Why won't iTunes connect to the internet??

My iPhone 4s is disabled, when i connect the phone to my computer it says that iTunes is unable to connect to the internet. I don't know what to do to fix this problem.

Morning pepperhead331,
Thanks for using Apple Support Communities.
iTunes for Windows includes a network connectivity test that can assist you in troubleshooting an issue when trying to connect to the iTunes Store
For more information on this, take a look at this article:
iTunes for Windows: Network Connectivity Tests
http://support.apple.com/kb/HT3204
For troubleshooting on this, take a look at this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Hope this helps,
Mario

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