Why won't Creative Cloud update past 43%? It gives error code 1. Contact Customer Support. Good Luck!
I have a fully paid Creative Cloud membership. but when I click on Creative Cloud it says an update is available. When I click to get the update it starts, then stops at 43% and I get Error Code 1. Contact Customer Support and when I click on that I am sent in an unending circle with never any option to get chat, or phone support!! There is apparently no way to reach real support or to get Creative Cloud to update normally. What a terrible lack of customer service!
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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I got this message when I tried to update CC on my PC. Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
Anyone know how to helpKbw1223 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve the current error.
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Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support
Any ideas?Hi Serpent,
Try the following Steps:
open activity monitor and close all Adobe related applications
navigate to: /Library/Application support/Adobe
In that directory you will see a folder named OOBE - Rename that folder to OOBEold
Navigate to: MAC HD /Application/Utilities directory
In there you will see a folder called "Adobe Application Manager" - delete it
Download the Adobe Cleaner Tool from here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Open the Cleaner Tool and choose to clean "Creative Cloud" only.
Download and install Creative Cloud again - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
Regards,
Rave -
I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
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Error: Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support
I can't seem to contact customer support. I'm sent in circles on the web site.
What do I need to do to update creative cloud?@Hi There,
Kindly refer: Error "Failed to Install" Creative Cloud Desktop application
Thanks,
Atul Saini -
Creative Cloud desktop failed to update.(Error code: 1) Contact Customer Support
Not sure what this means, but how do I fix this to continue installing updates?
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
Hi, I'm receiving the above error when trying to update Creative Cloud.
Thanks TaniaFor the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday). -
42% Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
Any answers for this?
Error 50 https://forums.adobe.com/thread/1432237 may help
or
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Customer support is unavailable . has anyone else had this issue? If so, how was it resolved?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
RickHi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Installing photoshop using creative cloud and it comes up with error code 50
installing photoshop using creative cloud and it comes up with error code 50, what is this?
Scannella please see Error Code 50 where this topic has been discussed.
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I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished successfully,
Hi Dennis,
Please refer to the thread below where this issue has been addressed:
Bridge Update failed customer support(49)
Updates failing from CC errors U44M1l216 and 49 - anyone else getting these?
Installation succeeded but a patch failed
Regards,
Sheena -
Why can't Creative Cloud update my Illustrator and PS?
I keep trying to update my CC Illustrator and PhotoShop, but when the progress bar gets towards the end it pops up a red warning Update Failed. This has been going on ever since I got on Creative Cloud and downloaded these Apps. Is there problems at your end or do I need to reset something on my end or what. I would like to have a trouble free subsciption to CC. I have waisted a lot of time watching the progress bar run and finally say Update failed.
Run the Cleaner tool, reinstall and tryy again.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium -
Why won't creative cloud download?
I am a freelance artist, and my company upgraded to the creative cloud and sent me the "invite" to download and upgrade, but I can't download. It sends me to the page saying it should be downloading but it doesn't do anything, even if I click on retry. He
try below steps
Navigate to
MAC HD/Library/Application Support/Adobe
Delete Adobe Application Manager and OOBE
Navigate to
Finder/Applications/Utilities.
Delete Adobe Application Manager
Run CC Cleaner tool
Remove Adobe Application Manager ( do not choose the option clean all)
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download and install Adobe Application Manager
Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager : Thank You
Once it installed, launch Adobe Application Manager it will update to Creative Cloud desktop.
Check if it is working. -
Why won't Creative Cloud load and open properly?
I have installed creative cloud on my desktop but when I open the application it looks like it is going to load but never does. I am left with an empty window and a timer icon rotating. I am not being impatient- it never loads! It did this previously so I uninstalled everything and re-downloaded. Please help!
Thought I'd add eventually the timer disappears and the window turns black. .App doesn't open | Progress wheel spins continually
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