Why when restoring back up am I stuck on "waiting for items to copy"?

I have just got a the iPhone 5s today and am restoring back up from my mac book but it only gets as far as "waiting for items to transfer" and it doesn't do anything

Thank you, Ive clicked on the link but it just says about coverage which I'm not having a problem with.
This is what has been on the screen for about the last hour

Similar Messages

  • TS4062 I'm stuck on "waiting for items to copy" when I try to sync my laptop and iPod touch. What can I do about this?

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    Hi maasailand giraffe,
    Welcome to the Support Communities!
    First of all, thanks for the detailed notes of the troubleshooting steps you've already tried.  It's hard to pinpoint exactly what is going on in your specific case, but I do have a few more ideas for you to try.
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    iPhone, iPad, and iPod: Understanding capacity
    http://support.apple.com/kb/HT1867
    iOS: "Not enough free space" alert when trying to sync
    http://support.apple.com/kb/TS1503?viewlocale=en_US
    iOS: Import personal photos and videos from iOS devices to your computer
    http://support.apple.com/kb/ht4083
    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
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    http://support.apple.com/kb/HT2519
    If you need to sync from iTunes, check your settings in the Summary tab to be sure you are only syncing items you have placed a checkmark in front of.
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  • Sync stuck on "waiting for items to copy"

    When using iTunes running on a Mac to sync to iPads, the sync becomes stuck on "waiting for items to copy."
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    Hi maasailand giraffe,
    Welcome to the Support Communities!
    First of all, thanks for the detailed notes of the troubleshooting steps you've already tried.  It's hard to pinpoint exactly what is going on in your specific case, but I do have a few more ideas for you to try.
    Starting with just one of your iPads, when you get stuck on the "waiting for items to copy" step, just disconnect your iPhone.  There are probably some orphaned or corrupt files that need to be addressed.  I would suggest closing all of your open apps and then backing your iPad up to iCloud.  Then review the articles below to move or delete any big files on your device.  These can include Voice Memos (iPhone), music, photos on your camera roll, photos or videos that are attached to your Messages, email attachments, etc.
    iPhone, iPad, and iPod: Understanding capacity
    http://support.apple.com/kb/HT1867
    iOS: "Not enough free space" alert when trying to sync
    http://support.apple.com/kb/TS1503?viewlocale=en_US
    iOS: Import personal photos and videos from iOS devices to your computer
    http://support.apple.com/kb/ht4083
    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
    http://support.apple.com/kb/HT5772
    Remember that you can download any content you have purchased directly to your iPad.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/HT2519
    If you need to sync from iTunes, check your settings in the Summary tab to be sure you are only syncing items you have placed a checkmark in front of.
    iOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Give this a try on one of your iPads, and hopefully these steps will work for your other devices as well.
    Cheers,
    Judy

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    Download the app directly and install.
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    My iPhone 5 running iOS 7.0.4 gets stuck on "waiting for items to copy" when syncing to my iTunes (version 11.1.4). I've tried;
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    Synching iPhone after factory restore and restore from backup; synching appears stuck on Step 5 of 5, "waiting for items to copy."  That message displays for hours with no apparent progress.

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  • HT201401 while syncing - been stuck on step 5 of 5 'waiting for items to copy' for an hour - help?

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    There is no fix. There are a variety of partial fixes that sometimes work for some people, but there's nothing that has consistently solved the issue. Just do a google search, you'll see thousands of forum posts about it.
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    Error 9006: Following Troubleshooting security software frequently resolves this error. There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.

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