Why will my iphone 5c not ring in the sleep mode?

Why wiil my iphone 5c not ring in the sleep mode?

I have an intermittent issue with my phone not ringing in sleep mode. The Apple store replaced my original 5c yesterday, and now my new phone has the same issue. DND is off, nor is the silent toggle switch set to silent. It is maddening as I have to keep waking my phone only to see calls and texts that I've missed. Anyone have a fix?  I'm powering down and on but not fully resolving. 

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