Why won't my Creaive Cloud find new updates for software?

Why won't my Creaive Cloud find new updates for software? For example, I know Illustrator 17.1 has been released with cool new features; however, my creative cloud seems to be oblivious to this update and any other updates and I do not know how to make work properly again. Creative cloud hasn't prompted me to update any software for over a month and so it is likely missing plenty of updates; however, it is the Illustrator update I want most.
Any help would be greatly appreciated.
Thanks,
Lee

Lee if you remove and reinstall Illustrator do the new updates get applied?  If not then please review your installation log files for the error which may be preventing the update from being applied.  You can find information on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  Please feel free to post any specific errors you discover to this discussion.

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