Why when I save an Illustrator CC file as PDF, I get a blank PDF file?

Question

Hello - I recently migrated to Illustrator CC and have a problem saving my files as PDF. When I save as PDF, a blank file is created, that tells me the following message: "Questo le Adobe® Illustrator® è stato salvato senza contenuto PDF. Per inserirlo o aprirlo in altre applicazioni, occorre salvarlo di nuovo da Adobe Illustrator con l'opzione Crea le compatibile con formato PDF attivata. Questa opzione si trova nella nestra di dialogo per il formato Illustrator nativo, quando si salva un le Adobe Illustrator con il comando Salva con nome." that in english would be something like: "This AI file has been saved without PDF content. In order to import it or open it with other applications, you must save it again from AI checking the "create PDF compatible format". This option is in the dialog panel for native AI format...". I have always saved as PDF for the printer when I used previous AI versions with no problem, but now the same file gives me this problem with AI CC. I tried to save as PDF other new files, but the result is always the same, whatever file - whatever PDF settings I choose - whatever name I give - whatever way I save the AI file (with or without the PDF compatible file option). Can somebody help me? Thanks!

Answer 1

John,
You may try the following list, or it may be one for Creative Cloud support (all Creative Cloud customer service issues),
http://helpx.adobe.com/x-productkb/global/service-ccm.html
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html