Why will illustrator not install?

I've been tryng to install illustrator from CC for about an hour now and it's still showing 0% and eventually failing installation, I have updated CC and I have paid my subscription but it's just not doing anything, my connection speed is fine.

1. sign out and then back in to your cc desktop app, retry.
2. if that fails, follow solution 2 here and retry, CC desktop lists applications as "Up to Date" when not installed
3.  if that fails and if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

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