Why won't my Bold 9930 ring?

My Bold 9930 does not ring at times. The sound profiles are set appropriately and I'm using a standard ring tone. I am able to cure the problem by doing a soft reboot. I've noticed that it says "ringer off" and has a phone symbol with a line through it at the bottom of the screen when the phone is ringing. Touching the screen does't affect it and I know of no other way to turn the ringer off.

Thanks, budone, for your reply.
Hello marken,
I have researched the issue you’re experiencing with the volume on your device and this is not commonly reported. I recommend you select a different standard ring tone to set as your default ringtone and then retest. You can do this by going to: Sounds> Volume> Select Sound and Alert Profiles> Select the profile to change> Press the Menu key and select Edit> Select Phone> Ringtone> Press Menu and Save. I also ask that you make sure there are no items obstructing the device speaker such as cases and covers. Let us know if you continue to experience this difficulty.
DaisyP_VZW
Follow us on Twitter @VZWSupport

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Defiled:
I did sign a two year contract and completed that contract. The 3gs is no longer in service. My daughter is going overseas to protect you and your family. I was attempting to find a way for her to have a reliable phone that could offer her some connection with home as she travels through the middle east. She travels in missions all over.
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