Why won't apple/itunes help the user?

Hi!
I hope someone out there is able to help an occasional user of tech stuff.
I have a new computer and downloaded the latest version of itunes before I connected my ipod nano. All seemed well until I tried to purchase a song with monies on account. I was asked security questions that I have long since forgotten, I guess, as the message said one or more answers were wrong. To top it off my rescue email address my not be one I have access to anymore.
My hope is that someone can direct me to help. Apple support is not easy to navigate and I do not know what to do next. It looked like I would need to pay Apple $19+ dollars to talk to someone, unless I just missed how or where to ask for help.
If there is someone how knows this stuff and can give me a clue or two, I would be very grateful!
Dianne777

See Empty/corrupt iTunes library after upgrade/crash.
tt2

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An Apple customer for 10 years, phones and computers.
P

Defiled:
I did sign a two year contract and completed that contract. The 3gs is no longer in service. My daughter is going overseas to protect you and your family. I was attempting to find a way for her to have a reliable phone that could offer her some connection with home as she travels through the middle east. She travels in missions all over.
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Sorry, just upset about my daughter heading over there, boots on the ground, and just pray she will be safe. Would have liked to facetime her while she is in the airports and in specific areas allowed for that.
Please don't come down on me for asking this question. I understand all the contracts etc.... but to single out the iPhone specifically to not unlock after contract is over does not seem fair.
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Why won't apple/itunes help the user?

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