Why won't my Bluetooth option start on the Desktop Software

Bluetooth radio is turned on. I've discovered my device but the Desktop software only has the option to connect by USB. Ver 5.0
During installation there is no option to choose what type of connection you want. I see there are options to choose between USB and Bluetooth or both, however they are grayed out. I have a successful USB connection. Everything works fine but I want to go wireless.
Running on Toshiba Sattelite laptop with Vista 32bit ultimate OS
Toshiba Bluetooth stack is turned on but it's Toshiba's - not microsoft (don't know if that matters)
Device is found and paired.
When I connect from laptop to BB it asks if i wish to accept, so the conneciton is good. I answer YES to the Desktop option and the BB just says CONNECTING TO DESKTOP and stays there. I've waited for 15 minutes and then had to do a hard reset
Any ideas.

HI and Welcome to the Forums!
I do believe the stack matters...must be Microsoft or WidComm. Here are some KB's:
KB18293 How to set up Bluetooth connectivity with BlackBerry Desktop Manager 5.0
KB18222 BlackBerry fails to connect to Desktop Manager 5.0 via bluetooth on 64-bit computers with Widcomm bluetooth stack
KB04132 How to set up Bluetooth connectivity with BlackBerry Desktop Manager
Message Edited by sdgardne on 08-15-2009 08:18 AM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
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BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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