Why won't creative cloud desktop app mac open?

All my apps work, but the desktop app will not open.  Using Mavericks 10.9.5.  Any ideas?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • Why did my Creative cloud desktop app stop working!

    Why did my Creative cloud desktop app stop working! Ask me to remove and install it with a new download only for that to not fix or work!  Sending me around in circles! Very frustrating and annoying!

    Not sure on the error message!  OS yosomvite 10.10.3.
    my Desktop cloud stopped working, and error messages asked me to re-install it, after uninstalling the original one. The new download loads and gets to half way before disappearing ad nothing happening? back to square one. Tried re-starting and re downloading = same...... .
    help....

  • Why does Adobe Creative Cloud desktop app keep crashing?

    After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

    Hi Jos,
    Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    prod.acp.adobeoobe.com
    443
    interaction.adobe.com
    443
    Thanks,
    Ashish

  • Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

    I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.
    Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • Why is my Creative Cloud desktop app telling me I don't have any apps installed, when in fact I do?

    Just noticed this forum so thought I'd post my question in here too...
    So, I [think] I just downloaded the latest CC desktop app/manager and when it finished etc and opened up, it's now telling me that I don't have any apps installed. I do, I have PS, AI, InDesign etc etc etc.
    Why is the new desktop app wrong all of a sudden? Why isn't it recognising what apps I have downloaded on my computer?
    I've just installed PS 2014, expecting it to tell me 'you've already got this on your computer' but it didn't, I just carried on with the install as if I didn't already have it [it doesn't appear to of doubled up]...why isn't it 'synced', what am I missing?
    Thanks in advance

    uninstall your cc desktop app, clean and reinstall per, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    or contact adobe support via chat/'contact us', Contact Customer Care

  • Why does Creative Cloud Desktop App invite me to Install a program that I already own?

    I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom.  When I launch the CC Desktop app, the "Installed Apps" section lists three programs:  Photoshop CC, Photoshop CC (2014), and Bridge.  Lightroom appears under "Find New Apps" with a button that says "Install."  But Lightroom is already installed!  Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?"  I am hesitant to press "Install" unless I am assured that it is safe to do so.
    Details: Windows 7 64-bit Home Premium
    Creative Cloud Desktop app Version 1.7.1.418
    Lightroom is 5.5

    @John T Smith
    Thanks for your reply, but unfortunately the URL you gave is a non-functional web page.  The chat button on Adobe's Contact Customer Care page is also non-functional.  I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

  • I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

    I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

    uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

  • Creative Cloud desktop app won't download

    I am trying to download creative cloud on new mac, and get an error message and told to contact customer support - any ideas?

    Hi Dave,
    You can download Creative Cloud desktop app from :http://www.adobe.com/appsmanager/
    In case you face issues please try using an different browser and check.
    Regards,
    Rave

  • Creative cloud desktop app blank - Mac

    Hi,
    I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

    Hi Kandee_Leigh,
    Please try below steps:
    1> Uninstall Creative Cloud Desktop app. (http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps)
    2> Navigate to the OOBE folder:
    Mac OS: ~/Library/Application Support/Adobe/OOBE
    Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
    Mac OS: /Library/Application Support/Adobe/OOBE
    rename OOBE to OOBE.old
    Then install Creative Cloud from below given link:
    Free Creative Cloud | Download Adobe Creative Cloud free trial
    Please, let us know how it goes.
    Thanks & Regards,
    Sanjeeta

  • Creative Cloud Desktop App installer crash (Mac OSX)

    I wanted to update my existing CC Desktop App, but that didn't work out, so I uninstalled it, and tried to reinstall. But that brought me into a whole other world of pain and tears.
    Basically, when I finally worked out where I could download the .dmg (hint: if you try to download the desktop app installer through chrome on mac, you'll get the .exe), and I ran the installer, and just says this: "Downloading Creative Cloud Desktop App" and then promptly crashes, leaving no trails behind. I cleaned my mac from old logs and whatnot, did not work. I ran Creative Cloud Cleaner Tool, that just deleted all my existing CC programs so I can't even work with those anymore, but the cleaner provided nothing to let the Desktop app installer actually work.
    I have a Mid 2012 Macbook Pro "13, Mac OSX 10.9.5, 2.5 GHz i5, 8GB RAM. I've had virtually no problems with Creative Cloud, except After Effects 2014, which could never complete an update.
    I suspect I need some kind of "offline" installer for the Desktop app.

    SkyOtic if you are being offered an exe by Chrome then I would recommend reviewing your web browser settings and add-ons.  It appears that Chrome is currently identifying your computer as utilizing a Windows operating system.
    Please download and install the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.  I would strongly you recommend the use of a different web browser unless you have corrected the behavior occurring within Chrome.
    If you continue to face difficulties then I would recommend reviewing Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • Creative Cloud Desktop App Crash on Mac

    Over the past several weeks, I've been experiencing major crashes across my CC Applications. I've traced it back to a crash of the Creative Cloud Desktop App - apparently if this crashes, none of my CC apps can be loaded.
    Whenever it happens, I try restarting to no avail and then end up having to use the CC Cleaner Tool and re-install the Desktop App. Having done this multiple times now, I'm starting to get annoyed at the lost productivity. Is there something I can do to fix this, or is the CC Desktop app just buggy?
    I don't know if I can run everything if I just uninstall it, but I like the centralized updating feature, so I would prefer to keep it.
    Any help appreciated.
    Info:
    Current Version of CC - all apps up to date (mostly using AE and PP)
    Mac Pro Tower, Mid 2010
    2x2.4ghz Quad Xeon
    ATI Radeon HD 5770
    14GB 1066 DDR3
    OS X 10.7.5

    Thanks for this.  In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps).  I cleaned this one only.  However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App.  I still reinstalled the CC Desktop App, but with the same results.
    Do I need to uninstall ALL the CC apps?
    Thanks again.

  • Creative Cloud desktop app won't login

    Creative Cloud desktop app won't login any more keeps saying
    "Unknown Server Error -  Sign in is currently unavailable. We are unable to access your account
    Please try again later.."
    it's been like this for a week..  alll the other apps are signed in OK...
    I've reinstalled Creative Cloud app but still not working...
    imac - intel i7
    OSX 10.7.5

    Hi,
    Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Thanks
    Kapil

  • Creative Cloud Desktop App crashes on new Mac Pro 2013

    After using Migration Assistant to move apps from my 2010 MBP to a new Mac Pro 6,1 (OSX 10.9.1), I find that the Creative Cloud Desktop App consistently crashes right after entering my ID and password (whether started as a menu bar item or separate window).  I have uninstalled and reinstalled several times with the same result.  Below is a partial crashdump (I have the complete listing available):
    Process:         Creative Cloud [541]
    Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:      com.adobe.acc.AdobeCreativeCloud
    Version:         1.4.0.348 (???)
    Code Type:       X86 (Native)
    Parent Process:  launchd [159]
    Responsible:     Creative Cloud [541]
    User ID:         501
    Date/Time:       2014-02-12 09:01:44.196 -0500
    OS Version:      Mac OS X 10.9.1 (13B4116)
    Report Version:  11
    Anonymous UUID:  62963EDC-D8F8-8862-AD7C-BC6179E3E2DC
    Crashed Thread:  31
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'

    Thanks for this.  In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps).  I cleaned this one only.  However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App.  I still reinstalled the CC Desktop App, but with the same results.
    Do I need to uninstall ALL the CC apps?
    Thanks again.

  • Why is it so hard to find the download link for the Creative Cloud desktop app?

    So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
    When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
    I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
    http://www.adobe.com/creativecloud/catalog/desktop.html
    Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
    So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

    Same with me here is the link I found and used
    https://creative.adobe.com/products/download/creative-cloud?version=2.0

  • Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

    I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

    You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
    Thanks,
    Vikas

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