Why won't Firefox let me access Google when it is in the tool bar anyway?

I set the browser to open at Google and at first, I had no problem, but now Firefox is blocking me accessing the site, saying it is unsafe and will cause harm to my computer. I have used this site for years and had no problem, so why is this happening, please. Chris Keys

Hi Chris, if you have never seen that error before, the issuer chain is what connects the site's SSL certificate with a globally trusted certificate. Typically one or more "intermediate" certificates are involved and the server needs to send those to the browser. Novice webmasters sometimes forget, but with Google, that seems unlikely. We should consider other possibilities.
(1) Cache mismatch
You can clear Firefox's cache of previously retrieved pages (not history but the files themselves) using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes. When you revisit Google, Firefox should retrieve all the files fresh and hopefully this will clear up the issue.
(2) DNS hijack
Firefox usually relies on Windows to look up the true internet addresses of servers, but this can be overridden by a proxy setting or by an extension, and you might do this if you have signed up with a private VPN service (for anonymous browsing) or are using a TOR add-on.
(A) Proxy setting
You can review/modify your setting here:
orange Firefox button (or Tools menu) > Options > Advanced > Network mini-tab > Settings button
The default setting is "Use system proxy settings" which should cause Firefox to use the same connection settings as IE.
(B) Extensions
You can review, configure, disable, and often remove extensions here:
orange Firefox button (or Tools menu) > Add-ons > ''in the left column click'' Extensions
Any that specifically target Google, such as privacy-related extensions, would be worth checking and possibly disabling.
Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
(C) External software
Other software on your computer can change how Windows finds site, including malware. If you are inclined to run a few supplemental scans, this support article recommends some free tools for that: [[Troubleshoot Firefox issues caused by malware]].
(D) Router settings
Often your DNS servers are actually set in your router, either one supplied by your internet service provider or one you've added on yourself to share your connection locally. If you find that you have the same problem in IE, then this definitely is worth checking.

Similar Messages

My computer opens to Babylon search instead of Mozilla/Google and I have lost the tool bar at the top of the screen....favorites, file, etc.

I downloaded a program to convert currency called Babylon. Asked if I wanted it to be my search engine and I said no. After using the program I decided to uninstall. Now when I open Mozilla Firefox, it opens to a Babylon search page and my tool bar at the very top of the screen where I click on File, Tools, Favorites is gone. What can I do?

I only could change it by going to "about:config" page (type it on the address bar) and changing there like suggested here:
http://www.clickonf5.org/software/change-default-search-engine-firefox-browser/6862
I searched for "babylon" and changed the links and titles to google

Why won't Firefox let me register?

All I wanted to know is how to get rid of the annoying ad for Mozilla Webmaker. The information offered by Mozilla support is an irrelevant remark, "First, please update to Firefox 31, 27 is no longer secure or supported. Update Firefox to the latest version. After that, we can help you remove the snippet if you'd like, or just change your home page to something else." I have Firefox 31, how are you going to help me? Based on this answer, Firefox Support isn't going to help! Cor-el offered all of this, which isn't useful if you don't understand it: "If you prefer not to see snippets on the about:home page then you can set the browser.aboutHomeSnippets.updateUrl pref to an empty string on the about:config page. Delete the storage\persistent\moz-safe-about+home folder in the Firefox profile folder with Firefox closed ("3-bar" Firefox menu button > Exit/Quit) to remove snippets stored in IndexedDB and make Firefox use a default snippet set. You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets and make Firefox recreate the moz-safe-about+home folder. You need to close and restart Firefox after changing the value of the browser.aboutHomeSnippets.updateUrl pref. You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets.
about:config page: browser.aboutHomeSnippets.updateUrl
You can use this button to go to the currently used Firefox profile folder:
Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)"
If someone will reply in English instead of jargon (or koine Greek) with an answer, it will be greatly appreciated.

Type about:config in the location (address) bar and press the Enter key to open the about:config page like you open a website by typing the URL in the location bar.
You can accept the warning and click "I'll be careful" to continue.
*http://kb.mozillazine.org/about:config
You can start typing or paste browser.aboutHomeSnippets.updateUrl in the search bar at the top of the about:config page to locate this pref.
You can double-click the line of the pref or select Modify in the right-click context menu and delete the value to change the pref to an empty String value.
You can use this button to go to the currently used Firefox profile folder where you can find the storage\persistent\moz-safe-about+home folder and delete this folder with Firefox closed.
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
See also:
*http://kb.mozillazine.org/Profile_folder_-_Firefox
After restarting Firefox you should see the default snippets on the about:home page.

Why won't FireFox open local .html files (when using "open file")?

I teach hand coding and use FireFox to grade my students work. I also tell them to use this browser to review their own work. If they cannot navigate to their files on their desktop I will have to switch to another browser. I know it is something from the latest version... as I have been using FireFox for the last 5 years as my classroom browser of choice.

Firefox should still be able to open files using open files.
I use Windows so things may differ slightly but the option to open files is available but not visible by default, I can get the option to browse for files using: keyboard keys'''Alt , F , O'''
My directory structure and path may differ slightly but I am also able to key directly into the location bar something such as '''''file:///C:/'''''
A third option would be simply to click on the relevant HTML file and use the option to open, or open with Firefox. Such files may also be bookmarked.

Why won't Firefox let me add an exception?

Firefox tells me that a site has an invalid security certificate, which I know. It asks if I want to Add an Exception and I click to add one. It pops up the Add Security Exception window and that window tells me that this site has a valid certificate and there is no need to add an exception; but I DO need to add an exception and it won't do it for me. Why?
I am working in a secure test lab and use Firefox to login to our systems under test. Each time we change or add hardware we must add exceptions to login to a system. I have done this for years with Firefox but now Firefox 4 seems confused. We now need to use EI, which I would rather not.

I use a lot of equipment with internal (untrusted/self-signed) certificates and I face this problem one or two times a month. This has been going on since FF 4.0 came out and has continued with v5 and v6. I know someone said nothing has changed with regard to cert handling - you are wrong.
This issue is nearly crippling to me and is driving me away from FF entirely. Were it not for a couple irreplaceable plugins I use, I would already be gone. No other modern browser is as irritating WRT the handling of untrusted SSL certificates as firefox is, and no other modern browser has a problem like this. I'm facing this issue right now with a system that I *need* to be able to access, and I simply cannot use FF to do so because of this infuriating issue.

Why won't Firefox let me bring up the uploaded pages of the San Quentin News.

I’m totally confused by new Firefox behavior concerning my Wordpress blog for the San Quentin News, the prison newspaper I advise that is the only prison newspaper in California and one of the few in the world. www.sanquentinnews.com. The problems don’t arise when I use Safari on either my iMac, my wife’s iMac or our iPad. Just Firefox, and just recently.
The three Pages I created on the Wordpress blog (Home, Welcome and Comment) still work fine. But the upload pages for the paper’s various issues – Current Issue and Back Issues – don’t work as they did many months before with Firefox.
When I uploaded the May issue, using the same procedure for media uploads that had worked before, things fell apart.
After uploading the new issues I tried to access Current Issue and Back Issues. What happens is this: The first time I select an issue sometimes it comes up correctly, with the image filling the screen and the blue scroll bar down the right side that enables me to scroll to all eight pages. But next time I try to access that issue, either nothing happens (blank screen) or when the issue finally comes up after a long delay, it is the first page of the issue centered on the desktop and with no blue scroll bar with which to access other pages.
Please help! I like the many features of Firefox, but not this one.
Steve McNamara
Advisor
San Quentin News
[email protected]

Hi funkyjeans-
I would suggest altering your printing preferences for Firefox. There is a Support article that describes how to do that here:
[[Options window - Applications panel]]
I hope that helps.

Why won't Firefox let me upload a file? Was fine before update.

It used to be fine till it updated and now it won't do it, just says sending request and then never does anything. Trying to upload a csv file.

Hi funkyjeans-
I would suggest altering your printing preferences for Firefox. There is a Support article that describes how to do that here:
[[Options window - Applications panel]]
I hope that helps.

Why won't firefox let me sign into my Wolfram Alpha account?

I use Wolfram Alpha and have a subscription for the pro version but every time I try to sign in it doesn't, I'll use my face book, the username and password, I have shutdown the browser and computer, I tried this on Google© Chrome® and it worked...

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!

Why won't Firefox let me use the 'Enlarge' feature on E bay, when other browsers will?

Firefox will not let me use the feature 'Enlarge' when trying to view products on E bay. It does allow me to use the 'zoom' feature which is odd that it will do one thi9ng, but not the other. I have no problem using the 'enlarge' feature when I use Opera, Sea Monkey or IE7.

Firefox should not modify the Windows mouse settings; that is troubling.
If this problem started around the time of Firefox 30, perhaps it's this:
Firefox 30 switched many plugins from "Always Activate" to "Ask to Activate". The purpose of this change was to require your permission for untrusted sites to use plugins. However, some plugins that affect the user interface and/or operate globally on all pages do not work well with this setting and unpredictable UI breakage can result.
Could you review your plugins as follows:
Open the Add-ons page using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins. Then I suggest:
* For "in-page"/"player" plugins like Flash, Silverlight, or Java, no changes are needed
* For global plugins like fingerprint readers or security software, switch to either:
** "Always Activate" if you use this plugin on a regular basis
** "Never Activate" if this plugin is not important or very rarely used
If in doubt, set "Never Activate".
This might not take effect immediately in the current window, but should work in new windows, or after you exit and restart Firefox.
Any difference?

Why won't Firefox let me open new tabs?

When I click on "open a new tab" nothing happens. It was working one day and stopped the next(??). I have tried the settings, re-downloading, nothing seems to help. Thank you.

Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Why won't Firefox let me print web pages on my Mac? Safari works fine...

Every time I try to print a web page or image or anything on Firefox, the printed version comes out mostly blank with things like "file:.... and 2 of 15 and Dates and 11..." in very small letters on the bottom of the page. It is not printing what I want it to at all. I looked on support.mozilla and went to about:config. There was no print.print_printer option for me to choose when I typed it in the filter field, and all of the rest of the print options there was available, the reset option was unavailable to click (it was all grey). Now what do I do? I need to use Firefox because one of the websites I need to use only uses the Firefox browser for Mac. Help please??

Hi funkyjeans-
I would suggest altering your printing preferences for Firefox. There is a Support article that describes how to do that here:
[[Options window - Applications panel]]
I hope that helps.

Why won't firefox let me install an older version of Flash ?

I'm trying to install Flash Player_10_plugin. Since ever since I 'upgraded' to the latest flash version it crashes too much. I downloaded the file, but when I try to download it, a pop up says that I can't; that I should download the latest version, which is exactly what I don't want. And yes, I've read some instructions, tips on here but none have helped. Any ideas or suggestions? Thank you.

Uninstall the 11.3 first, with uninstaller program from Adobe :
[https://support.mozilla.org/en-US/kb/flash-113-crashes#w_step-1-uninstall-flash-11-3 Uninstall Flash 11.3]
then follow the directions : [https://support.mozilla.org/en-US/kb/flash-113-crashes#w_step-2-install-flash-10-3-or-11-2 Install Flash 10.3 or 11.2]
thank you

Why won't Firefox open a web page with an apostrophe in the URL?

It has been more than a year since I asked the same question and the problem still exists. I can open these URLs in Safari and Chrome, but I prefer Firefox. Please see this discussion from May 2013.
https://support.mozilla.org/en-US/questions/959895

Mac OS 10.9.4, Firefox 30.0

Why won't Firefox open links or videos when launched?

Am using Windows 8. Installed Firefox, but am unable to get a response when I click on a link or try to launch a video. Works fine on my desktop, but not on my new laptop. A techie told me to delete firefox completely and then re-install. Really???? I checked this functionality out on IE and it works fine, but that is NOT the way I want to go.
As a specific, I launched www.page3.com and then tried to get more details by launching the link. Nothing happens. Help, Help

Hello,
The website you mentioned is a pornographic website where nobody will be willing to visit the website and troubleshoot with you. A clean install may just fix your issue. See below please.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

Why won't Firefox browse to my address when I press enter on the keyboard?

Since I installed (and uninstalled) the 4.0 beta, when I type an address in the address bar (in 3.6) and press the enter key on the keyboard, nothing happens. I now must click the arrow to browse to my typed address. Solutions?

Try disabling the AVG Safe Search extension that you have installed. As '''''John99''''' alluded to, that extension has been reported to cause that problem for other users on 3.6.13 - AVG has some fixing to do with that extension.

Why won't Firefox let me access Google when it is in the tool bar anyway?

Similar Messages

Maybe you are looking for