Why won't my computer recognize my ipod when I try to restore it?

I've had a problem with my ipod saying "do not disconnect". I've gone through every step to no avail. When I tried to restore the ipod and launch the updater, it's telling me it "can't mount ipod". My usb port is fine and the computer recognizes the fact that something is plugged in, but isn't recognizing the ipod. (It still says do not disconnect) The only other thing I can think of is that it might be the cord, but we were able to use it once (only once!!!) and download music. It hasn't worked since.

You must mean Adobe Flash Player and Adobe Shockwave Player. Get the latest versions here:
http://www.adobe.com/downloads/
Right side column.

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  • HT1386 why won't my computer recognize my ipad when i plug in my sync cord?

    I cant seem to get my computer to recognize my new ipad.
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    For help if you are using Windows ....
    http://support.apple.com/kb/TS1538
    For Mac ....
    http://support.apple.com/kb/TS1591?viewlocale=en_US
    Quit iTunes, reboot your computer, restart the iPad and try again. Also try another USB port on the computer. Do not use a hub.

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    hi my iphone is broken. it won't pass the connect to itunes. when i try to restore is says that there is an error. please help!
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    <Subject Edited by Host>

    Hello, 02633. 
    Thank you for visiting Apple Support Communities. 
    If your iPhone is disabled, you will need to process the steps in the article below.
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Cheers,
    Jason H.

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    You tried everything here:
    iOS: Device not recognized in iTunes for Windows
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    What does diagnostics show?
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    You must mean Adobe Flash Player and Adobe Shockwave Player. Get the latest versions here:
    http://www.adobe.com/downloads/
    Right side column.

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