Why won't Adobe accept serial # I was given?

This afternoon I purchased Photoshop Elements 11 and Premier Elements 11 from Amazon as a download.
I finished downloading Photoshop Elements 11 and installed it, however when I input the serial number to register the software I was told it was not correct. I re-input it several times, but no acceptance by your website. I have not downloaded Premier Elements 11 as yet and will wait until I receive information on
how to fix this problem. I have an older version of Elements and Premier Elements but they are not compatible
with Windows 7 Home Premium.
How can I register this software????
Should I just purchase the software cds???
Thank you,
Carol Liston

Hi, Carol. Did you get a serial number or a redemption code? A PSE serial number is 24 digits beginning with 1057. Anything else is probably a redemption code. See this for more about how to get a serial number from a code:
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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