Why will creative cloud not run?

Adobe support is pretty useless. I think that it wants something as far as network access goes but adobe will not say what it wants.
What does it want to see?

The Adobe support system may be useless, but no offense, so is your post. You have not provided any technical details like operating system, what errors or a comprehensible explanation of your issues and are just mumbling about. Explain the issue correctly and provide the necessary info.
Mylenium

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Why will Creative Cloud not update on my laptop?

When I open the Creative Cloud app, I receive the message an update is available, and have the choice of updating or immediately quitting the app. So I choose update, and halfway through, receive a message that another version of creative cloud is running and needs to be terminated to continue. However, it seems according to my icons, and task manager, only the installer is running. Yet when I hit retry, nothing happens, and of course when I close the installer, everything closes. If I choose not to update, the CC app does immediately quit, so at the moment it is completely non-functional.
Is this a bug? Any suggestions?

HI,
Please follow this step to fix the issue.
When you launch Task manager please look for AAM Updater Notifier and quit that process. Once done then please try updating AAM to CC Desktop App and it should work.
In case if the above mentioned step doesnt work then please rename OOBE folder to OOBE.old from this location.
Windows:
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(Your Username)\Appdata\Local\Adobe
Mac:
Library\Application Support\Adobe
~\Library\Application Support\Adobe
Please download CC Desktop App from https://creative.adobe.com and it should work.
regards,
Abhijit

Why will Creative Cloud not open on my laptop? It just flashes for a second (after clicking on it) but will not launch. Thanks

I just updated to Mavericks on my laptop & tried to launch CC. After double clicking on the app it will not launch. What do I need to do in order to make this launch. Thanks

We can't know. You have not provided any proper technical information like what operating system and what hardware.
Mylenium

Will Creative Cloud apps run on a laptop with an Intel Celeron N2820 processor?

I need to know if my Creative Cloud apps, specifically Photoshop, Illustrator and Dreamweaver, will run on a laptop with these specs:
Intel® Celeron® processor N2820
Features a 1MB cache and up to 2.39GHz processor speed.
4GB DDR3L memory
For multitasking power, expandable to 8GB.
Battery Type6-cell lithium-ion
Display TypeHigh-definition widescreen LED-backlit TFT with TruBrite technology (1366 x 768)
Screen Size (Measured Diagonally)15.6"
Cache Memory1MB
System Memory (RAM)4GB
System Memory (RAM) Expandable To8GB
Type of Memory (RAM)DDR3L
Hard Drive TypeSATA (5400 rpm)
Computer Hard Drive Size500GB
Optical DriveDouble-layer DVD±RW/CD-RW
Optical Drive SpeedsDrive speeds not specified
Direct-Disc LabelingNo
Digital Media Reader or SlotsYes, digital media card reader
GraphicsIntel® HD

Yes, it supports all the necessary features, it just won't be particularly speedy or smooth in resource-hungry programs like PS.
Mylenium

Check my billing information? It's all right so why will Creative Cloud stop working?

I keep getting a pop up everytime I open Photoshop or Illustrator or any other of my Creative Cloud applications that says I need to check my billing information because there is an issue with the last payment and that Creative Cloud will stop working if it is not addressed. Well I looked online and everything on the credit card information looks fine so then I clicked edit payment info and it says "Thanks! We received your payment." Well if you have then why does it still keep counting down the days until it shuts off? If everything on the credit card info looks fine why did the payment not go through?

Hi NinjaLeah2,
I did check the payment portal, Adobe could not obtain payment from your Bank, it was tried on December 3rd, 10th, 17th, 24th. of 2013.
Please contact with the bank to check the error, once that is done, do contact Adobe at http://adobe.ly/yxj0t6 to regularize the subscription after payment update.
Regards,
Rajshree

Why will Firefox 4 not run on my Mac G4, OS 10.4.11?

When prompted and encouraged by you yesterday I downloaded Firefox 4. However it was not possible to use it because it came up with the message that It "is not supported by this architecture" I then found that I could not run my earlier version of Firefox 3.6.16. So I had to delete all firefox versions, and redownload version 3.6.16 losing various previous settings in the process. I am now using the old version once more quite successfully but I am concerned that you will not be supporting it for very long

Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox

Why will iDVD '08 not run?

I was running the previous version of iDVD ('06) with no problems at all. I installed iLife '08, and expected iDVD to be similar to the previous version - which i discovered it is not. Struggling with '08, I tried a reinstall of iDVD '06, but to no avail. No matter what I did it would not run. So I tried a reinstall of iDVD '08. It opens, but then freezes, with the spinning ball. I tried a full reinstall of the whole iLife program. I ran Techtool Pro, I ran disk utilities (from OS.X disk), repaired permissions, repaired disk. I deleted the plist file. In short i think I have tried everything - but it will not work.
I am running it on an old G4 and have 22GB on the start-up disk.
Where do I go from here - any help welcomed. Frankly, I should have stuck with '06, which ran well.

Well, for the exercise I have logged the number of hours I have spent searching and applying suggestions to rectify this, and I have just hit seven, SEVEN, hours. However, I have partially resolved my problem. For those readers who are still struggling with the vagaries of iDVD 7 - nope I haven't fixed that problem, but I have at last been able to reinstall iDVD from iLife '06 back on board, and glory, glory, Hallelujah!!! it is working brilliantly. In case anyone else tries reinstalling an earlier version and finds even though they delete the later version of iDVD, the downgraded version will not work - here is what I did, and in the end it was straight forward.
I used an app called Appcleaner, it removes all traces of the application and folders etc etc. Then I emptied the bin. Then I ran permissions and it corrected them. Then I reinstalled iDVD only, and bingo!!!
This does not however, remove the onus on Apple for fixing these bugs. They indicate it will run on a G4, and it will, but I believe it depends upon the grunt behind the G4. In my case, runs with 1.33Ghz, but not 1Ghz.
Thanks to everyone who has tried to help, and I won't shut this thread down in case some genius comes up with a solution to the iDVD 7 problem.

Why is Creative Cloud not installing?

I'm trying to download a trial of Indesign... after initialising the download a Creative Cloud window opens but does not display anything and the progress bar gets stuck. I downloaded a Photoshop trial 2 days ago without any issues, so Please, if someone has a suggestion here, I'd appreciate it... Thanks, Eva

Hi serenity,
Please specify the OS you are using. Do you see any error message.
Regards,
Romit Sinha

Why is Creative cloud not allowing us to open any programs in CS6?

Recently we have tried to open Photoshop CS6 and it is asking to renew our Creative cloud subscription. We no longer have a CC subscription. That was only opened for a short time on a completely separate computer. The computer we are speaking of has had CS6 installed for about 2 years now without any problems. Now all of a sudden when you launch the program it connects online to verify the subscription, and it then says that we need to renew the CC subscription. We've tried using Creative cloud cleaner tool but it still doesn't help. Does anyone know of a solution?

Sign in, activation, or connection errors | CS5.5 and later
Delete the SLStore nad PCD stuff.
Mylenium

Why is creative cloud not responding on my mac?

How can I uninstall all of my creative cloud files and reinstall them. nothing is responding...I can't even get back to my uninstall folder.

Hi agroebner,
Please refer the article: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Regards,
Romit Sinha

Why does Creative Cloud not work?

I´ve installed Creative Cloud and started it, but After a few minutes There it says " NO CONNECTION" What can I do???

Hi LennySmile,
Welcome to Adobe Forum,
Solution #1
Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.
1. Go to the 'Hosts' file location.
WIN : C:\Windows\System32\drivers\etc
MAC: Go to finder menu on the top > go to folders > type '/etc', hit return.
2. move the hosts file to the desktop.
3. Open it.
WIN: open it with notepad.
MAC: double click it.
4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.
5. Move it back to '/etc' folder.
Solution # 2
1. Check if you are working under any sort of firewall (system/network) / proxy.
2. Disable firewall / proxy.
Solution #3 (Should work)
Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
Please Refer : http://helpx.adobe.com/creative-cloud/kb/creative-cloud-files-wont-connect.html
http://forums.adobe.com/message/5804646
if nothing works, contact Adobe Tech support at : http://adobe.ly/yxj0t6
Regards,
Rajshree

Why will my applet not run in a browser??

Hi,
I have recently converted a swing application to an applet for use on the web. The applet works perfectly when executed with appletviewer in the Command Prompt. However - when i open the html file - the browser tries to load the class but can't - the status bar at the bottom says "sample.class not found".
My browser is capable of running other applets - and the class file does exist in the same folder.
Can someone help with this??
Thanks
R

If you have swing in your Java code then you need a
java plug-in. To test if you have a Java plug-in
installed go to:
http://home.comcast.net/~millennm/amex.html
Without the plug-in the AWT link works. But you need
the plug-in for the Swing link to work.
The plug-in is at:
http://java.sun.com/j2se/1.3/download.html","Java_Runti
e_Environment
hi, excuse me...
How can I write a plug-in needless Applet?
After I browse the sample of the above article, I think that it seems if my Applet didn't use swing , it will not need to download a Java plug-in when it execute in a browser. But my Applet still need to download a plug-in, why?
Here is my sample code:
/* sample code start */
import java.awt.*;
import java.applet.*;
public class test1 extends Applet
public void paint(Graphics g)
g.drawString("I'm Here!",160,80);
/* sample code end */
And here is my html code:

<applet code=test1.class width=320 height=100>
</applet>

thank you very much.

Why will PSE 2 not run nor be uninstalled?

Suddenly, when launching PSE 2 I get the message "Could not complete your request because of missing or invalid personalization information". Attempts to get help from Adobe have failed. I then tried to uninstall it. I do not have the original CD to attempt a reinstall. The program does not show up in the Add/Remove utility nor in the Installer Cleanup Utility. Anyone know how to get it running or how to get rid of it?
Thanks,
Jim B

Well, there are several file paths in Win XP to a PSE installation. C:/ program files/ Adobe/ Photoshop Elements xxx , and C;/ Documents and Settings / User/ Application Data/ Adobe / PSE xxx. This is not to mention the settings in the system registry.
Because of Winddows " .dll " files, summarily removing folders can be a risky proposition. Messy business, are .dll files. This is the reason the Mac users are always crowing about how good the Mac OS is. The Mac OS creates a "mount point" and each program is then treated as if it were a CD. So, you can simply trash a program folder, no harm, no foul.
For example, the other day I uninstalled a copy of PSE 5 from a Win 7 computer. Then I tried to clean up by removing the program folder. Whoops, after that the DVD drive disappeared, and "Device Manager" was of no use trying to restore it. I'm guessing a couple of .dll files were left behind which connected PSE to the burner, since the program grants itself burn rights on the machine.
So, it is imperative that before you try any of this, that you create a system restore point.
Clocking the system back to when PSE 2 was working seems to be the least hazardous thing to try first.
A thorough system scan with reputable security software is always a great idea, even if it has nothing to do with the problem.
There are a couple of freeware programs available that can assist with system registry repairs and and clean up. They are "CCleaner" and "Advanced System Care". These are available at http://www.techspot.com/downloads.html As always I recommend that a novice user do a fair amount of research before launching to tasks such as the topic of this thread.
Since fools rush in and all that, personally I would acquire a copy of PSE 3 and just install that. It would go into it's own folder and freshen up the system file situation. Almost every piece of hardware you purchase has one version of PSE or another, perhaps a friend might have an unused copy laying about.

Why files in Lightroom mobile and files in the creative clouds not the same?

Why files in Lightroom mobile and files in the creative clouds not the same?
Idea was to store date in one place. I have subscribed to photographer option

Do you mean you are trying to sync files from Creative Cloud to mobile and it doesn't work? I don't know much about Lightroom. It's better to ask your question at Photoshop Lightroom.

Why files in Lightroom mobile and files in the creative cloud not the same? idea- one place(stored date) for all application ??????

Why files in Lightroom mobile and files in the creative cloud not the same? idea- one place(stored date) for all application ??????

Lightroom Mobile is not a cloud storage service. You shouldn't treat it as a way of backing up your files. You are merely storing Smart Previews of your files in the cloud space, high-quality JPEGs of your files regardless of their original format on your desktop. The point is that they are there so you can continue editing them in a Lightroom-like environment even while away from your desktop/laptop computer. The files in Lightroom Mobile can only be used in Lightroom Mobile.
This is very different from what is offered by the Creative Cloud storage, which can be used to synchronize your files between any device (that can support the individual files).
The vast difference in how each service works and its intended use is why they are separate.

Why will creative cloud not run?

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