Why won't it let me play some songs but it still shows them in gray?
I recently suscribed to iTunes match and it seemed like everything worked fine, but under my songs, they are all listed and some are in gray and won't let me click on them. How can I fix this?
I'm assuming this is on the iPhone, yes?
The most common cause of this is that the intial scan, match and upload process has not completeled in iTunes and the songs are still in a "waiting" status. Are you certain that process has completed? To see the status of the songs in iTunes pull down View > View Options, select "iCloud Status" and click OK. This will add the iCloud Status column to the iTunes browser (you may need to view the songs in list view to see it). Now you can sort on this column and see what the status of all the tracks are.
Post back and let us know.
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Has anyone downloaded an album from iTunes Store, once downloaded, will let you play some songs, but others is asking you to authorize your computer. When I go through those steps, it tells me that the computer is already authorized, but still will not let me play certain songs??
If just some of the tracks on the album are giving you that message, that suggests that those tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
Why won't itunes let me download the songs I've purchased?
About a week or two ago I pre-ordered the new A7x album (which came out today) and it says all the songs are purchesed but it wont let me download them. What do I do?
Hey Trevsauce,
Thanks for the question, and welcome to Apple Support Communities.
The following article outlines the procedure of pre-orders and redeeming the download:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
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I read a solution for something that sounded similar.
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