Why won't Adobe Photoshop Elements 9 register to my Adobe ID?

I've tried to register the product to my account from within the program (going to Help > Register Product) but it still does not appear in my products and services on my account. This is an issue because I have lost the serial number and have switched laptops. I would like to get Elements 9 on my new computer. Please help.

ArtSierra wrote:
I've tried to register the product to my account from within the program (going to Help > Register Product) but it still does not appear in my products and services on my account. This is an issue because I have lost the serial number and have switched laptops. I would like to get Elements 9 on my new computer. Please help.
I don't understand your question so let me try to dissect it step by step:
1) You have already got PSE8 on your machine but you don't have the serial number.  Is this correct?  If so, have you still got the DVDs for the product?  The serial number should be on the sleeve or the case of the DVD so you can search for it.
2) You say you want to install PSE9 on a new laptop so I assume you have got the DVD and serial number for it.  Is this correct?  If so, what is the problem you are having when trying to install it?
3) You haven't said what is your operating system so please reply with this info so that further help can be given.  As to getting the serial number from the old machine for PSE8, you can use Belarc Advisor tool for Windows and this can retrieve the serial number though I am not sure whether it will work for PSE8 because it is a very old program (about 4 years old) and Belarc may not be as sophisticated as it is today.  These tools gets developed almost daily and earlier versions were not so good.

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    0x996c5000 - 0x99713ff3  com.apple.ImageCaptureCore (3.0 - 3.0) <16B80ABD-DCDA-34AA-A539-F36A4D39CB03> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
    0x99714000 - 0x997eaa5b  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <A0EDB351-4B9D-3AA2-9D1A-0C22204FCCD3> /usr/lib/libobjc.A.dylib
    0x9985d000 - 0x99c5fff6  libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x99c79000 - 0x99c7afff  libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <B04592B1-0924-3422-82FF-976B339DF567> /usr/lib/system/libsystem_blocks.dylib
    0x99c7b000 - 0x99d51ff6  com.apple.QuickLookUIFramework (3.0 - 489.1) <DC6303F6-F343-37C5-AE54-F5FD606FE78C> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x99d52000 - 0x99d55ff7  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <69357047-7BE0-3360-A36D-000F55E39336> /usr/lib/system/libmathCommon.A.dylib
    0x99dd8000 - 0x99e34ff3  com.apple.Symbolication (1.2 - 83.1) <E651A2F1-CC13-3DDD-9B0A-09180014966B> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
    0x99e67000 - 0x99e6eff5  libsystem_dnssd.dylib (??? - ???) <B3217FA8-A7D6-3C90-ABFC-2E54AEF33547> /usr/lib/system/libsystem_dnssd.dylib
    0x99efd000 - 0x99f05ff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
    0x99f06000 - 0x9a09fff7  com.apple.CoreData (103 - 358.4) <EB07F3A5-6301-3DA4-96FC-F8381D148C69> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x9a298000 - 0x9a2a6fff  libdispatch.dylib (187.5.0 - compatibility 1.0.0) <1883C8E2-D180-3EA0-8BEF-325F2FEDACD1> /usr/lib/system/libdispatch.dylib
    0x9a2ad000 - 0x9a2d6ffe  com.apple.opencl (1.50.62 - 1.50.62) <52059AB5-8E0D-356E-98AA-71A4777CBE57> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x9a2e0000 - 0x9a3afffb  com.apple.ImageIO.framework (3.1.0 - 3.1.0) <A482C10A-C474-39DC-AB3C-EADBCF3A433B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x9a3bc000 - 0x9a3ccff7  libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib
    0x9a495000 - 0x9a4aafff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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    0x9a7bf000 - 0x9a829ff3  com.apple.CoreSymbolication (2.1 - 66) <B11C9057-1611-36A5-81F6-2C97A7047321> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x9a82a000 - 0x9a854ff0  libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <5CAA1478-97E0-31EA-8F50-BF09D665DD84> /usr/lib/libpcre.0.dylib
    0x9a855000 - 0x9a87dff0  com.apple.CoreServicesInternal (113.7 - 113.7) <F5724FAC-8BB8-3F0F-B8BC-36F2CA75A23D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
    0x9a87e000 - 0x9a8acffb  com.apple.DictionaryServices (1.2 - 158) <C614930F-520D-3F77-AD0D-0E16FBCB98CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x9a901000 - 0x9a951ff4  libTIFF.dylib (??? - ???) <25796A90-ABD2-3A3A-800C-1056D343A71F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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    0x9aadc000 - 0x9ab2bffb  com.apple.AppleVAFramework (5.0.14 - 5.0.14) <51981B76-9A78-39D7-8709-7686BD2057C8> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
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    0x9ac07000 - 0x9ac0effd  com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x9ac0f000 - 0x9ac50ff7  com.apple.CoreMedia (1.0 - 705.35) <8A487271-FBEA-357A-8887-27BAA355314C> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
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    0x9ba72000 - 0x9ba75ffc  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib
    0x9ba76000 - 0x9ba81ffb  com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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    0x9bc46000 - 0x9bc54fff  libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
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    0x9becf000 - 0x9bed2ffd  libCoreVMClient.dylib (??? - ???) <1438A7D5-A622-3623-A49F-45F881B1D947> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x9bed3000 - 0x9bee0fff  libGL.dylib (??? - ???) <C1C549FC-FF7F-3012-9DF5-5255217B4AEA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x9bee1000 - 0x9c166fe3  com.apple.QuickTime (7.7.1 - 2246) <56DF434A-D929-350C-86D5-684089D0EDFB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x9c167000 - 0x9c181fff  com.apple.Kerberos (1.0 - 1) <25E5A286-876D-3A8E-A12F-52D184559E8C> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x9c184000 - 0x9c186ffb  libRadiance.dylib (??? - ???) <5112B7CE-BAAF-3E98-94E4-676BCB92867F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x9c187000 - 0x9c298ff7  libJP2.dylib (??? - ???) <E938C201-C508-3E3D-B9A9-81FE52349E1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x9c299000 - 0x9c29dff3  libsystem_network.dylib (??? - ???) <E1455F3E-549B-3D50-A38B-17B394F3C7F6> /usr/lib/system/libsystem_network.dylib
    0x9c29e000 - 0x9c29ffff  liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
    0x9c2be000 - 0x9c2c8ff2  com.apple.audio.SoundManager (3.9.4 - 3.9.4) <D23C4761-6492-3974-B4D2-495082B8B7A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x9c2c9000 - 0x9c4f2ffb  com.apple.QuartzComposer (5.0 - 232) <B25A191A-B96D-3BB0-B7D5-FDE4A97DFD06> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x9c4f3000 - 0x9c580fe7  libvMisc.dylib (325.3.0 - compatibility 1.0.0) <A44ADE1B-AB2C-3585-8C9D-D85B526E66C0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x9c581000 - 0x9c698fe9  com.apple.WebKit (7534 - 7534.48.3) <D537DA49-1C57-31A5-8359-5D8ACC47EE85> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
    0xba900000 - 0xba91bffd  libJapaneseConverter.dylib (54.0.0 - compatibility 1.0.0) <5635DF40-8D8E-3B8C-B075-7B3FC0F184A4> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xbab00000 - 0xbab21ff6  libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <17226124-8E8A-34EB-A2C4-D4A0469CF45B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    0xeab00000 - 0xeab10ff3  libConverter.dylib (179.0.0 - compatibility 1.0.0) <7C3B724B-D38D-3070-A7D7-6FC0A8E4B0D1> /System/Library/Printers/Libraries/libConverter.dylib
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 5405
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=309.8M resident=177.6M(57%) swapped_out_or_unallocated=132.2M(43%)
    Writable regions: Total=714.9M written=67.4M(9%) resident=101.1M(14%) swapped_out=0K(0%) unallocated=613.8M(86%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 32.9M
    ATS (font support) (reserved)         4K        reserved VM address space (unallocated)
    CG backing stores                   856K
    CG image                            112K
    CG raster data                      180K
    CG shared images                   3484K
    CoreGraphics                          8K
    CoreServices                       2072K
    IOKit (reserved)                  512.0M        reserved VM address space (unallocated)
    MALLOC                            137.1M
    MALLOC guard page                    48K
    Memory tag=240                        4K
    Memory tag=242                       12K
    Memory tag=249                      156K
    Stack                              67.0M
    VM_ALLOCATE                        16.6M
    __CI_BITMAP                          80K
    __DATA                             24.7M
    __DATA/__OBJC                       332K
    __IMAGE                            1256K
    __IMPORT                            300K
    __LINKEDIT                         85.6M
    __OBJC                             2612K
    __OBJC/__DATA                        88K
    __PAGEZERO                            4K
    __TEXT                            224.1M
    __UNICODE                           544K
    mapped file                       245.5M
    shared memory                      2384K
    shared pmap                        6872K
    ===========                      =======
    TOTAL                               1.3G
    TOTAL, minus reserved VM space    854.6M
    Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1
    Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.11)
    Bluetooth: Version 2.5

    Try:
    http://forums.adobe.com/thread/880072?tstart=30
    I'm afraid there's not much point in posting crash logs here. We're just other users like you and I don't think there's anyone here who's adept at reading them.

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