Why when i put my visa information it ask me to contact apple support
everytime i put my visa card number and then the rest of the info it always ask me to contact apple support and i really dont know why so i aint able to buy stuff at my app store
You can use the email form for contacting Apple here > Apple - Support - Mac App Store - Contact Support
Similar Messages
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when i purchase with visa card it tell me please contact itunes support to complete this transaction please help me
Many people are having this same problem. I myself was in touch with iTunes for over a week as well as with my bank (Capital One in this case). For Some reason iTunes has put your debit/credit cards into a "fraud mode". According to my bank representative people have been calling in for about 2 weeks about this, so you and I are not alone at all about this. For me I was able to buy anything as long as it was under $10.00, but anything above gave me the errors you are having. You need to contact your debit/credit card customer service numbers and first make sure that there is no "block" or "cap" on them for iTunes. Then ask them why it is being declined. They may ask you to verrify the city and or state which the iTunes store billing you is in, TELL THEM "CALIFORNIA". Then once you have done everything with the bank you need to contact iTunes Store which is only possible with email (or so Apple has told me), and have them reset the billing and and address information for your account. They will email you back saying that in 30 min...blah blah blah... Basically once they have responded log off from the iTunes store on every single apple device you have: iPhone, iPad, Apple TV, iTunes on your computers, all of them! Then log back in through your COMPUTER and enter all of your information again. This should sove your problem completely. It worked for me.... Good Luck!
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itune store asked me to contact apple support to complete the transaction after I filled up my credit card information when I was buying an iphone app.
What am i gonna do?I woould suggest contacting itunes support.
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When I tried to buy something iTunes ask me to contact iTunes support
When I tried to buy something iTunes ask me to contact iTunes support?
Click here and ask the iTunes Store staff for assistance.
(113040) -
I just create this account , when I try to add the credit details it ask me to contact apple support
I just create this account , when I try to add the credit details it ask me to contact apple support
Genius.
I told exactly what to do.
You have been told many times exactly what to do.
Why do you refuse to do it?
CONTACT ITUNES SUPPORT
CONTACT THEM -
Why cant I no longer make in game purchases? It's asking me to contact apple support
Why cant I no longer make in game purchases? It's asking me to contact apple support
Click here and ask the iTunes Store staff for assistance. Only they can say why.
(103402) -
I am 13 years old, i enter my credit card number it says to contact itunes support team, now i am unaware what to do next?
Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
Why doesnt the gift card works? It ask me to contact the support
Why doesnt my gift card works?
It links me to the support site what should I do?http://www.apple.com/support/itunes/contact/
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When I try to purchase a apps, system require me to verify my credit card account. I've provided all the complete information of the credit card but system always ask me to contact iTunes support to finish this transition, why ?
Answered in your Other post on this Topic...
https://discussions.apple.com/message/24053626#24053626 -
When I put my billing information it's says contact iTunes
When I put my billing information for iPod touch it says go to iTunes for support
iTunes Support -
http://www.apple.com/support/itunes/ -
I had a free apple account before and i use my visa to buy an app. now i can't go back to my free apple id. its asking to put my visa information! plz someone help me. i wanna to knw how to get back to regular setting where i don't have to give my visa.
Hi gntn0058,
Thanks for visiting Apple Support Communities.
It sounds like you are being asked to verify the credit card information on your iTunes Store account.
If you would like to remove your Visa card from your account, you can do so using the steps found in this article:
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
If you want to re-add or keep your Visa card information on file, and you're being repeatedly asked to verify your card information, the troubleshooting steps in this article can be helpful:
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Best Regards,
Jeremy -
I am not finding my backup of my Iphone 5 that I backed up in itunes. I need to put the old information on my replaced phone from Apple care.
the itunes back up can be found in preferences/devices on ur itunes
the preferences can be reached by going to:
windows pc: edit/preferences
mac pc: itunes/preferences
check ur icloud as well in case u had the 'back up to icloud' option checked instead of the 'to this computer' option when u backed it up to ur itunes.
if neither of those have ur back up then ur back up is not in that pc and not in ur icloud for that apple id. it might be somewhere else (another pc maybe) or it doesnt actually exist. -
Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
ThanksYou will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
My iphone4's battery went dead and when I put it on charge it asked for itunes. I dont have my macbook at the moment and I am worried I may loose content. Any suggestions how I can get into my phone?
Copy the iTunes folder from the disk to the Mac, and the iPhone backup to the right place on the Mac (Google for "iphone backup location"). Then when you restore you can reload the last backup.
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Asking me to contact customer support when i try to add a debit card. why?
Im a deployed soldier trying to add a card to the billing section in my account. When i try and put the info in it tells me to contact customer support. Is it because Im trying to use my US card on a non-US internet connection?
I would say that yes, that is the reason.
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