Why won't Adobe Premiere Elements Editor load in Mavericks OS

since updating to mavericks os i am unable to load or use adobe premiere elements 11 editor which i origanally purchased from the app store the program previously worked fine in mountain lion os.has anyone else experienced this problem.

adriftagain  
      no this didnt help when i first went to the app store i was told premiere elements wasn't available. at a later date i uninstalled premiere elements completely from my computer and went back to the app store and there it was .i down loaded it but it didnt solve the problem.sorry i can't be of more help

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  • I can't use adobe premiere elements 11 in OS Maverick

    Help me please....

    I've the same problem with my copy, bought in August 2013 on App Store! And I'm really not happy about Adobe assistance and Apple Assistance too.
    That's the report made by my mac mini. I need a solution, as soon as possible because I've some work stopped by this problem!
    Process:    
    Adobe Premiere Elements 11 Editor [23184]
    Path:       
    /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
    Identifier: 
    com.adobe.pre11editor
    Version:    
    11.0 (11.0)
    App Item ID:
    571585871
    App External ID: 11641629
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [152]
    Responsible:
    Adobe Premiere Elements 11 Editor [23184]
    User ID:    
    501
    Date/Time:  
    2014-01-10 12:09:59.147 +0100
    OS Version: 
    Mac OS X 10.9.1 (13B42)
    Report Version:  11
    Anonymous UUID:  E74E6B8C-909B-8984-5D08-A007CC851CEC
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGSEGV)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib   
    0x00007fff88a33a3a __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff82410e60 nanosleep + 200
    2   libsystem_c.dylib        
    0x00007fff82410d52 usleep + 54
    3   com.adobe.ExporterQuickTimeHost.framework
    0x000000011fcc3463 0x11fcc1000 + 9315
    4   com.adobe.ExporterQuickTimeHost.framework
    0x000000011fcc8264 xSDKExport + 1476
    5   com.adobe.ExporterQuickTimeHost.framework
    0x000000011fcc7cdb xSDKExport + 59
    6   com.adobe.ExporterHost.framework
    0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055
    7   com.adobe.ExporterHost.framework
    0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565
    8   com.adobe.ExporterHost.framework
    0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611
    9   com.adobe.ExporterHost.framework
    0x0000000103a95011 ML::ExporterFactory::ShutdownAMEPlugins() + 337
    10  com.adobe.PluginSupport.framework
    0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612
    11  com.adobe.PluginSupport.framework
    0x00000001032d1cdc ML::ClearPluginCache() + 3084
    12  com.adobe.PluginSupport.framework
    0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420
    13  com.adobe.PluginSupport.framework
    0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334
    14  com.adobe.PluginSupport.framework
    0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73
    15  com.adobe.Mezzanine.framework
    0x0000000104e98484 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8964
    16  com.adobe.Mezzanine.framework
    0x0000000104e9cb96 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 27158
    17  com.adobe.Mezzanine.framework
    0x0000000104e96142 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 82
    18  com.adobe.Frontend.framework 
    0x00000001056a9324 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 254420
    19  com.adobe.Frontend.framework 
    0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334
    20  com.adobe.Frontend.framework 
    0x00000001056a878b unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 251451
    21  com.adobe.Frontend.framework 
    0x00000001056ed17b AppMain + 203
    22  com.adobe.Startup.framework  
    0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689
    23  com.adobe.pre11editor    
    0x000000010000343a 0x100000000 + 13370
    24  com.adobe.pre11editor    
    0x0000000100003a14 0x100000000 + 14868
    25  com.adobe.pre11editor    
    0x00000001000032a8 0x100000000 + 12968
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x00007fff88a34662 kevent64 + 10
    1   libdispatch.dylib        
    0x00007fff8c58943d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib        
    0x00007fff8c589152 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 3:: Dispatch queue: com.apple.root.default-priority
    0   libobjc.A.dylib          
    0x00007fff85a070e6 objc_release + 22
    1   libobjc.A.dylib          
    0x00007fff85a0665a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
    2   libdispatch.dylib        
    0x00007fff8c5890ea _dispatch_root_queue_drain + 402
    3   libdispatch.dylib        
    0x00007fff8c58a193 _dispatch_worker_thread2 + 40
    4   libsystem_pthread.dylib  
    0x00007fff8245cef8 _pthread_wqthread + 314
    5   libsystem_pthread.dylib  
    0x00007fff8245ffb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib   
    0x00007fff88a33e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib  
    0x00007fff8245ffb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.ASLFoundation.framework
    0x000000010181d6f0 ASL::AsyncFileReader::AsyncFileReader() + 304
    6   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f090b PrivateMPEntryPoint + 58
    7   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    8   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    9   libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib   
    0x00007fff88a33a3a __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff82410e60 nanosleep + 200
    2   ScriptLayer              
    0x000000010a78a4cb MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 487947
    3   ScriptLayer              
    0x000000010a77637e MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 405694
    4   ScriptLayer              
    0x000000010a78a836 MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 488822
    5   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    6   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    7   libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.ACE            
    0x0000000104074a5d 0x10403a000 + 240221
    6   com.adobe.ACE            
    0x000000010407440a 0x10403a000 + 238602
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f090b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    9   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    10  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.ACE            
    0x0000000104074a5d 0x10403a000 + 240221
    6   com.adobe.ACE            
    0x000000010407440a 0x10403a000 + 238602
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f090b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    9   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    10  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.ACE            
    0x0000000104074a5d 0x10403a000 + 240221
    6   com.adobe.ACE            
    0x000000010407440a 0x10403a000 + 238602
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f090b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    9   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    10  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 15:
    0   libsystem_kernel.dylib   
    0x00007fff88a3464a kevent + 10
    1   com.adobe.dvatransport.framework
    0x000000010199796e boost::asio::detail::kqueue_reactor<false>::run(bool) + 478
    2   com.adobe.dvatransport.framework
    0x0000000101998a25 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 517
    3   com.adobe.dvatransport.framework
    0x0000000101975abc SkyConnectionEnv::MainLoop() + 76
    4   com.adobe.dvatransport.framework
    0x0000000101975b29 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
    5   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    6   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    7   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    8   libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 16:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 17:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 18:
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.dvacore.framework  
    0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
    6   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    7   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    8   com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    9   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    10  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    11  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 19:
    0   libsystem_kernel.dylib   
    0x00007fff88a33e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib  
    0x00007fff8245ffb9 start_wqthread + 13
    Thread 20:: ace
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.CameraRaw      
    0x000000011e801bb6 0x11e5a4000 + 2481078
    6   com.adobe.CameraRaw      
    0x000000011e801843 0x11e5a4000 + 2480195
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f090b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    9   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    10  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 21:: ace
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.CameraRaw      
    0x000000011e801bb6 0x11e5a4000 + 2481078
    6   com.adobe.CameraRaw      
    0x000000011e801843 0x11e5a4000 + 2480195
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f090b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    9   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    10  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 22:: ace
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fa50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f038d MPWaitOnQueue + 192
    5   com.adobe.CameraRaw      
    0x000000011e801bb6 0x11e5a4000 + 2481078
    6   com.adobe.CameraRaw      
    0x000000011e801843 0x11e5a4000 + 2480195
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c0f090b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    9   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    10  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 23:: cr_scratch
    0   libsystem_kernel.dylib   
    0x00007fff88a33716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245dc3b _pthread_cond_wait + 727
    2   com.adobe.CameraRaw      
    0x000000011eafbd0a 0x11e5a4000 + 5602570
    3   com.adobe.CameraRaw      
    0x000000011eaa01d2 0x11e5a4000 + 5226962
    4   com.adobe.CameraRaw      
    0x000000011e925db9 0x11e5a4000 + 3677625
    5   libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    6   libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    7   libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 24:
    0   libsystem_kernel.dylib   
    0x00007fff88a2fa1a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff88a2ed18 mach_msg + 64
    2   com.apple.CoreFoundation 
    0x00007fff8e988315 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation 
    0x00007fff8e987939 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation 
    0x00007fff8e987275 CFRunLoopRunSpecific + 309
    5   com.apple.CoreFoundation 
    0x00007fff8ea3c9d1 CFRunLoopRun + 97
    6   com.adobe.dvacore.framework  
    0x00000001000eb359 dvacore::threads::RunPlatformEventLoop() + 89
    7   com.adobe.dvacore.framework  
    0x00000001000f0f71 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 177
    8   com.adobe.dvacore.framework  
    0x000000010008f9a6 boost::function0<void>::operator()() const + 38
    9   com.adobe.dvacore.framework  
    0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
    10  com.adobe.boostthreads.framework
    0x000000010002e714 thread_proxy + 132
    11  libsystem_pthread.dylib  
    0x00007fff8245b899 _pthread_body + 138
    12  libsystem_pthread.dylib  
    0x00007fff8245b72a _pthread_start + 137
    13  libsystem_pthread.dylib  
    0x00007fff8245ffc9 thread_start + 13
    Thread 25:
    0   libsystem_kernel.dylib   
    0x00007fff88a33e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x00007fff8245cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib  
    0x00007fff8245ffb9 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000004  rbx: 0x0000000000000000  rcx: 0x00007fff5fbfd4b8  rdx: 0x0000000000000001
      rdi: 0x0000000000000b03  rsi: 0x0000000000000000  rbp: 0x00007fff5fbfd4f0  rsp: 0x00007fff5fbfd4b8
       r8: 0x0000000000000001   r9: 0x0000000000000000  r10: 0x0000000000000001  r11: 0x0000000000000246
      r12: 0x0000000103b3a674  r13: 0x0000000000000008  r14: 0x0000000000000000  r15: 0x00007fff5fbfd500
      rip: 0x00007fff88a33a3a  rfl: 0x0000000000000247  cr2: 0x0000000117ff7000
    Logical CPU:
    0
    Error Code: 
    0x0200014e
    Trap Number:
    133
    Binary Images:
    0x100000000 -   
    0x100003ff7 +com.adobe.pre11editor (11.0 - 11.0) <112DB9EB-9263-D15F-2AA9-1F2736FF5020> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
    0x100009000 -   
    0x100010fff +com.adobe.boostdatetime.framework (boost_date_time version 11.0.0 - 11.0.0.0) <F535838A-7210-CD33-0D0D-A3F6B7F1F39C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
    0x10002c000 -   
    0x100034ff7 +com.adobe.boostthreads.framework (boost_threads version 11.0.0 - 11.0.0.0) <17CE347E-0989-4F42-D597-BE689D9FE9F6> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
    0x10004b000 -   
    0x1001defe7 +com.adobe.dvacore.framework (dvacore version 11.0.0 - 11.0.0.0) <56B15387-2769-C071-972F-09D56755DD98> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
    0x1003e2000 -   
    0x100748fef +com.adobe.dvaui.framework (dvaui version 11.0.0 - 11.0.0.0) <20ED994B-541F-A9BF-2A8E-35D9DD46CE41> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
    0x100c07000 -   
    0x100cbfff7 +com.adobe.dvaworkspace.framework (dvaworkspace version 11.0.0 - 11.0.0.0) <C8A444F2-062A-979F-EEC6-7AF728579721> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
    0x100dea000 -   
    0x100ea4fff +com.adobe.exo.framework (exo version 11.0.0 - 11.0.0.0) <CF225A6B-89A8-F9B4-BA0A-ADE4D1C5D7F0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/exo.framework/Versions/A/exo
    0x101008000 -   
    0x1010f9fe7 +com.adobe.dvaeve.framework (dvaeve version 11.0.0 - 11.0.0.0) <58D8036B-BBA0-A419-A74F-05FD3C4F3264> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve
    0x10126e000 -   
    0x1012b2fff +com.adobe.dvatemporalxmp.framework (dvatemporalxmp version 11.0.0 - 11.0.0.0) <6C2B7858-4DA3-BA37-FD6C-D02F10ECDE95> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp
    0x1012da000 -   
    0x101338ffd +com.adobe.AdobeXMPCorePD (Adobe XMP Core 5.2 -c 3 - 61.141987) <37A7128D-857A-F1CF-A00D-497983A42017> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x101348000 -   
    0x1013ecfef +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 17 - 61.141987) <C504760D-5727-CC17-08BD-74688712F2C4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
    0x101422000 -   
    0x101641fff +com.adobe.UIFramework.framework (1.0) <2A6FE1F9-6551-F7DB-747B-A79839FD2C1B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/UIFramework.framework/Versions/A/UIFramework
    0x10178f000 -   
    0x1017b0fff +com.adobe.dvamediatypes.framework (dvamediatypes version 11.0.0 - 11.0.0.0) <87127579-51DD-B546-16A1-145E6CFA58AB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
    0x1017dc000 -   
    0x1017ddfff +com.adobe.PRM.framework (PRM version 6.0.0 - 6.0.0.0) <659F1D10-FD66-448C-8EBD-49003E5DF0A1> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PRM.framework/Versions/A/PRM
    0x1017e2000 -   
    0x10184cff7 +com.adobe.ASLFoundation.framework (ASLFoundation version 6.0.0 - 6.0.0.0) <261E186F-5577-F25D-6978-8024BFDFC7F8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation
    0x1018f9000 -   
    0x10190ffff +com.adobe.ASLMessaging.framework (ASLMessaging version 6.0.0 - 6.0.0.0) <28925052-00CE-065A-A3AE-88E44A217EF2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging
    0x10191f000 -   
    0x101920fff +com.adobe.MediaCore.Frameworks.Memory (1.0 - 1.0) <5C64DB58-4E47-FA6E-36E6-B850B8D0AF4D> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Memory.framework/Versions/A/Memory
    0x101925000 -   
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    0x101943000 -   
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    0x10194e000 -   
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    0x101a5e000 -   
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    0x102f9e000 -   
    0x10316dfef +com.adobe.ImageRenderer.framework (ImageRenderer version 6.0.0 - 6.0.0.0) <604E0D1E-2542-75F1-938B-07D16B686980> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImageRenderer.framework/Versions/A/ImageRenderer
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    0x103229ff7 +com.adobe.MLFoundation.framework (MLFoundation version 6.0.0 - 6.0.0.0) <290D1062-077C-AC59-C172-B3709A476583> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MLFoundation.framework/Versions/A/MLFoundation
    0x103251000 -   
    0x1032a2fff +com.adobe.VideoFrame.framework (VideoFrame version 6.0.0 - 6.0.0.0) <687AA939-909A-1F5D-2971-584DFCFE0460> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoFrame.framework/Versions/A/VideoFrame
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    0x103322000 -   
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    0x103384000 -   
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  • Adobe Premiere Elements 10 Loading problem

    I have loaded Premiere elem 10 onto my laptop, it loaded without the activation code being requested, it failed to load a shortcut to the desktop and will not run. I have been onto the Adobe chat line, which was completely hopeless, no help what so ever.
    Can anybody suggest a solution. I purchased the 5 CD box version of Photoshop Elements 10 & Premiere Elements 10....Photoshop loaded and runs ok. I have loaded the Win version of Premiere,
    Thanks in anticipation. Kindog

    We know exactly zero about your system, so this isn't going anywhere. Also there are install logs that may provide a clue...
    Mylenium

  • Why won't Adobe Photoshop Elements 9 register to my Adobe ID?

    I've tried to register the product to my account from within the program (going to Help > Register Product) but it still does not appear in my products and services on my account. This is an issue because I have lost the serial number and have switched laptops. I would like to get Elements 9 on my new computer. Please help.

    ArtSierra wrote:
    I've tried to register the product to my account from within the program (going to Help > Register Product) but it still does not appear in my products and services on my account. This is an issue because I have lost the serial number and have switched laptops. I would like to get Elements 9 on my new computer. Please help.
    I don't understand your question so let me try to dissect it step by step:
    1) You have already got PSE8 on your machine but you don't have the serial number.  Is this correct?  If so, have you still got the DVDs for the product?  The serial number should be on the sleeve or the case of the DVD so you can search for it.
    2) You say you want to install PSE9 on a new laptop so I assume you have got the DVD and serial number for it.  Is this correct?  If so, what is the problem you are having when trying to install it?
    3) You haven't said what is your operating system so please reply with this info so that further help can be given.  As to getting the serial number from the old machine for PSE8, you can use Belarc Advisor tool for Windows and this can retrieve the serial number though I am not sure whether it will work for PSE8 because it is a very old program (about 4 years old) and Belarc may not be as sophisticated as it is today.  These tools gets developed almost daily and earlier versions were not so good.

  • Adobe Premiere Elements 7 Smartfix

    I am working with APE 7 video and cannot get smartfix to be activated, I cannot find where to use it nor am I getting any dialog box. Here is what I found in the help file...I will run smart tagging, then drag the file over to the sceneline, but no dialog box.
    Adobe® Premiere® Elements 8 facilitates auto correction of quality problems in video files that have Smart Tags associated to them. When you add such clips to the Sceneline or Timeline, the SmartFix dialog is displayed. Click Yes to confirm the correction of clips."
    Thank you for any help.

    I don't think there is a smartfix in v7. Searching Adobe Help for 'smartfix' shows only three items, all of which are v8:
    Adobe Premiere Elements 8 * SmartFix
    ... Adobe® Premiere® Elements 8 facilitates auto correction of quality problems in video
    files ... such clips to the Sceneline or Timeline, the SmartFix dialog is ...
    http://help.adobe.com/en_US/PremiereElements/8.0/Win/Using/WS2fa0b309bba5bdb1317eb2ff1219b 2790d7-800...
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    Using ADOBE ELEMENTS 8 EDITOR PREMIERE
    ... Page 6. 1 Chapter 1: Getting started with Adobe Premiere Elements ... Working
    in Elements Organizer and Adobe Premiere Elements Editor ...
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    ... Photoshop Elements Editor. Premiere Elements Editor. Previous; Next. Editing clips.
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    Cheers,
    Neale
    Insanity is hereditary, you get it from your children

  • Adobe premiere elements 11 won't load error 6

    The program no longer loads or does anything useful.

    Hi,
    My operating system is windows 7.
    I have reinstalled Adobe Premiere Elements and done the CCleaner and now the program will open but crashes moments later.
    Any help with this matter would be appreciated.
    Best regards,
    Juanita Pytellek
    Web: advantagefeeders.com.au
    Email:  <mailto:[email protected]> [email protected]
    Mobile: +61 (0)400 177 738
    Description: Description: Description: AF signature logo
    This email, including any attachments, is confidential. If you are not the intended recipient please
    notify the sender immediately, and please delete it;  you should not copy it or use it for any
    purpose or disclose its contents to any other person.

  • Adobe Premiere Elements 11 Editor: how to get support when you purchase at Apple Store?

    [Moving to Premiere Elements... JTS]
    I purchased Adobe Premiere Elements 11 Editor software at Apple Store in May/11/2013.
    I could use the product no more than 2 times because it started to have problems to open, since then I could not use anymore. In December, when I was trying to use the software again, I couldn't and started to call Apple and Adobe to try to solve my problems.
    Apple Support advise me to uninstall my Operational System (@Mavericks) and to install back the older version @Mac_OS_X_Lion_10.7. I did that and Adobe didn't work again. IT downloaded to my computer, but it couldn't be opened. As you can see the print screens below.
    After many tries going back and force to Adobe and Apple and now that the software is no longer available in Apple Store I am not sure why, I did not even had chance to try to reinstall and Apple said that they can't do anything. Also Adobe says that I can't get any help besides these forums because I have no Serial Number to provide (Apple never provided me this number).
    Anyone had a similar situation like mine? I would appreciate to have some help on this.

    Hi ATR,
    Thank you very much for your contact. This is the first person from both companies so far who tries to really help me.
    As follows are your answers, I would appreciate if I could get some help with that matter.
    SERIAL NUMBER FOR MY PRODUCT: The only document I have is the Invoice from Apple/iTunes Store (image below) for my Adobe Premiere Elements 11 Editor purchase, which I believe makes Apple responsible for my product as well. However, last time I talked to Apple, the advisor who spoke to me said that Apple could not do anything else, since the product was no longer available in their Store. Neversthless, Apple never provided me the serial number for the product, which I bought from Apple Store and downloaded directly to my computer. On the other side, all the times I called Adobe, the representatives could not attend me because I don't have the serial number to provide to it.
    What is the present situation
    a. Do you have Premiere Elements 11 Editor installation files saved to your computer?
    Ans: It disappeared from Apple Store in my computer and from iTunes Store as well. However, the software was in my computer before as can be seen in the images below:
    b. Is Premiere Elements 11 Editor currently installed on your computer?
    Ans: It was installed in my computer when I bought it, and I did use it in 2 occasions. However, after I started to face the problem trying to open the software and use it, Apple advised me to change my Operational System from Mavericks to Mac OS X Lion 10.7 to be able to work with Adobe Premiere Elements 11, since it could be facing problems with Mavericks. After have installed Mac OS X Lion, I tried to install Adobe Premiere again, but now it is not even possible to do from the Apple Store.
    c. If you went to http://www.adobe.com, signed in there with your Adobe ID and Password, and went to My Products, do you see your Adobe Premiere Elements 11 Editor listed there and does it include the serial number?
    Ans: My Adobe ID doesn't show Adobe Premiere, so that's one more reason why I don't have the serial number for my product. The only document I have for it is the Apple Store invoice and through it I can't have other number besides the order # or invoice # from Apple.
    d. Miscellaneous...Did you ever have QuickTime installed on your computer with the Adobe Premiere Elements 11 Editor?...Are your computer preferences and privileges OK?...What is your current computer operating system?
    Ans: I used to have my Quick Time when I used Adobe Premiere in my computer. Since came back to Mac OS X Lion 10.7, many softwares were lost when the Operating System was changed.
    I hope I have provided enough information, but please let me know if you have any questions.
    Best,
    AnnelenaPorto

  • Adobe premiere Elements 12 will not open editor

    I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

    actll
    Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
    Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
    You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
    More later.
    ATR

  • Adobe Premiere Elements 12 won't open

         I downloaded Adobe premiere elements 12 on my hp and it keeps telling me I need to log in and register, but once I do it looks like it is loading for a few seconds and then just exits. Please help me fix this problem

    TripleEinstein
    What is the computer operating system for your HP computer? And, since it is a HP computer, does it use more than one video card/graphics card.
    Premiere Elements has problems with that 2 card system. Please tell us the card situation as shown in Device Manager/Display Adapters.
    The usual drill
    1. Running computer from a User Account with Administrative Privileges and Run As Administrator applied to desktop icon?
    2. Latest version of QuickTime installed on computer with Premiere Elements?
    3. Did you install the program to the default, Drive C location?
    4. Does the problem exist with and without antivirus and firewall(s) disabled?
    Even though you cannot open the Premiere Elements Editor, can you open the Elements Organizer?
    Let us start here and then decide what next.
    Thank you.
    ATR
    Add On...You may want to look at the following
    ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

  • Adobe Premiere Elements 12 Editor asks for another keyword approval

    I have yesterday purchased Adobe Premiere Elements 12 from an USA based online retailer. The installation was done with the correct key provided by the retailer. Since I am living in Germany, I have installed the program in German language.
    The product appears also with the correct key in my Adobe account. (see photo)
    Unfortunately I am always reminded by a PopUp that appears when opening the Premiere Elements Editor, saying that I must register the program within 7 days otherwise it will stop functioning. It has already started the countdown and displays that I have now only six days more left.
    The PopUp also displays my correct Adobe-ID and informs me that it will check the serial number now. Unfortunately it will not proceed further but asks me to provide an internet connection which is ridiculous since I am continuously connected to the internet. (see photo)
    I don't know why the Adobe system cannot access their server or could that be related to the situation that the product was purchased in the USA?
    Does anybody know a solution for my problem otherwise I will not be able to use my program within next week?

    actll
    Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
    Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
    You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
    More later.
    ATR

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