Why won't FrameMaker load some fonts? Word sees them!

FrameMaker Fonts Not Being Recognized
OS: Windows 7
FrameMaker (Structured): Version 10.0.2.419
Problem:
We noticed that the PC I have does not include all of the client's fonts. We purchased the fonts based upon the Missing Fonts error FrameMaker (structured) keeps displaying. IT installed the recently purchased fonts (the fonts have the same name). Microsoft Word recognizes the fonts but for some reason when opening those source files, those fonts are not recognized/loaded by FrameMaker. Consequently, the fonts are temporarily replaced, as expected in this scenario. The same files open fine on another PC. 
This is what we tried:
Uninstalled both Acrobat Professional (version 10.1.3) and FrameMaker 10 (10.0.2.419). Reinstalled both packages and opened the source files once again. The fonts still are not recognized. In FrameMaker they appear greyed-out in the selection field.
Could the system profile be corrupted? Years ago I remember RoboHelp repeatedly corrupting my system profile on my Windows XP system. Could a “Running out of memory” situation do this?
Any suggestions as to where to look?
Thanks in advance!

Am 29.09.2010 um 19:00 schrieb cmriverbed:
-when I try and install palatino, bold, roman, italic the Win systems says that the "copyright holder will not allow conversion to truetype"
I have seen a lot of fonts and I have never seen this message.
How do you "install" the fonts?
Do you happen to have any sort of font managing software working?
should I try uninstalling frame and reinstalling?
I don’t think this is necessary. If at all, FrameMaker creates a font cache file in %appdata%\Adobe\FrameMaker\9\.cache_fonts. You might want to delete this file and then restart the computer before starting FrameMaker again.
- Michael

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