is no such thing as an unlocked iPhone 3Gs in the United States. ALL iPhone 3Gs's sold in the US are locked to AT&T. AT&T will NOT unlock iPhones, therefore it is not legitimately unlocked.
    B: Sprint is a CDMA network as others have mentioned. They do NOT use SIM cards. The iPhone 3Gs will NEVER work on Sprint. Ever. It's not physically possible.
    Either your Uncle misunderstood or he was mislead. Send it back and tell him to get his money back. Buy an iPhone in India from a supported carrier.

Maybe you are looking for

  • I installed IOS 7 and now it won't accept my password. How do i fix it?

    I finally got around to installing IOS 7 and now my phone won't accept the 4 digit passcode. I didn't think about disabling that feature before the upgrade. Never had a problem before. And yes, I'm sure I'm using the right code. I use it many times p

  • Error 1327 Installing/Updating Reader

    When attempting to update Adobe Reader it comes up with an error "Error 1327.Invalid Drive H:\".  I run into the same thing attempting to install the latest version using the full installer. H: is mapped to a user folder on the network.  The My Docum

  • 9.1.3 pretty much ruined (32/64 bit) Logic performance?

    I've had a look around through some threads and it seems that a lot of people are having similar problems. Ever since updating to 9.1.3, Logic has gone horribly wrong, making the CPU spike for no reason, causing freezing on playback, random clicks an

  • Aperture not showing ISO Metadata for the Canon SD800

    I normally use Aperture with my Nikon D200, but someone gave me a Canon SD800 for Xmas, which is a great little point and shoot camera for times when my D200 is overkill. I notice, however, that the ISO field in Aperture is always blank for imported

  • 'can't be opened' error

    I have Pages 5.2.2 on my MacBook Pro and cannot open my older (earlier this year) docs. I was having the same problem on my Mac Pro and found a solution involving trashing .plist file (I think) that worked beautifully. I cannot find this in the forum