Why won't BT let me have BT Vision - 3 failed orde...

I have placed 1 online order for BT Vision and 2 on the phone orders. All have been cancelled (in succession - I didn't place all at the same time!).
Apparently I live in a "red" freeview area and they won't sell me it. Even though I get every single Freeview channel in my house and am willing just to have the On Demand service if necessary. The website accepts the order and let's me agree to just have On Demand. Then they bin my order.
The website says "If you don't have access to Freeview, you can still get all of BT Vision's great on demand entertainment." But this isn't true - they won't do it if you can't get Freeview.
I've sent over 3.5 hours on the phone to BT about this. This is crazy! Plus I left my old ISP (who had a better broadband offer) for BT Total Broadband purely because of BT Vision.
Can anyone from BT help me please? This is an absurd situation. They are refusing money even when I am willing to agree to not receiving Freeview. Aaargh!
Help?

There is a way round this write to the forum moderators. They ought to be able to get this processed for you. BTVS intervened in this several times on the old forums. I am syre our new MODS can give you the same service.
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