Why Will Facetime not let me sign in?

I got my iPod Touch 4 in San Francisco Apple Store, December 2010. Apple Store Rep helped me set it all up.
Everything has been working fine, until a week or so ago when, out of the blue, my FaceTime just stopped working.
When I click on the FaceTime button, It stops at a screen with a couple options:
"Initiate session" (where my original email and passwords are already typed in)
and "Create new Session”
It keeps telling me my password is wrong when I never changed it. If I try to create a new session it says my Email account already exists!!
History:
I tried clicking on the initiate session while it keeps telling me my password is wrong.
I even erased the email address and the password and typed it all again, to make sure there us no extra spaces typed in there.
After several attempts, I signed in at Apple.com to change my password. I was not aware of the uppercase letter requirement for FaceTime, since an Apple Rep set my iPod up for me. So I created a new password with all small case letters and a few numbers. I still could not sign in facetime, although I could update other apps, enter my account at Apple.com etc.
So a friend of mine told me to change the password back to what it was (including the upper case letter). I did so. Still I can not not sign in -- "wrong password,” it says! (I guess the email is correct, since FaceTime does not say anything about the email, it even prompts me with the correct email.
I then tried creating a new session, but then, during the process of creating the id, it tells me my password cannot be the same as my Apple ID. I am at a loss.
And when attempting to create a new session, Facetime tells me the Email account already exists. I even signed in this Forum with my original email and reset password used in iPod Apple ID, the same originally used with Facetime, which is the one my friend told me to reset here at Appleid admin.
So I can do everything with my email and password except get into FaceTime. How come?
Do I need now a new E-Mail account and new password exclusively to access FaceTime. This sounds ridiculous!
I just cannot make my FaceTime work!
Can anyone help me? I have tried much of what some people has posted herein the discussion forum, such as the uppercase + number password, the DNS change to match my router, and/or the one from google; also I made sure there is no Firewall in my modem. After all attempts nothing has changed, I never changed my password to start with when FaceTime started saying Wrong Password!  FaceTime will not let me in and nothing can make it work. I am abroad now, there is no Genius Apple Store where I am! Also my warranty to telephone assistance with Apple has expired! Please somebody who knows the secret to access FaceTime, I need help!

Same thing happened to me. My son's iPod touch suddenly started indicating that my "username or PW had changed" or was "incorrect" so I paid Apple $30 to find out that all that was required was updating the software by plugging his iPod into my computer & syncing with iTunes. My problem was then solved.

Similar Messages

  • Why is it not letting me sign into i message and face time?

    why is it not letting me sign into i message and face time?

    FaceTime, Game Center, Messages: Troubleshooting sign in issues

  • Trying to install update 8.1.3, my iPad says I need 1.5 gb but I actually have 17.1 gb. Why will it not let me install?

    Trying to install update 8.1.3, my iPad says I need 1.5 gb but I actually have 17.1 gb. Why will it not let me install?

    It's probably telling you that you need 1.5 more GB than you have available. Hook up your device to iTunes on the computer you sync with and do the update from there. OTA updates require a lot more memory than ones done via iTunes.
    Cheers,
    GB

  • Imessage and facetime not letting me sign in macbook pro

    I have a mac mini, an iphone and a MacBook pro. I have no problems using imessage and facetime in two of my devices. MacBook Pro is not letting me sign in. Facetime is sending me a message to check my network and I don't have any problem with that and imessage is doing nothing. I write my Apple ID password and it start acting like it is gonna work but nothing happen. In my phone I am trying to set availability to the Text Message Forwarding but is asking me for a code I don't have and is not sending it to the MacBook Pro either. Thanks for helping me!

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 7
    Select from the menu bar
               ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
              Block all sites from storing information on this computer
    Close the preference pane.
    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 10
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
    Step 11
    Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/com.apple.apsd.plist
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    Step 12
    Reset the NVRAM.
    Step 13
    Reset the System Management Controller (SMC).
    Step 14
    Reinstall OS X.
    Step 15
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

  • HT204380 Why will it not let me use my phone number on FaceTime and iMessage? It's only letting me use my email address

    When I try to select my phone number as a way of FaceTiming and to iMessage me, it is blanked out in a light grey and will not let me select it as an option so I can only be contacted by my email but this isn't how I want to be contacted. Please help?

    Hi there Scrivzy,
    I would recommend taking a look at the information found in the article below.
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    -Griff W.

  • Have Mozilla 10.4.11 version on my Mac iBookG4 but will not open to internet,using Safari right now, why will it not let me use it as my main browser?

    I was given this laptop from my sister. When she was showing me how to use the computer she was unable to go on the internet using Firefox. She also had Safari installed so we went on using that. We found the version of Firefox as 10.4.11. I use firefox on my PC and would like to use on the laptop also. Can anyone tell me what the problem is and how the remedy the situation?
    Thank you,
    Tom Liebert

    Firefox 3 will not run on OS X 10.3.9, it requires at least 10.4
    Try one of these browsers to see if you can access Hotmail - [http://www.seamonkey-project.org/releases/seamonkey1.1.19/ SeaMonkey 1.1.19] or [http://caminobrowser.org/download/ Camino 1.6.11]

  • Why will FaceTime not verify my email

    I can not get the email , Id to verify to FaceTime

    I think we have a solution if you are not able to get an email address to verify correctly in FaceTime on your iPad.  If you go to Settings>General and then scroll to the bottom of the page...you'll see Reset Settings.  Select that and then select Reset All Settings.  Once you have done this you should be able to set up FaceTime normally again.
    This worked for us after hours of frustration!
    Hope this helps someone....

  • After one year, why will CS3 not let me include commas in file names?

    For nearly a year, we have been scanning obits and opening the scans in CS3 on a Windows Vista laptop.  We change the mode from bitmap to grayscale in order to save them as a JPG. We then save the file in the manner as follows:  JONES, Kathryn Lillis (George) 1890-1944
    Now the option to save as a JPG is not available and the following error message appears:
    “An item cannot contain any of the following characters  <>  etc., including a comma (our trouble), because they interfere with cross-platform compatibility". 
    I uninstalled CS3 and reinstalled.  No luck there.  I called Adobe Tech Support in INDIA…..spent over two hours on hold and 10 minutes talking to two different people with the end result of being informed I would have to pay a fee because CS3 is not the newest version and hence unsupported.  As a fix to be able to keep on working, I tried installed Elements 2.0 this morning.  That failed also with an error message that the virtual memory used by windows did not allow enough free space and could lead to stability problems.
    So what happened with a process that ran fine for nearly a year?

    This forum is for suite specific issue. If you have a Photoshop question please ask it in the Photoshop forum
    Bob

  • Even after following all of the steps, CC still will not let me sign in

    My problem is that even after following all of these steps to the T (the steps are here: You are no longer signed into your Creative Cloud applications), including the showing hidden files part, Creative Cloud will still not let me sign in.

    Am I correct in understanding that you are trying to sign in to the Creative Cloud Desktop app, but when your provide your login information, it says it is loading and gets stuck doing so? If this is your problem, we are both having the same problem. After I provide my login information, the loading spinner appears and I get stuck logging in.

  • Yahoo account not letting me sign in

    my Yahoo account will suddenly not let me sign in on my MacPro, but it works on my other home computers. About a month ago it started asking me to signin all the time, but now it has prevenetedme completely. Does this have anything to do with the recent virus and, if so, know how I can get correct it? If not, does anyone have any other suggestion?

    Try the mail setup wizard to check your settings and your setup.
    you might try following this:
    http://www.apple.com/support/mail
    and from there to Mail Community.
    And might want to do the same with MacBook Pro
    http://www.apple.com/support/macbookpro

  • My iMessage will not let me sign in.  The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.

    My iMessage will not let me sign in.  The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.

    Welcome to Apple Support Discussions,
    Have you tried:
    Turn FaceTime or iMessage off and then back on in Settings.
    Launch Settings by tapping the icon on the Home screen
    Scroll down to Messages or FaceTime
    Toggle the switch from on (green) to off (white)
    Wait a minute
    Toggle the switch back to on (green)
    Wait for it to re-activate
    Hard reboot your iPhone, iPod touch, or iPad
    Make sure you're on Wi-Fi
    Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device
    Wait for the Apple logo to appear
    If it still doesn't work, repeat step 1 (turning FaceTime or iMessage off and on)
    Reset network settings
    Launch Settings by tapping on the icon on the Home screen
    Tap on General
    Scroll all the way to the bottom and tap on Reset
    Tap on Reset Network Settings
    If it still doesn't work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).
    (Source: http://www.imore.com/having-trouble-imessage-or-facetime-ios-7-heres-how-fix-it)

  • Face time will not let me sign in with my new password

    face time will not let me sign in with my new password?

    Same thing for me.  I'm getting an error message that states "The server encountered an error processing registration. Please try again later."  I've been trying for the last two hours, off and on, and keep getting the message.  I've re-started FaceTime as well as re-strated my MacBook.  This is just after changing my AppleID password - both iTunes and my Apple account are fine with signing in using the new password.

  • TS4268 will not let me sign in to imessage

    will not let me sign in to i message or facetime

    ive tried a hundred times... customer support failed us as well... i have full wifi, everything else works, safari,email,etc. but as soon as i go to setttings & either imess or facetime, same respoce... "could not sign in. please check your network connectin & try again." my network is fine! i swear ive been trying to fix this since christmas... for my daughter.
    i tried reseting factory setings& all the above.
    anything else???

  • I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I cant get a reset all of my credentials dont work.

    I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I can’t get a reset all of my credentials don’t work. Now all my apps won’t work. it looks like they load for half a second then disappear. What can I do?

    - Try contacting iTunes for the password problem:
    Apple - Support - iTunes - Contact Us
    - For the other problem you can try a reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - The next standard thing to do is to download/install a new app but you cant 'do that.
    - Instead, try restoring from backup.

  • HT204053 When i try to sign in to icloud it says my apple id is valid but not an icloud account? & therefore will not let me sign in?

    When i try to sign in to icloud it says my apple id is valid but not an icloud account? & therefore will not let me sign in?

    Welcome to the Apple Community.
    Go to the 'Go' menu in the Finder and hold down the option key to reveal the Library. Then navigate to library > preferences > system configuration and drag the 'Networkinterfaces.plist' file to the trash and restart for mac. Now try again.

Maybe you are looking for