Why when I use any chess app that can send PGN files to an e-mail, why does my iPhone can't send the PGN attachement file?

I downloaded the app "Chess score pad". It was supposed to send an email with a PGN attachement to me, but it didn't worked. it only sends the text but not the attachement. I can send other type of files like photos, audio and videos. Why can't I send PGN files? Help please!
I have already contacted the creator and we have already proved that the problem is with my iPhone only. What can I do? (The app works with other iPhones and iPads.)

Chrisj4203, thank you for your kind answer.
I have done a lot of restores to the Iphone, and resets also.
I;ve done holding both buttons as you sugested, but there is no signal appearing.
I am in Uruguay, South America and the original company is Movistar ( Telefonica) and the new sim card is from ANTEL ( the officail and biggest company in my country).
I don;t knoe what todo.
I have been trying for more than one mont.
I have gone several times to both companies. Aldo two times to Apple uruguay, and nobody can help me.

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