Why will my email form not work in another state?

I built the website www.flintcitytshirts.com and I've received multiple complaints letting me know the email form isn't working.
It's located here: http://www.flintcitytshirts.com/screen-printing.html#screen_printing_form
We are here in Michigan, and have no problem with getting the e-mail form to go through on any platform, but outside of the state this has failed for other clients on all other platforms as well.
Any reason anyone can think of for this to be happening?

Thanks Gaurav,
I took a look at the troubleshooting link and everything seems to be fine with all of the points listed, including the PHP check page. I have all three green checks.
Since I posted this originally we've been working with our clients across the country to try and figure this out. We are in Michigan. Our clients in Wisconsin and Illinois have error message come up when submitting the form, but our client in California had no issues.
So now this is getting even more confusing. Could it be something with the clients ISP?

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