Why when i try to update an app whith my new e-mail, it asks for the password of the old e-mail?
I recently changed my e-mail because I moved to U.S.A. so I could have the U.S.A. store. When I try to update some apps with my new e-mail, it asks me the password of the old e-mail, ahd that e-mail doesn't work because its not from U.S.A.
Apps are tied to the Apple ID that was used to purchase them and you will always need to use that ID and password in order to update them.
Saying that you do get to update them on your new details makes no sense at all.
Similar Messages
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Why when I try to update certain app it require an old email address and password I have not used for years and I do I get to update them on my new details
Apps are tied to the Apple ID that was used to purchase them and you will always need to use that ID and password in order to update them.
Saying that you do get to update them on your new details makes no sense at all. -
when i try to update an app on my ipad it says its not in the correct store and i log into my computer go to apple.com and sign in with my ID and go to country/region and click United states of Amerca and It doesn't change it... whats wrong?
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located; re-select country/region even if it is correct
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again. -
I plugged my phone into my friends MacBook over the summer and now that I try to download an app his apple Id shows up and asks for his password. How do I change this?
Go to settings >> iTunes and app stores. Tap on the appleid and change it yours. If you had downloaded any apps using your friend's id then you will need his/her password to update those apps. But you should be able to download any new apps using your id once you've have the change in settings.
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When I try and update my apps on the App Store it says that in previous purchases their was a billing problem! It then wouldn't let me re enter my card information so I don't know what to do?! Please help?!
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
How do I change the Apple ID in the prompt on my iPhone when I want to update an app?
My Apple ID on my iMac's iTunes Store is my current one.
My Apple ID on my iPhone is my former one.
How do I change the one on my iPhone.
Thanks,
TomThank you.
I have not pinpointed the exact dates but I know I changed my Apple ID and downloaded the apps around the same time a few months ago.
My old ID is being used by a family member. I entered the password for that ID and the updates worked.
Next I will have to see what happens when I try to update the apps, she has some of the same, on her iPhone.
Again, thank you,
Tom -
My battery was not working properly (kept running out over a few hours.) I was advised at the apple store to restore my iphone which i did. When i try to restore it to my back up it keeps asking for a password but i have no idea what this password is? could anyone help?
If your backup is encrypted, you cannot restore without the password.
You can continue to backup but you cannot restore without password.
There's no way to retrieve the password.
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
From: http://support.apple.com/kb/HT4946 -
I'm told my Apple ID is disabled but given no reason why when I try to update iPad apps
So I go to update apps on my iPad and am told, "Your Apple ID is disabled". No reason given, no notification of security issues to my email, nothing. I've logged on to check out my Apple ID on both my computer and my iPad and the account says it's verified, with no further outstanding issue. What is this problem, and how do I solve it?
Hi..
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Click the iforgot link on that support article to "reset" your Apple ID account even though you can login to iTunes on your computer and iPad.
It's just a reset. -
regarding my iphone 3g and ipod 4 when i try to update my apps or buy using my devices my user name and password box comes up put my password in and it seems to start but then i get a message reading cant connect to the itunes store any suggestions
https://p10-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/iForgot?
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hi when I try to update any apps I have recently had errors and cannot complete the update - anybody got any suggestionS?
Mac OS X Lion 10.7.3
QREncoder App
Talk To Me App
Screensaver App
All apps don't seem to download or update.
Only recently has this started happening
It starts to either update or download then stops and a small box pops up saying it has errored and would you like to retry or cancel -
Why does it say Apple ID disabled when I try to update an app
Why does it say my Apple ID is disabled when I try to update an app.? My ID works for everything else. Also, I thought with the new iOS update that apps are supposed to update themselves but mine haven't.
On your Mac/PC open iTunes (make sure it is updated). On the tabs on the left click on "iTunes Store". This will change the window on the right to the iTunes store. The top right corner should have your Apple ID or Sign In written. If there is an Apple ID written click on it and Sign Out. The corner should then change to "Sign In".
Now click on Sign In and sign in with the wrong/incorrect Apple ID that you no longer wish to use or update from.
Once logged in, click on the down arrow that shows when you move the pointer on the top right corner where it should now show the apple id, and select Account.
The page that opens up should have a section called "iTunes in the Cloud" with a tab on the side saying "Manage Devices".
Click on Manage Devices. Its should list your iPhone or iPad that you no longer wish to use with this Apple ID. And click Remove.
Once its confirmed click "Done" and from the top right corner select Sign Out. -
TS1702 Why does my iphone say "cannot connect to iTunes store" when I try to update my apps?
When I try to update my apps on my iphone4, I press "update," then put in my password; it keeps coming back saying "Cannot connect to iTunes store." Is anyone else having this problem?
Try here:
Can't connect to the iTunes Store
Go to Settings>General>Time&Date and make sure it is set to automatic
Try change the DNS to Google's 8.8.8.8 -
I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy -
How come someone elses Apple ID Shows up when I try to update my apps
How come someone elses Apple ID Shows up when I try to update my apps? It's Grey and won't let me change it. I've signed out and resigned in, but this very odd email address always shows up as my apple ID. Please help if you can, I just need to update some apps.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove may not be the one named in the update notice. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method. -
I have changed Internet providers and have finally managed to update my primary email details under the Apple ID manage your account area.
However my old email details are still showing up when I try to update my apps etc. Can anyone please tell me what else I have to do to change my Apple ID. It seemed that I had already successfully done this but obviously not. I have an iPad 2Did you change the ID in Settings>iTunes & App Stores>Apple ID? Tap the old ID and sign out and then sign in with the new one. If not running iOS 6 it will be Settings>Stores>Apple ID.
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