Why when i restore my Macbook pro to factory no file are erase

I have restore my system 2 times with the RECOVERY UTILITY and it take like 10 hours and then when it finish an reboot after install the sytem look the same, with all my files

OS X Mountain Lion: Erase and reinstall OS X - Support - Apple

Similar Messages

  • How do I restore my macbook pro to factory setting

    How do I restore my macbook pro to factory setting

    Lion installs both itself and a Recovery HD. Booting the latter is how you reinstall Lion or fix things with Disk Utility. So, what you can do is this:
    Install or Reinstall Lion from Scratch
    If possible backup your files to an external drive or second internal drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
    Select Disk Utility from the main menu and click on the Continue button.
    After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Install button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
    Now, this will completely erase the volume in which Lion is currently installed. When you then reinstall Lion it will be like coming fresh from the factory ready for a new user. I hope this is a working solution for your problem. If it is not, then I would encourage you to create a new topic more relevant to your needs which will solicit others to offer help. That isn't going to happen in someone else's already old topic. Had I not forgotten to stop email notifications from this topic, then I never would have been aware or your post.

  • How do i restore my macbook pro to factory to resell it

    How do I restore my macbook pro to factory to resell it?

    You'll need both gray discs that shipped with your MacBook Pro. If you no longer have them you can (with your serial number handy) order a set from Apple for around $20.
    Then follow the instructions here -> How to prepare your Mac for sale.
    Note that you MUST restore with the original OS that shipped with your Mac!
    Clinton

  • I restored my macbook pro to factory settings now i am stuck !! Help please!!

    i restored my MacBook Pro, which is OS X mountain lion 10.8.4,
    when i am downloading the os x again it stops in between, because my internet speed is pretty slow and i am living at a place where there is problem of electricity so internet disconnects again and again,
    Please help me i am stuck what to do, whats the fastest way to download OS X mountain lion 10.8.
    thanks
    Sudha

    i dont know why yours and my comments are being deleted, anyways i got your answer in email,
    now the thing is i have already restored to factory setting and i didnt make any bootable install drive
    how could i make one now?
    should i contact someone who is already having a macbook pro and make a bootable install drive from thier macbook and then fix mine?

  • Help!! I attempted to restore my macbook pro to factory settings, but messed up!!!

    I dirtied up my harddrive using migration assistant with outdated & not properly functioning software when I purchased my macbook pro retina, so I decided to try to restore it to factory settings. Heres where I will start to look like an idiot: I used the command+R method during startup to get to utilities, and then erased everything there (the hard disk + another mounted drive that came from migration assistant) because I thought I was supposed to. I then tried to startup my computer again but instead of a grey apple logo at the loading screen, there was a flashing question mark. Is this problem fixable if I take it to the apple stor&e? Am I hopeless?

    Ok no worries! This is what needs to happen!
    You have the flashing question mark which means that there is no operating system on the hard drive. What you need to do is obtain a copy of either lion or mountain lion from another mac. You need to first make a bootable usb drive with lion or mountain lion on it. You can re download mountain lion from the app store or use the current version running on that mac.
    See this article.....
    http://osxdaily.com/2011/07/08/make-a-bootable-mac-os-x-10-7-lion-installer-from -a-usb-flash-drive/
    it is such an easy thing to do it isn't even funny.
    You then need to turn off the messed up computer and then insert the usb drive. Hold the OPTION key down while booting up the mac. You will then choose the usb drive from the boot up disks. The you must go to disk utility and format the macintosh or the sub disk 1.
    After doing that, close the utilites windows and return to the menu with the option to reinstll the os x operating system. Follow the on screen instructions there and you will be good to go. This whole procces can be done within a couple hours.

  • Is there anyway to restore a Macbook Pro to factory settings without a disk?

    A friend of mine wants to restore his Macbook Pro running SL but he doesn't have any disk anymore. I don't have any disk either but I was able to do a clean install by using Internet Lion Recovery aand an external hard drive.

    No, not without a 10.6 installation disk. Lion doesn't use disks for installation, but Snow Leopard and all previous versions of Mac OS X do.
    Regards.

  • Help!  I just opened my 15" Macbook Pro, and all my files are GONE!  What could have happened and how do I fix it?

    Help!  I just opened my 15 " Macbook Pro, and all of my files are GONE!  My icloud icon also disappeared.  What happened and how do I fix it?

    Hi Susan ...
    Use Lion Recovery to repair the startup disk and reinstall the Mac OS X if necessary.
    Lion Recovery can also help you restore your files from a Time Machine backup.

  • What to restore my macbook pro to factory setting

    what to restore macpro book to factory setting

    You may be guided by these instructions:
    http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/
    Ciao

  • How to restore MacBook Pro to factory

    How do I restore my MacBook Pro to factory settings

    Just follow these instructions:
    http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/
    Ciao.

  • Why is it that when I plug my Macbook Pro to an external monitor, the external monitor turns black and shows the mouse only

    Why is it that when I plug my Macbook Pro to an external monitor, the external monitor turns black and shows the mouse only

    Hi, yes preferences sees there is a second display it recognises what make of monitor it is etc but I just get a blank blue screen on the monitor when I change it to the hdmi setting! I have tried with mirroring on and off, rearranging the displays in the preference window and lots of different resolution settings but with no difference.
    An old MacBook connects fine so the monitor and hdmi port must be okay. I'm sure we have used the cable before but it could have been with the previous MacBook Air. The current one I'm using is a mid 2011 version running lion and is (according to software update) all up to date.
    Any thoughts or help would be appreciated!

  • I have a brand new macbook pro 15" with latest Lion.Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked on all open. why?

    I have a brand new macbook pro 15" with latest Lion. Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked previously on all open. Can anyone tell me why?

    You have a choice as to whether or not applications in Lion like Word or Preview (or even Safari) save and re-open previous documents or windows... just hold down the option key while quitting a program and when you re-open it you won't get the previous documents or windows when you re-open the application. You can see this by selecting the open program in the menu bar and when holding down the option key the quit function will change to quit and discard open windows. This feature in Lion is referred to as "Resume" and is great if you want to restart an app and return to what you're doing (for example in Safari re-opening existing windows and tabs from your previous session). You still have the option to close individual windows within an app before quitting and they will not re-open when the app is launched again.
    This Resume function is not related to saving your work (a word or text document for example). This is handled by Lion's "Auto-Save" and "Versions" functions. See http://www.apple.com/ca/macosx/whats-new/auto-save.html
    Hopefully this is the complete answer you're looking for.

  • Why do I get a black screen when I start my macbook pro?

    why do I get a black screen when I start my MacBook pro?

    Hello szimmerli2 and welcome to Apple Support Communities,
    It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.

  • Why does my iPhone 4 always say "sync will resume when "... MacBook Pro" is available??? i can't seem to sync over wifi

    why does my iPhone 4 always say "sync will resume when "... MacBook Pro" is available??? i can't seem to sync over wifi

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  • My mac book pro, deleted mi imovie, when a buy my macbook pro my imovie was in my apps, why i have tu buy and pay for that app now? i'm want my imovie back!

    My mac book pro, deleted mi imovie, when a buy my macbook pro my imovie was in my apps, why i have tu buy and pay for that app now? i'm want my imovie back!
    please!!! I HELP ME!

    I DONT UNDERSTAND why pay for imovie, because i;m pay for that when i buy the macbook pro..

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